NIRMAL PATHAK
JN Marshal, Mala Road, Indira Colony, Kota, Rajasthan 324002 (India); Contact: +91 9829099343; Email: imnirmalpathak@gmail.com________________________________________ ADMINISTRATION/OPERATIONS PROFESSIONAL
General Administration? Operations ? Business Development ? Public/ Customer Relationship ? Record/Maintenance Management ? Manpower Forecasting ? Liaison & Coordination ? Office Administration ? Cash Management ?Report and MIS ? Training & Development ? Communication & Analytical Skills ?Advanced Excel ?
• A competent and diligent professional offering over 17+ years of rich cross functional exposure across General Administration, Operations, Documentation, Reports & MIS, Personnel Management, Office and Cash Management, Team Leadership, Official Correspondence, Data Maintenance and Public / Customer Relationship Management.
• Currently spearheading efforts with Career Point Limited as a Manager – Operations/ Administration with capability to handle a wide range of assignments ranging from Business Development, Brand Management, PR, Strategic Planning, Market Research and complete range of Marketing, General Administration and Operations activities.
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• Made significant contribution in handling various aspects of front and back office operations while providing administration support to the organization for smooth management of the operations
• Hands-on experience in optimizing processes, streamlining operations in cost effective manner & ensuring transparent flow of information; well versed in tracking financial data & accurately process customer payments and preparing different MIS reports.
• Expertise in planning, organizing, coordinating and monitoring all types of curricular and co-curricular activities for the overall development of personality of students; An academics oriented competent and highly organized individual, committed to professional development and acquisition of continual knowledge.
• An all rounder intellect blending leadership skills with sound business practices to achieve turn around growth and position organization for long-term profitability; expert in creating sophisticated sales model while heading operations and catapulting business to Profit Centers/ Business Ventures.
TECHNICAL SKILLS:
Operating System: Windows 2007/98/XP/VISTA
Programming Languages: C, C++, VC++ and VB 6.0,
Application Packages: MS-Access, Oracle 8i, Sybase, FoxPro, Complete MS-Office Package
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PROFESSIONAL EXPERIENCE
CAREER POINT LIMITED since February 2009
(India’s Leading Educational Group)
Manager
Operations:
• Performing Training Need Analysis and analyzing training requirements while evaluating their errors. Assess, recommend and implement processes, and providing solutions focused on improvement to applications and work methods for process & operations development
• Dealing with queries related to day-to-day interaction of students & Parents, meeting their requirements as well as to resolve the matters related to forthcoming competitive examinations
• Supporting Software department in various updating in Courses on website and CPMS and EDP department in various student related activities.
Business Development:
• Responsible for Planning, developing and implementing PR strategies, objectives and action plans to increase business and ensure maximum profitability.
• Making relationship with new clients and maintaining old clients.
• Educating students and parents about colleges, admission process, walk-ins, trends, procedures & testing
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Identifying major projects of new courses within channel partners and coordinating activities through pre talks & consulting to maximize student’s satisfactions.
• Formulating and implementing winning business strategies for generating business and achieving total student satisfaction by organizing / participating in student’s promotion, publicity activities and students campaigns.
• Ensuring speedy resolution of queries & grievances of existing client to facilitate smooth operations
• Having a hand on experience of PAN India exposure in the organization and coordinating with different departments/branches/franchisees/info centers.
Administration:
• Looking after general administration, vendor management, hostel management, housekeeping, building maintenance, and liaison with local authorities, mess/canteen and overall administration of residential campus with more than 1000 students.
• Keeping a record of admissions, fees, installments, enquiries, course books and maintaining weekly reports.
• Preparing and maintaining various MIS reports and regularly coordinating with management
• Handling petty cash and making daily cash reports.
• Recruitment and payroll activity.
• Managing Student database, software, call center activities and making daily cash record.
• Creating an environment to sustain and encourage high performance & motivate teams in optimizing contribution levels
GLOBAL INNOVSOURCE SOLUTIONS (P) LTD Jul 2008 - Dec 2008
(India one of the leading job consultancy having offices in 34 cities all over India)
Business Development Executive
• Evolved market segmentation & penetration strategies to achieve targets & identified key/institutional accounts and strategically secure profitable business.
• Conceptualized and implemented promotional activities as a part of market development and brand building effort while managing overall sales function across the designated region.
• Analyzed, reported, gave recommendations and developed strategies on how to get more number of new enrollments.
• Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by keeping the customers updated.
• Exceeded revenue objectives while continuously creating and cultivating opportunities for revenue generation in a positive and professional manner achieving assigned targets by developing and maintaining quality business relationship.
• Developed new profitable business partners from main competition vendors analyzing latest marketing trends, tracked competitor’s activities and provided valuable inputs for fine tuning sales & marketing strategies.
SARVAGYA CONSULTANT (P) LIMITED Oct 2004 - Jul 2008
(Biggest Service provider of Town to Telecom, Finance and Banking Sectors)
Agency Manager (Branch Operations)
• End to end responsibility of all branch operations and one point of accountability.
• Deftly managed
o Daily collections of Shyam Telelink Limited. (RAINBOW).
o Credit and Address Verification of Bharti Hexacom Ltd (AIRTEL) of Kota Zone. (I.e. Kota, Baran, Bundi, Jhalawar, Deoli, Sawai-Madhopur) of post paid and prepaid connections, handling team of 60 Field Executives in 6 Districts and online punching of Pre paid Forms, Daily Tracker of activation and online activation of new connections in AOL
o ICICI Lombard General Insurance Operations including Quality Checking of Insurance Documents and Banking for Kota Bundi, Baran, and Sawaimadhopur & Tonk districts, online registering Cheques details and Making daily Inward of same.
o Address verification and document processing For TVS Finance and Services Ltd for Kota Zone
o Credit Verification for ICICI BANK LTD. Looking after TW, AUTO, HL, PL CV/CE, AGRICULTURE LOANS, preparing Daily and Monthly MIS, daily Field reports to Concerning Officers. Also looking after banking operations.
o Manage all activities related to HR like recruitment, increments and salary distribution.
SAMCOR GLASS LIMITED Jan 2004 - Sep 2004
(Leading manufacturer of Picture tubes in Kota)
IT-Trainer & Network Administrator
KASTA SALES Jul 2001 - Dec 2003
(Largest Distributor of Kasta Pipes in India)
Administration Officer and Cash Management
• Establish or identify prices of goods, services and tabulate bills using calculators, cash registers, or optical price scanners.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Issue receipts, refunds, credits, or change due to customers.
• Handling office correspondence and facilities and managing petty cash. Performing back office work and also facilitate site related function and General Administration.
• Handling and verifying physical stock of more than a crore.
________________________________________ACADEMIC CREDENTIALS
MBA in Marketing & Finance; 2008 from Sikkim Manipal University
B.Com; 2001 from MDS University, Ajmer, Rajasthan
Graduate in Software Technology & Systems Management (GNIIT); 2001 from NIIT (Mumbai)
Projects Done:
• On Payroll System prepared by using FoxBASE as Front and Backend tool.
• On Airlines Reservation System prepared by using C++ as Front End and Sybase as Back End tool.
• On Inventory Control System prepared by using VC++ as Front End and Ms Access as Back End tool.
Seminars Given:
• Viruses & their Vaccines.
• LAN & ATM (Asynchronies Transfer Mode)
• Viruses & their Vaccines
• Oracle V/s Sybase (Fundamental difference between them)
• MTS (Microsoft Transaction Server)
________________________________________Date of Birth: 12th July, 1979; Passport No: H1718959 ; References: Available on Request