KHURRAM SHEHZAD
Current Location: Doha, Qatar
Mobile: +974 55347292
E-Mail: khurramshezz@yahoo.com
IT MANAGER / IT HEAD
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Executive Summary: A Computer Engineer turned into a dynamic IT Professional, brings forth rich skills and insightful experience acquired in last 13+ years in IT, involved end-to-end Management of IT Infrastructure, ensuring Secure & High Availability of Information Services, ERP, along with experience in System Administration and Technical Support
Objective: Now seeking new leadership challenges and looking to utilize acquired skills and experience to drive initiatives for growth for both the Organization & Professional one
CORE COMPETENCIES
? IT Infrastructure Management
? Networking (LAN/WAN/Wi-Fi/WLAN
? Administrate System/System Services
? Storage Management/Administrate
? Back-up/Restoration Process
? SQL Server
? Install/Configure/Upgrade/Migrate
? Manage Problem/Change/Service
? Team and People Management
OTHER QUALIFICATIONS
Accreditations:
? Microsoft Certified System Engineer (MCSE)
? Microsoft Certified System Administrator (MCSA)
? ITIL (Foundation) certified in ITSM.
? Cisco Certified Network Associate (CCNA) Training
? ISO Quality & Audit training Technical Skills:
? IT Infrastructure: Printer, Scanner, Hard Drive, Laptop, PC, System, Network (Cisco/Aruba), Storage (DELL-EMC), Tape Library, Telephony (Avaya), File Server, TAS, Helpdesk
? Operating System: Windows
? System Services: MS AD, DNS, DHCP, RIS, Exchange server, SCCM, SCOM
? Language: Java, C++, C#, SQL
? Database: MS SQL Server, MS Access
? Security: Firewalls (FortiGate, Juniper, Palo Alto, Cyberoam), Anti-Virus (Symantec/Kaspersky)
? Tool: HTML, JSP, ASP.NET, TMG, AutoCAD, Primavera
? Utilities: Office 365, Adobe Reader
ACCOMPLISHMENTS
? Successfully Migrated Emails from Exchange Server to Office 365
? Integrated other BU in QIG Network
? Implemented New Infrastructure for New QIG Location
? Implemented SAP project with vender support.
? Managed to implement new ICT Infrastructure, as team player in the project - (AL Jaber Engineering, Qatar)
SPECIAL MENTION
? ICT Manager with USI/ Bandary Group /Qatari Investors Group, Doha, Qatar, Leading the IT team for management of entire infrastructures, including LAN/WAN, Servers, Internet, Intranet, Security, and Desktop refresh plans/functions, enabling efficient, stable, reliable, and secure business operations, by the Group, adhering to the departmental budget and complying with international standards.
? A proactive IT Infrastructure Manager, with successful track record of E2E management of IT Infrastructure, including hardware/software/network design, architecture, capacity planning, operational management, systems/application support and troubleshooting, aligning technologies with business requirements/objectives.
? A result-oriented Team Leader, deft at tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, time management, motivation & mentoring skills.
? An energetic Team Player, being client-facing, disciplined & self-motivated as well as having innovative, communication, interpersonal, negotiation, analytical and problem-solving skills.
EXPERIENCE SNAPSHOT
United School International, Doha, Qatar (Orbital Education)
ICT Manager (July 2022 to date)
? Leading IT team, reporting to the Head of Operation, for complete management of IT ensuring efficient, stable, reliable, and secure business operations.
? Providing oversight of the complete Infrastructures, involving Computing Hardware, Network (LAN/WAN), Internet, ERP, System Security including refresh plan and functions.
? Implement policies, procedures, standards for the use of ICT, including e-safety, health & safety, asset disposal, receiving and testing ICT equipment, data protection, social media, internet use, email, security, and ICT resource management within the school and monitor adherence to the policies and standards.
? Ensure the school’s IT Systems and infrastructure are well documented and kept up to date to ensure continuity of service in the event of a Key Person loss or major change to the infrastructure.
? Ensure support and local management, support and training of Management Information and Learning Systems. Examples of which are, but not limited to: iSams, CRM, Canvas, Asset Management, Visitor access system and Digital Signage & Information systems.
? Responsible for managing, controlling, and optimizing all technical aspects of the installation, configuration, operation, enhancement, maintenance, documentation and development of the School’s ICT hardware, software, and network infrastructure.
? Collaborating with solutions providers, vendors, and business partners, including evaluation of their proposals, selection of the appropriate one and maintaining relationship.
? Preparing & presenting consistent/comprehensive status reports, cost analysis and on management of significant issues, while communicating, regularly, with business users and senior executives.
? Management of Cloud Environment, Microsoft Azure, Virtualization, Office 365, Endpoint Manager (Intune)
? Establish and manage the IT budget for delivering the School Infrastructure, device replacement and IT Development plan.
? Ensure cost effective management of school consumables. For example, but not limited to: Printing Supplies
Bandary International Group, Doha, Qatar
IT Head (July 2020 to June 2022)
? Leading an IT team of 10 resources, reporting to the Group HR Manager, for complete management of IT ensuring efficient, stable, reliable, and secure business operations.
? Providing oversight of the complete Infrastructures, involving Computing Hardware (Servers/Storages), Network (LAN/WAN), Internet, Intranet, ERP, System Security including refresh plan and functions.
? Managing and maintaining ERP (Oracle) System
? Supporting design, architecture, and capacity planning of the systems as well as the operation management, Application support and problem solving.
? Guiding the team & enforcing IT standards, procedures, and best techniques for high availability of the infrastructure, ensuring continuity of information services to the group.
? Making budget recommendations for planning the annual IT budget, while enforcing the operational/procurement costs in control and in compliance with set budget.
? Collaborating with solutions providers, vendors, and business partners, including evaluation of their proposals, selection of the appropriate one and maintaining relationship.
? Preparing & presenting consistent/comprehensive status reports, cost analysis and on management of significant issues, while communicating, regularly, with business users and senior executives.
? System Administration for the group, including servers, OS, applications (ERP/CRM), SCCM, SCOM, Hyper-V, Office 365 etc.
? Managing Data Centre Administration (including devices, security, etc.)
? Administrating and managing End Point protection (Kaspersky Antivirus), Backup Solutions
? Performed analysis of user issues to trouble shoot the same, till resolution, while provided technical support to all users.
Ibn e Tamir Trading Company
IT Team Lead ( August 2019 till June 2020)
? Administrating and managing HP Servers, Domain Controller, SQL, File Servers, Managing and Administrating Office 365
? Administrating and managing End Point protection (Kaspersky Antivirus), Backup Solutions, TAS system
? Providing technical support to all users, troubleshooting all the user’s issues, managing all the network printers, scanners, preparing new desktops and laptops for all users.
? Managing and requesting based on the stock non availability e.g., Desktops, laptops, cartridges etc.
? Guiding the team & enforcing IT standards, procedures, and best techniques for high availability of the infrastructure, ensuring continuity of information services to the group.
? Making budget recommendations for planning the annual IT budget, while enforcing the operational/procurement costs in control and in compliance with set budget.
? Collaborating with solutions providers, vendors, and business partners, including evaluation of their proposals, selection of the appropriate one and maintaining relationship.
Qatari Investors Group, Doha, Qatar
IT Infrastructure Head (Jun 2012 to Jun 2019)
? Leading an Infrastructure management team of 5 resources, reporting to the IT Manager, for complete management of IT Infrastructure, ensuring efficient, stable, reliable, and secure business operations.
? Providing oversight to the complete Infrastructures, involving Computing Hardware (Servers/Storages), Network (LAN/WAN), Internet, Intranet, System Security, etc., including refresh plan and functions.
? Supporting design, architecture, and capacity planning of the systems as well as the operation management, Application support and problem solving.
? Guiding the team & enforcing IT standards, procedures, and best techniques for high availability of the infrastructure, ensuring continuity of information services to the group.
? Making budget recommendations for planning the annual IT budget, while enforcing the operational/procurement costs in control and in compliance with set budget.
? Collaborating with solutions providers, vendors, and business partners, including evaluation of their proposals, selection of the appropriate one and maintaining relationship.
? Preparing & presenting consistent/comprehensive status reports, cost analysis and on management of significant issues, while communicating, regularly, with business users and senior executives.
? Conducting root cause analysis on issues regarding compliance and developing corrective/preventive actions, to avoid recurrence of same.
? Engaged, further, in oversight of network configuration, network mapping, etc., to provide 24x7 leadership support during network outages and degradations of service.
? Along with IT Head, since the joining of this engagement, performing System Administration for the group, including servers, OS, applications (ERP/CRM), SCCM, SCOM, Hyper-V, SQL, TAS, Teammate Administration etc.
? In the role of System Administrator, managed Data Centre Administration (including devices, security, etc.) as well as IT Store/Inventory, requesting procurement, for non-availability of computing devices or spares.
? Performed analysis of user issues to trouble shoot the same, till resolution, while provided technical support to all users.
Previous Engagements
Organization, Designation & Duration
Al Jaber Engineering, Doha, Qatar
IT Support Engineer (Sep 2008 to Apr 2012)
EDUCATION
? B.S. (Computer Sciences HONS.), from Punjab University, Lahore, Pakistan (2007)
PERSONAL DETAILS
Date of birth: 03-04-1984
Languages known: English, Urdu, Hindi
Location preference: Qatar
Nationality: Pakistani
Passport details: EP5146084 (valid till 2031)
Visa status: Transferable