Jewelry Appraiser 03/2010 to till date
• Handle operational activities including business development, customer service & overall administration.
• Assessing local market conditions to identify current & prospective opportunities for new customer acquisition.
• Appraising different types of jewelry such as Gold, Diamond, Silver & Gems to identify their purity level and therefore identifying the value of customers jewelry.
• To conduct valuation and verification of gold ornaments with respect to weight, purity & Detect spurious, low purity gold and frauds to mitigate the risk.
• Ensure that proper KYC and other prescribed documentation process is followed before and after the disbursement of loan
• Adhere the Policy, Process & other guidelines of the bank. Improve the existing process to overcome the probable risk.
• Maintaining the TAT in the timely disbursement of Gold loan.
• Retention of customers / portfolio by meaningful engagement time to time.
• Secure safe room operations, security measures, day to day working of bank.
• Follow up with the customer for timely interest collection, repayment and reduce NPA to zero.
• Compliance of internal audit matters. Close the issues pointed out in in audit with in the TAT.
• Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, managing jewelry pledge and bookkeeping
• Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately