¬Dharmendra Singh
Address: Shamsa Al Majid BLDG;
124/39B Street DM No.6
Muraqabat Flat – 14; Post Box 96479
Dubai (U.A.E)
Mobile: 00971 5 57897061
Email: dharmendra.singh9774@hotmail.com
Skype Id: Dharmendra.singh9774
Travel professional with 9+Yrs of Exp. in Ticketing/Exchange/Refunds/Group bookings/Hotel/MICE/Marhaba/transfers/Insurance and other Ancillary services
Highly creative, multi-talented with exceptional collaborative and interpersonal skills travel consultant with extensive experience in hospitality; dynamic team player with well-developed written and verbal communication skills.
Exceptional level of versatility gained from wide array of technical and leadership skills in customer service, strategic planning and product development.
Highly skilled in client/vendor/customer relations, talented at building and maintaining win-win relationships and accustomed to performing in deadline-driven environment.
Employment status: Anta Global Star Travel Management Co., BCD Travel India Pvt. Ltd., Onkar Infotech Pvt. Ltd., Intelenet Impact for Tecnovate (Ebookers) E- Solutions Pvt. Ltd., Omnia BPO Solutions Pvt. Ltd.
CAREER SCAN
Anta. Global Star Travel Management Company:
Designation: Corporate Travel consultant
Tenure: 8Jun13 – Working.
Profile:
• Working in Coca Cola Implant office and aside of this, I am also responsible for some more Clients Tethys petroleum, Skyland Petroleum, Meena Energy, Brunel Energy, Eaton, Acelity, Dunlop Group, Alghurair Retail, LGT Bank and Hyatt International on Sabre.
• Responsible for air ticket and related service like ticket issuance, exchange, refund, OK to board, and ground travel like Marhaba, ground transfer(chauffer), Car Hire, Hotels, Travel Insurance etc.
• Responsible for group booking along with extra value added services.
• Responsible for strong planning / coordination for Group and VIP movements
• Tracking Paper fare contracts provided by airlines.
• Taking care of commission structure for both private and market fares.
• Managing work distribution, team bonding and tracking escalations by team.
• Communicate with Clients and Airlines regarding the discrepancies
• Generating Weekly transaction report and ensure of meeting SLAs.
• Providing enough support to the new trainees in the Team.
BCD TRAVEL INDIA PVT.LTD:
Designation: Senior Travel Consultant (Operations)
Tenure: 16th Aug10 – 20th May2013.
Profile:
• Worked for clients World Bank and Rotary Club on GDSes Galileo /Amadeus/Sabre and Abacus.
• Processing International Rate Desk pricing and Re-pricing of Pnrs.
• Making cost effective Pnrs with slicing and dicing of Pnrs and providing best fare to the passengers with competitors.
• Tracking Paper fare contracts provided by airlines.
• Taking care of commission structure for both private and market fares.
• Managing work distribution, team bonding and tracking escalations by team.
• Communicate with In-countries and Airlines regarding discrepancies on reservations or updates on fares, conditions, surcharges, commissions etc.
• Generating daily and weekly report for Pnrs and ensure of meeting TAT and AHT.
• Providing enough support to the new trainees in the Team.
• Providing supervisory support in absence of TLs and Supervisors
ONKAR INFOTECH PVT. LTD:
Designation: Air Product Executive (Fares Department)
Tenure: 1st Oct09 – 14th Aug10.
Profile:
• Processing (Uploading or Fare filing) of Air Fare contracts on tools named In-house Fare Manager; Consol Fare Manager; Mysabre and Farexpert.
• In-house Fare Manager and Consol Fare Manager is for Onkar’s own tool; Mysabre tool is used for Sabre and Farexpert tool is used for Amadeus fare filing.
• Tracking of uploaded fares by airlines and our agents on all tools and ensuring filed fares are error free and cost effective.
• Updating markups as per airlines instructions on respective tools.
• Providing enough support to the new trainees in the Team.
• Providing supervisory support in absence of TLs and Supervisors.
Intelenet Impact for Tecnovate (E-BOOKERS) E-SOLUTIONS PVT. LTD.:
Designation: Senior Customer Service Executive (Fares Department)
Tenure: Jan2008 – Sep2009.
Profile:
• Processing (Uploading or Fare filing) of Air Fare contracts on tools named Hitch Hiker, Travel Bag and Farexpert and GDS used for reference is Galileo and Amadeus.
• Tracking of uploaded fares by airlines and our agents on all tools and ensuring filed fares are error free and cost effective.
• Providing enough support to the new trainees in the Team.
• Providing supervisory support in absence of TLs and Supervisors.
• Updating markups as per airlines instructions on respective tool time to time.
OMNIA BPO SERVICES.:
Designation: Senior Customer Service Executive (Ticketing Department)
Tenure: Jan2006 – May2007.
Profile:
• Making Reservations and Issuing Tickets with help of IVR system for Indian Airlines customers.
• Receiving calls from Indian Airlines customers and resolving their queries.
• Taking care of escalated calls.
• Providing on-floor and classroom training to the new trainees in the Team.
• Providing supervisory support in absence of TLs and Supervisors.
• Assigning work to the team and ensure meeting TAT and SLA.
PROFESSIONAL QUALIFICATION
Diploma in IATA/UFTAA Foundation Course:
Institute: IITC; Canaught place; New Delhi; IATA/UFTAA Authorized Training Center (Delhi)(Examination conducted by IATA Montreal, Canada)
Diploma in International Air Ticketing and Travel Management:
Institute: IITC; Canaught place; New Delhi. (Delhi)
D.I.T. (Diploma in Information Technology) from NIIT.
Institute: NIIT Centre Civil Lines; Gorakhpur (U.P.)
ACADEMIC QUALIFICATION
B.T.S. (Bachelor in Tourism Studies)
College/University: Allahabad Open University (U.P.)
PERSONAL DETAILS
• DATE OF BIRTH : 1ST DEC 1982
• MARITAL STATUS : MARRIED
• NATIONALITY : INDIAN
• RELIGION : HINDU
• SEX : MALE
• LANGUAGE KNOWN : ENGLISH & HINDI
• FATHER’S NAME : MARYAD SINGH
• PASSPORT NUM : K5332263
• UAE LMV DRIVING LC : 3624809
PLACE: _____________ Date: ¬¬¬¬¬¬¬¬¬¬¬¬¬¬______________