Executive Summary: A Computer Engineer turned into a dynamic IT Professional, brings forth rich skills and insightful experience acquired in last 10+ years in IT, involved end-to-end Management of IT Infrastructure, ensuring Secure & High Availability of Information Services, along with experience in System Administration and Technical Support
Objective: Now seeking new leadership challenges and looking to utilize acquired skills and experience to drive initiatives for growth for both the Organization & Professional one
CORE COMPETENCIES
? IT Infrastructure Management
? Networking (LAN/WAN/Wi-Fi/WLAN
? Administrate System/System Services
? Storage Management/Administrate
? Back-up/Restoration Process
? SQL Server
? Install/Configure/Upgrade/Migrate
? Manage Problem/Change/Service
? Team and People Management
OTHER QUALIFICATIONS
Accreditations:
? Microsoft Certified System Engineer (MCSE)
? Microsoft Certified System Administrator (MCSA)
? ITIL (Foundation) certified in ITSM
? Cisco Certified Network Associate (CCNA) Training
? ISO Quality & Audit training Technical Skills:
? IT Infrastructure: Printer, Scanner, Hard Drive, Laptop, PC, System, Network (Cisco/Aruba), Storage, Tape Library, Telephony (Avaya), File Server, TAS, Helpdesk
? Operating System: Windows
? System Services: MS AD, DNS, DHCP, RIS, Exchange server, SCCM, SCOM
? Language: Java, C++, C#, SQL
? Database: MS SQL Server, MS Access
? Security: Firewalls (Juniper, Palo Alto, Cyberom), Anti-Virus (Symantec/Kaspersky)
? Tool: HTML, JSP, ASP.NET, TMG, AutoCAD, Primavera
? Utilities: Office 365, Adobe Reader
ACCOMPLISHMENTS
? Successfully Migrated Emails from Exchange Server to Office 365
? Integrated other BU in QIG Network
? Implemented New Infrastructure for New QIG Location
? Upgraded old Servers to New servers in QIG subsidiary
? Managed to implement new ICT Infrastructure, as team player in the project - (Aljaber Engineering, Qatar)
SPECIAL MENTION
? IT Infrastructure Head with Qatari Investors Group, Doha, Qatar, Leading the IT Infrastructure team for management of entire infrastructures, including LAN/WAN, Servers, Internet, Intranet, Security, and Desktop refresh plans/functions, enabling efficient, stable, reliable and secure business operations, by the Group, adhering to the departmental budget and complying with international standards.
? A proactive IT Infrastructure Manager, with successful track record of E2E management of IT Infrastructure, including hardware/software/network design, architecture, capacity planning, operational management, systems/application support and troubleshooting, aligning technologies with business requirements/objectives
? A result-oriented Team Leader, deft at tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, time management, motivation & mentoring skills.
? An energetic Team Player, being client-facing, disciplined & self-motivated as well as having innovative, communication, interpersonal, negotiation, analytical and problem solving skills
EXPERIENCE SNAPSHOT
Qatari Investors Group, Doha, Qatar
IT Infrastructure Head (Jun 2012 to Jun 2019)
? Leading an Infrastructure management team of 5 resources, reporting to the IT Manager, for complete management of IT Infrastructure, ensuring efficient, stable, reliable and secure business operations.
? Providing oversight to the complete Infrastructures, involving Computing Hardware (Servers/Storages), Network (LAN/WAN), Internet, Intranet, System Security, etc, including refresh plan and functions.
? Supporting design, architecture and capacity planning of the systems as well as the operation management, Application support and problem solving.
? Guiding the team & enforcing IT standards, procedures and best techniques for high availability of the Infrastructure, ensuring continuity of information services to the group.
? Making budget recommendations for planning the annual IT budget, while enforcing the operational/procurement costs in control and in compliance with set budget.
? Collaborating with solutions providers, vendors and business partners, including evaluation of their proposals, selection of the appropriate one and maintaining relationship.
? Preparing & presenting consistent/comprehensive status reports, cost analysis and on management of significant issues, while communicating, regularly, with business users and senior executives.
? Conducting root cause analysis on issues regarding compliance and developing corrective/preventive actions, to avoid recurrence of same.
? Engaged, further, in over sight of network configuration, network mapping, etc., to provide 24x7 leadership support during network outages and degradations of service.
? Along with IT Head, since the joining of this engagement, performing System Administration for the group, including servers, OS, applications (ERP/CRM), SCCM, SCOM, Hyper-V, SQL, TAS, Team Mate Administration etc.
? In the role of System Administrator, managed Data Centre Administration (including devices, security, etc.) as well as IT Store/Inventory, requesting procurement, for non-availability of computing devices or spares.
? Performed analysis of user issues to trouble shoot the same, till resolution, while provided technical support to all users.
Aljaber Engineering WLL, Doha, Qatar
Technical Support Engineer (Sep 2008 to Apr 2012)
? Initiated the international engagement, reporting to the IT Manager, as individual contributor and as team player (for projects) to support end-users, through telephone calls/Email and resolve their daily issues.
? Provided support around 200 users through Active Directory, while tracked internet resources, used by the end-users, through TMG
? Analyzed the issues on Cisco Routers & resolved the same, at the same time configured various Firewalls (Juniper, Palo Alto, Cyberom etc.), used at different sites.
? Monitored the working of LAN/WAN & WIFI Network as well as created VLANS for all segments of the Organization, to assign user to their respective VLAN, using Juniper Switches.
? Installed Windows, Software, Printers, Scanners, etc. and managed the users through AD to assign the policies, based on their needs.
? Engaged, further, in multiple other tasks like support of the servers, configuration & management of Network Printers, coordination with Site IT Staff, etc.
? Received requisitions, updated all the record of Requisitions/LPO/Licenses etc., along with negotiated with supplier to procure requisitioned item.
? Collaborated with different service centers, to identify & resolve issues on hardware like Printer, Scanner, Hard Drive, Laptop, PC etc.
Previous Engagements
Organization, Designation & Duration
I Networks Co., Islamabad, Pakistan
IT Engineer (Jan 2008 to Jun 2008)
EDUCATION
? B.S. (Computer Sciences HONS.), from Punjab University, Lahore, Pakistan (2007)
PERSONAL DETAILS
Date of birth: 03-04-1984
Languages known: English, Urdu, Hindi
Location preference: Qatar
Nationality: Pakistani
Passport details: EP5146083 (valid till 2021)
Visa status: Transferable