Latifa Yassine
Address: Lebanon, Beirut, Karakas
Phone Number: +961-70-952145
E-mail Address: lmy03@mail.aub.edu
LinkedIn Account URL: https://www.linkedin.com/in/latifa-yassein-48b47689/
OBJECTIVE/Profile
I am an IT Team Leader at the American University of Beirut and medical center with great team building, Customer Service, and Operations Setting skills. I am currently perusing Master's in HR at the American University of Beirut with BSc. In IT and Computing along with many acquired certifications and a total of 11 yes of experience in the IT field.
EDUCATION
From 08/19 to 01/20 American University of Beirut Beirut, Lebanon Master’s in Human Resources Management
Expected Date of Graduation: Jan 2020
From 09/02 to 06/06 Arab Open University Beirut, Lebanon
BSc. In Information Technology and Computing
EXPERIENCE
From 02/10 to Present American University of Beirut Beirut, Lebanon
IT Team Leader
Management Duties (Primary Role):
• Lead a team of IT Engineers (size 40 serving community of size 6000 users)
• Analyze and set Operation Processes
• Manage team (interviewing, training, annual evaluation …etc.)
• Classify duties of Employees based on job category of each on daily basis
• Guide team through all kinds of problems (technical, behavioral, communication problem)
• Lead Projects (Planning and Implementation EPIC Project)
• Ensure Quality of service
•Endorse IT BIDs
•Awarded as "Best Customer Service" through Mira.Cle training
Technical Duties (Secondary Role):
• Handle all PC technical problems (windows & MAC)
• Create users and policies on Active Directory (System Administrator)
• Ensure System integrity and security
• Optimize system performance
From 12/08 to 10/09 Premium International Holding Beirut, Lebanon
System Engineer
• Create & manage Domain Controller
• Create IT Inventory
• Maintain systems (Hardware and Software)
From 10/07 to 12/08 Pros-Services ISP Beirut, Lebanon
Routing Engineer
• Configure MicorTech
• Create PPOE and IP Users on MicroTech
• Create users policies on MicroTech
• Monitor Network with RF Engineers
From 10/07 to 11/08 Viastar Telecom Beirut, Lebanon
Network Troubleshooting and Traffic Monitoring
• Handle Gateway and Dial-Peer Configuration (Lynksis, AdPac, Micronet)
• Monitor Traffic & troubleshoot Network
• Support Customers
Certification
09/18 Ethical Hacker
06/17 Leadership skills
05/17 Customer Service (Rewarded for best customer service)
01/17 Train the Trainer (Module 1)
05/14 PMP
06/08 MCSE
06/08 Managing and Maintaining Microsoft Windows Environment
08/07 Cisco Certified Network Professional (CCNP)
01/07 Cisco Certified Network Associate (CCNA)
09/05 Sun Microsystems LINUX Intermediate level
Freelance Projects
• Net & SQL Programs
o Accounting System
o Stock & Inventory Control Program:
o Ticketing Program
o Car Reservation Program
o Reservation Company Program: Intranet, Car, Ticket, and Hotel Reservation
o Intranet (Sending request to GM: purchase order, vacation request)
• VOIP (Voice Over IP) Project to initiate a call using a softphone
SKILLS
Languages: Fluent in English, Arabic (writing, reading and speaking)
Computer Skills: MS Word, Excel, PowerPoint, Access, Internet use, VB.net, SQL
Technical Skills: Networking, Security, System Admin
Soft Skills: Leadership, Communication, Team-Building, Organizational, Management, Problem Solving, Decision Making, Project Management, Conflict Resolution. Prioritization