WP DILSHAN PERERA
Profession : Travel & Tourism Expert
Nationality : Srilankan
Year of birth : 1964
Civil status : Married
Languages : English, Singhalese
Email address : dilshanperera64@gmail.com
Telephone : +971564776532 +94763777686
Visa Status :
CAREER OBJECTIVES:
Seeking a long-term career in a dynamic company with opportunities to fully utilize & develop my knowledge and skills. To make initiative & to assume responsibility
PROFESSIONAL PROFILE:
I have 30 years of extensive work experience in Travel Trade, 13years of which is with Emirates Holidays Operations and have successfully completed assignments in Srilanka & Dubai with Airlines and Travel Agencies
EMPLOYMENT AND WORK EXPERIENCE:
Inclusive date: February 2004 up to December 2017
Company/Employer: EMIRATES HOLIDAYS
Shaikh Zayed Road, Dubai UAE
Position: Senior Tours Consultant
Duties and Responsibilities:
• Taking Responsibilities for allocated portfolio of accounts, undertaking complete account management responsibilities for maintaining, servicing and developing the accounts
• Create and customizes client presentations using available templates and presentation tools
• Negotiating with suppliers on the final billing for ADHOC services.
• Handling 24hrs Emergency Mobile on rotation basis among other colleagues
• Handle unforeseen problems and complaints and determine eligibility for money returns
Inclusive date: December 2002 to February 2004
Company/Employer: XPLORE TRAVEL, DUBAI UAE
Position: Tours Consultant
Duties and Responsibilities:
• Fully Responsible for managing and creating the Holiday Department of the company with only five staff.
• Determining clients needs and suggesting suitable travel packages
• Organizing travels from beginning to end, including tickets, accommodation and transportation
• Reach the revenue and profit targets
Inclusive date: February 1995 to Dec 2002
Company/Employer: UNIVERSAL TRAVEL. SRILANKA
Position: Operations Manager
Duties and Responsibilities:
• Responsible for managing the travel and tour company with staff of 15 (2 outlets) in Airline Reservations & Ticketing, Holiday Packages (Inbound & Outbound) & Car Rentals
• Ensuring all company operations are carried on in an appropriate, cost effective way
• Formulate strategic and operational objectives
• Find ways to increase quality of customer service
Inclusive date: May 1989 to October 1994
Company/Employer: AIRWING TOURS, SRILANKA
Position: Travel & Tours Executive
Duties and Responsibilities:
• Organize travel from beginning to end, through booking tickets, accommodation and securing rental transportation
• Diagnose the client’s specifications and wishes and suggest suitable travel packages or services
• Supply Travelers with Pertinent information and useful travel/holiday materials
• Use Promotional techniques and prepare promotional materials to sell itinerary tour packages
Company/Employer: ROYAL DUTCH AIRLINES, SRILANKA
Position: Travel Executive
Duties and Responsibilities:
• Successfully Enhancing the knowledge in Airlines Reservations & Ticketing as a beginner to the Trade
ACADEMIC QUALIFICATIONS:
ROYAL COLLEGE, SRILANKA
1970-1983
GCC ADVANCE LEVEL-COMMERCE SUBJECTS
INSTITUTE OF VOCATIONAL TRAINING LADIES COLLEGE, SRILANKA
July 1983 – Jan 1984
IATA/UFTA advance Course in Airline Reservations & Ticketing
INSTITUTE OF VOCATIONAL TRAINING LADIES COLLEGE, SRILANKA
Nov 1982 – May 1983
Higher Diploma in Airline Reservations & Ticketing
EMIRATES AVIATION COLLEGE, DUBAI
Special Courses/Training:
Communicating with Influence
Foundation of Personal Leadership
Business Writing Essentials
Conflict Resolution for Service Excellence
Time Management: Developing Time Management Plan
Decision Making & Problem-Solving Fundamentals
Self-Development: Increasing your assertiveness
Branding Service Excellence
KEY SKILLS:
Computer Literate:
• Computer Literate: MS Word, MS Excel, MS Outlook, Knowledge of Travelling Software/System
• English proficiency, Sales Skills, Customer Service, Business Correspondence, Able to Multitask, Ability to adapt multicultural work environment and learn new techniques/skills, well verse in various areas of travel, Demonstrable ability to handle crises, Leadership ability