SENIOR PMO PROFESSIONAL
Project Management Office (PMO) | Service Delivery Management
Location Preference – Hyderabad/ Bengaluru/ Overseas
Executive Profile
Extensive experience in managing cross-functional delivery in a multi-site global environment with over 16 years of experience in developing & executing project management related to Healthcare Solutions, Health Insurance, Regulatory (US and Europe) IT Application Development & Service Management
Rich project management & governance experience; proficient in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness
Expert in implementing Project Methodologies like Agile & Waterfall to ensure successful delivery of initiatives; participated in CAB (Change Advisory Board) meetings to discuss release scope and/or roadblocks
Successfully managed high worth projects across multiple regions with deal cost up to 7 to 8 Million
Strong project management & governance skills that have resulted in repeated success in guiding sizeable, cross-functional teams in the design and launch of leading-edge solutions and best practices
Facilitated end-to-end delivery of the program; met internal & external objectives including estimation, risk, scope, time, resource, quality and change management
Certifications
Certified as:
o Six Sigma Green Belt Specialist
o Business Analyst Professional from Soft Learn Technologies
o AHM 250 & 510 (Academy for Healthcare Management) from AHIP.Org
o ITIL V3 Practitioner from PeopleCert
o ITSM Professional from Exin
o Prince2 ® Certified Professional from APMG
Attained:
o Agile/Scrum Methodology Certification from GreyCampus
o PMP Certification (Pursuing)
Key Impact Areas
Project Management
Transition & Migration
Project Release Management
Pre-sales & Bid Management
Service Delivery Management
Budgeting & Cost Control
Vendor/ Contract Management
Risk Mitigation & Management
Team Building & Leadership
Soft Skills
Analytical
Communicator
Innovator
Career Timeline
Notable Accomplishments Across the Career
Conferred as One of the Best Employee at DST Worldwide Services in 2005
Got selected as Internal Quality Auditor and conducted audits for other processes in 2009
Worked as part of the team engaged in migration of mention process
Implemented various processes in projects to improve the delivery of the project including estimation templates, reviews (Peer and external), walkthroughs (group and individual), checklists
Contributed in working on one of the biggest software conversions in Insurance sector which played a bigger role in stabilizing the Healthcare Processes for client CNA-Nashville
Successfully executed an internal project (in DST) to minimize the error percentage after attaining Six Sigma Green Belt
Cross-trained resources on various projects which helped to create a healthy and effective back-up plan
Led the project and acted as SME (Delivery Manager) at MakroCare, Hyderabad and managed project operations with key focus on defining Service Level Agreements (SLAs), Standard Operating Procedures (SOPs) as well as interacting with prestigious clients, business partners & other key stakeholders
Organizational Experience
Oct’15-Sep’18 with Microsoft India Pvt. Ltd., Hyderabad as Project Manager (Services/Business Operations & Delivery)
Key Result Areas:
Administered project progress as per scheduled deadlines for various tasks and took necessary steps for ensuring completion within time and effort parameters
Worked towards mapping requirements & provided solutions & defined scope of project & finalized project requirements
Interfaced with clients for business gathering, conducted system analysis & finalized technical specifications
Planned & implemented company projects that included participation in establishing service levels & customer support requirements; set out quality standards for various operational areas & ensured high-quality customer experience while adhered to SLAs
Led & mentored the performance of team members for ensuring efficiency in process operations
Administered the entire gamut of IT operations & delivery excellence and customer satisfaction
Managed array of project operations such as planning & scheduling, resource allocation while providing technical direction and ensured compliance with quality standards
Developed project baselines; monitored & controlled projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution/delivery of the same
Scheduled & monitored resources; monitored project status during the course of periodic project meetings
Participated in project meetings for evaluating project progress and provided technical inputs
Analyzed the user needs and requirements for determining feasibility of project within time and cost constraints
Interacted with team members for ensuring smooth progress of project work; ensured adherence to quality norms throughout the implementation process
Managed the PMO Team and provided performance feedback and goal-setting; conducted annual performance assessments and skill development & training
Evolved strategies & execution roadmaps (for purchases, strict budget controls, business continuity plans) and implemented project plans within preset budgets and deadlines; performed onsite and offsite tasks within a project, including the design, specification & integration
Previous Experience:
Apr’13-May’15 with MakroCare, Hyderabad as Project Manager
Apr’02-Apr’13 with DST Worldwide Services India Pvt. Ltd., Hyderabad as Sr. Project Lead
Education & Credentials
M.A in Public Personnel Management from Osmania University, Hyderabad in 1998
B.A in Economics from Osmania University, Hyderabad in 1994
IT Skills
Project Management Tools: Clarity PPM, Clarify, Jira, iCommunity, SharePoint 2007/13, Skype, Qorus Breeze, Compass, MS Office: 2003 & 2007/10, Outlook