Esposa Group September 2019 – March 2020
Shop Manager – Bridal UAE Reporting directly to Creative Director Responsibilities:
• Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done. • Full training for staff, motivating encouraging and providing constructive guidance to store managers and the team members • Effectively communicate with guests of all ages, management, and other staff. • Lead, motivate, and train a team and maintain effective working relationships. • Ensuring that all policies, procedures, and controls are followed according to company guidelines including stock control to ensure store shrink is within company guidelines to protect company property and assets. • Directing all operational aspects of the store and driving sales whilst minimizing costs. • Responsible for ensuring that the team keep store to the highest possible standards, being well organized and properly merchandised always. • Regular report of the bestselling item and slow-moving items vs value. • Prepare purchase orders and send copies to suppliers and determine originating requests • Respond to customer and supplier inquiries about order statuses, changes or cancellations • Check deliveries and MTO’s when they arrive to ensure that orders have been filled correctly and that the goods meet the specifications. • Issuing daily, weekly and monthly sales reports to the management.


Nada G – Fine Jewelry December 2018 – April 2019 Sales Manager -Jewelry Lebanon Reporting to the General Director
Responsibilities • Achieve growth and hit sales targets by successfully managing the sales team. • Responsible for E-Commerce activities and target.
• Responsible for 4 branches (ABC Achrafieh - ABC Verdun - ABC Dbaye and Beirut souks boutique) • Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence. • Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. • Present sales, revenue and expenses reports and realistic forecasts to the management team. • Identify emerging markets and market shifts while being fully aware of new products and competition status. • Direct, optimize and coordinate full order cycle. • Keep track of quality service, quantity ordered, stock levels, delivery times, transport costs and efficiency • Resolve any arising problems or complaints • Revise all invoices and arrange necessary payments • Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries and other related issues • Ensuring that all policies, procedures, and controls are followed according to company guidelines including stock control to ensure store shrink is within company guidelines to protect company property and assets.

JICA ‘’Japan International Cooperation Agency’’ April 2017 – October 2018 Pilot project on host Community Support and Capacity Development for the Empowerment of Local Authorities in the Republic of Lebanon Management and Logistic Officer Reporting to the Team Leader Responsibilities • Office management and logistics arrangement including procurement, car arrangement…etc. • Arrangement of the meetings with relevant persons and organizations. • Attending any meeting with the counterpart, UN organization, MOSA or other donors, etc. • Preparation of necessary documents such as the agenda, hand-outs, and minutes of meetings, etc. • Collection on the information on the related project and security. • Implementation of the site visit. • Direct, optimize and coordinate full order cycle. • Keep track of quality service, quantity ordered, stock levels, delivery times, transport costs and efficiency • Resolve any arising problems or complaints • Revise all invoices and arrange necessary payments • Meet cost, productivity, accuracy, and timeliness project targets • Maintain metrics and analyze data to assess performance and implement improvements • Comply with laws, regulations and Governmental requirements • Oversee Security coordinating with Japan HQ to ensure security to all members. • Interpretation and translation of the Arabic to the English or the English to the Arabic in the meetings or the site survey.

CloudVille Centre Sep 2015 – Jan 2017 Operation and Restaurant Manager Reporting to the CEO, responsible for assisting with day – to – day management of the center and ensure the highest level of customer service all the time:
• Keeping team running smoothly with lofty expectations & leadership skills. • Being a leader of the group with the primary concern of the group itself. Coaching, evaluating, and monitoring regularly • Assisting entertainers and other employees do their jobs by removing obstacles to achieve success.
• Utilizing employee’s natural strengths to their full potential giving the entire team the benefit of those skills. • Delegate tasks to accomplish jobs & give constructive feedback • Plan projects & implement ensuring timelines are met and budgets are managed • Meeting goals by departments working with each other & ensuring things get accomplished • Communicate effectively, organize, solve problems and make decisions, build strong teams, motivate teams to perform at an elevated level by giving them a clear picture of the expected outcome. • Organize and monitor personally celebrity’s kids’ birthdays arrangement and buffet. • Create and maintain a positive environment at all times. • Organize weekly and monthly meetings. • Overseeing kitchen activities and ensure meeting the government standard. • Overseeing dining room activities. • Directing the servers daily. • Ensure that the restaurant is clean and in compliance with health code • Ensuring on hand extras if needed. Al Mana Fashion Group June 2009 – Dec 2014 Buyer & Brand Manager – Pronovias Reporting to the General Manager, responsible for the overall operational management of two stores including all marketing, branding and buying.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Directing all operational aspects of each store and driving sales whilst minimizing costs. • Responsible for ensuring that store managers and their staff keep stores to the highest possible standards, being well organized and properly merchandised always. • Full marketing and branding planning and execution, Advertising via magazines and social media. • Planning private and public events. • Setting business development plan, sales & buying plan and Pinch market other websites. • Regular report of the bestselling item and slow-moving items vs value. • Prepare purchase orders and send copies to suppliers and determine to originate requests • Respond to customer and supplier inquiries about order statuses, changes or cancellations • Check deliveries and MTO’s when they arrive to ensure that orders have been filled correctly and that the goods meet the specifications. • Contact suppliers in order to schedule or expedite deliveries and to resolve shortages missed or late deliveries and other related issues • Ensuring that all policies, procedures, and controls are followed according to company guidelines including stock control to ensure store shrink is within company guidelines to protect company property and assets. • The ability to understand and adapt to change management initiatives. • Setting of sales and operational goals and expectations, and then ensuring that they are achieved through regular monitoring. • Responsible for ensuring that all customer service initiatives are in place, dealing with issues quickly and courteously, ensure compliance in all areas of customer service, store operations, and loss prevention. • Excellent people manager, open to direction and +Collaborative work style and commitment to get the job done, Split between the stores and the managers of these stores, who may require different levels of support and time. • Full training for staff, motivating encouraging and providing constructive guidance to store managers and the team members • Issuing daily, weekly and monthly sales reports to the management and franchisors.
• Contribute to short and long-term organizational planning and strategy as a member of the management team. • Play a significant role in long-term planning, including an initiative geared toward operational excellence. • Ability to challenge and debate issues of importance to the organization. • Ability to look at situations from several points of view. • Persuasive with details and facts • Delegate responsibilities effectively • High comfort level working in a diverse environment • Understanding warehouse and inventory computer systems • Creating shipping/delivery routes and schedules • Tracking shipment progress • Understanding safety/security processes and procedures Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. • Reconciling monthly activity, generating year-end reports.
F.R.I.Z.Z.Y "Pamper Your Brain July 2008 - June 2009 Floor Manager • Responsible to deliver fun, engaging, safe and age-appropriate activities • Effectively communicate with guests of all ages, management, and other staff. • Lead, motivate, and train a team and maintain effective working relationships. • Leading Frizzy team to create a professional and safe environment in which to deliver the center program. • Developing and coordinating the delivery of the activities according to agreed company standards, policies and procedures • Present a professional appearance and attitude at all times, and maintain an excellent standard of customer service. • Create a safe environment for both staff and children to operate in. • Oversee the maintenance, repair and security of Frizzy's equipment and the satisfactory appearance to ensure the meeting of guest expectations. • Organize a working Rota taking into consideration qualifications and special occasions. • Lead a team to set up, pack up, and proactively provide supervision and assistance to all children each day. • Practically help coordinate the setup of activity rooms at the start of the day. • Train, motivate and appraise the team to ensure the highest levels of service. • Coordinate and deliver a training program assuming responsibility for the development of the team. • Develop positive working relationships with all departments. • Help organize and host social events, deliver briefings and interact with guests and the team always. ABC Sal (Leader Department Store Chain in Lebanon), DBAYEH – Lebanon Jan 2006– July 2008
Floor Officer
• Ensuring smooth opening and closing of the ABC mall. • Responsible for all operations’ details: monitoring the customer service standards of ABC concessionaires and assuring that ABC policies are applied at all times • Maintaining and assuring concessionaires’ satisfaction according to ABC customer service standards • Following up on general hygiene standards: Supervising the cleaning team making sure everything is tide and good condition complying with ABC’s standards • Coordinating with the maintenance and security teams • Supervising the consignees’ employees in coordination with concerned tenants • Handling the customers’ service, making sure the customer is always satisfied
• Receiving and treating the day-to-day requests in order to satisfy the needs and demands of the concessionaires • Handling the cashier’s refund procedure and approving related checks
Jean Pierre Shop (Shoes & bags shops chain), Zalka – Lebanon 1998 – 2006 Shop Manager • Handling all shop’s operation tasks: opening and closing, display, season decoration and visual merchandising • Updating the management/factory about new tendencies in shoes & bags fashion • Maintaining and updating the customer’s portfolio • Responsible for customer service. • Handling merchandise orders and stock. • Issuing daily and weekly sales reports to the management.