Objective
An experienced Project & Test Manager with a proven track record of 15+ years in delivery of Microsoft Dynamics CRM, Oracle EBS 12, software/web/mobile, web services based solutions. Expert in planning, documentation and management. Expertise in software life cycle methodologies and deliveries with quality. Expertise in initiating project charter to closure with exceptional project management skills and keen focus of augmenting business efficiency while minimizing costs.
Expert in managing large scale teams and offsite vendors for aforesaid technology based projects. Expertise in waterfall/agile/hybrid/scrum processes and risk management.
Combined with sharp business analysis acumen along with proficient leadership skills. Seeking an enduring position with a progressive organization wherein accrued skills and experience can be effectively utilized in combining technical and business solutions to support overall corporate strategic goals.
KEY SKILLS& ACHIEVEMENTS
? Program/project management from project charter to closure with successful UAT
? Expertise in budgeting and estimations
? Expert in preparing WBS (work breakdown structure) with work packages and project plan
? Expert in traditional and agile methodologies
? Expert in time management and have record of quality & timely deliveries
? Expertise in team management specially when any team member is not motivated or has any other problem
? Expert in vendor management
? Expert in managing all stakeholders of a program/project
? Team management is a built in skill in my profile
? Expert in managing all stakeholders of a program/project
? Digital transformation, budgeting, risk management, project delivery with problem solving skills.
? Takes complete ownership of the program/project until delivery with quality (not bound with any specific platform)
? Direct Requirements Gathering from US Based Customers, Business Analysis, Technical Support to US Based Clients, Manual Testing, Performance Testing
? Black Box, Regression, Integration, Security, Smoke, Sanity, IOS devices & many others testing types
? Software Development &Testing Life Cycle, Test Planning, Testing Procedures/Tools, Production Support
? RTM, Test Case Writing & Execution, Bug Reporting, Defect Summary Reports, Test Metrics
? Coordination with clients & On-site UAT Team, Troubleshooting
? Internal Audits, Recruitment & Training, Project Implementation, Operational Governance
? Communication & Interpersonal Networking, Analytical & Problem Solving, Team Building
? Expert in testing of critical BI reports, websites and different products, Agile, SCRUM
? Successful UAT/CRP of largest ERP project of the country of Defense Sector.
? Build Software Testing department from zero and implemented all agile based processes
? Awarded with team excellent award for successful completion of loan based product for JP Morgan Chase bank
? Awarded with the employee of the month certificate in current company
? Successfully performed load testing through most popular performance testing tool HP Load Runner.
? Computer Skills: MS project, HP Load Runner 12.5 (Intermediate), jmeter, Ready API (Intermediate), Soup UI(Intermediate), HP ALM(Expert), JIRA(Expert), HP UFT (Beginner), HP Sprinter(Expert), Rally Dev(Expert), Oracle E-Business Suite, Oracle Application Testing suite, Loan & Payment Systems, HP Quality Center
? ADPART, Mercury Test Director, Test Link, Mantis
? SQL Server, MS Excel, MS Word, MS Visio, .NET 4.0, WIKI, WRIKE, COGNOS, PL/SQL, Oracle
PROFESSIONAL EXPERIENCE
IT Project Manager, AXA Insurance, Riyadh, Saudi Arabia Nov 2020-Present
Highlights:
? Successfully delivered three projects in probation period
? Successfully performance load/stress testing of few urgent projects to save company’s vendor cost and time
Key Responsibilities:
? Prepare RFP for new projects
? Coordinate with shortlisted vendors for clarification of requirements
? Review proposals of the vendors
? Consolidate vendor’s responses and apply rating on a specific criteria
? Budgeting & finalize vendor
? Work closely with qualified vendors for preparing project plan and decide SDLC to move forward
? Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
? Analyzes the feasibility, and develop requirements for new systems and enhancements to existing systems. Also ensure that the system design fits the needs of the users
? Assist business stakeholders in terms of analyzing the requirements by following design thinking strategy
? Conducts change impact analysis to assess the potential implications of changes and document business rules, functions and requirements
? Recommend solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders
? Transform business requirements into functional specification along with use case diagrams and flow diagrams
? Prepare project plan on MS Project by coordinating with all key stake holders.
? Prepare project management plan and decide the SDLC to be followed in the project
? Prepare risk management plan
? Prepare weekly sprints and conduct daily stand up meetings and resolve any hurdle faced by team
? Work closely with solution architect, and software development teams to ensure the completion of all aspects of the business requirement within required scope
? Closely involved in UAT with business users
? Prepare go live plan, closure and lesson learnt documents
? Expert in changes management after go live
IT Project Manager (Remote), CognitiveCube Inc., Karachi, Pakistan May 2016-April 2020
Highlights:
? Worked as a part time project/program manager and managed remote based teams
? Delivered numerous projects such as ThinkAuto SaaS, Chatbot for manufacturing company, Entirely Health Care web & mobile apps for UK, Spotlers, Tutoringly, Entirely Teachers, etc
? Managed 10-12 core developers, 3-4 testers and technical writers. At the same time, I was the one who was involved with clients, higher management for budget & other approvals, local administration and team
? Throughout managed the project from project charter to go live then release & change management
? Most of the solutions were cloud based
? Frequently used agile in most of the projects except few in water fall and one in hybrid on request of client
Senior QC Analyst, Tawuniya Insurance Company, Riyadh, Saudi Arabia May 2017- Oct 2020
Highlights:
? Assisted business analysts to produce BRD and FSD for P&C and Liferay projects for Motor, MedicalMalpractice and
Travel Insurance
? Successfully tested and leaded CRM application
? Assist team members to work on HP ALM and HP Load Runner.
? Never got any NC in the audits except a few minor.
? Lead Performance testing of web applications
? Lead Performance testing of REST APIs
? Perform API testing using Soup UI / Ready API
Key Responsibilities:
? Review & Prepare TDD and SDRD documents to estimate the working hours
? Provide estimation and test schedule to the stakeholders for each small or medium tasks
? Coordinate with business analyst and PM for requirements analysis, if there is any need.
? Guide development team in terms of domain or project’s requirements
? Working on P&C, Motor, Travel, MedicalMalpractice based applications
? Report to the QC Manager
? Set priorities of the projects/tasks
? Prepare model diagram, test scenarios and test cases in ADPART tool designed by Cognizant and push test cases to HP ALM against the task. Release, requirements, test plan and test lab activities are then reviewed by QC Lead and QA team
? Perform test execution through HP Sprinter and ALM. Submit the test execution report to the stakeholders for further audit of QC activities then proceed to UAT then go live.
? Defects are raised against test cases in ALM
? Prepare user understanding document of each task
? Design automation test scripts in UFT for regression testing (Beginner)
? Perform API automation testing through Soup UI/Ready API and HP ALM
SQA Team Lead, GoodCore Software, Karachi, Pakistan Jan 2016 - May 2017
Highlights:
? Manage, train and groom seven junior and senior testers in my team.
? Worked as a primary tester on a project name “Malaysian Communications and Multimedia Commission” and successfully deployed on production with good quality.
? Worked on EZ Scheduler Management System for Amazon client and deployed successfully on production with no critical bugs.
? Introduced processes to improve quality of product and deadlines.
? Provide technical support to Malaysian clients on the issues or changes.
Key Responsibilities:
? Coordinate with Malaysian based Project Manager and clients for requirements analysis and on different stages of project.
? Report directly to Vice President and share status of all the projects and testing resources
? Set priorities of the projects/tasks and manage testing resources accordingly
? Provide monthly training sessions to the testers on different topics. Spend time with each tester to improve their test case writing, bug reporting, identification of business scenarios and smart bug discovery.
? Review test cases in TFS and ask testers for the required changes. Test cases are always sent to the client for UAT.
? Review the features tested by any tester before approving for go live or UAT.
? Finalize user guides with the concerned tester and submit to client
? Actively involved in all the projects
? Work as a primary tester for a critical project. Thoroughly tested entire system along with graphical & aging reports.
? Conduct interviews
? Administration of test management tools such as TFS, RedMine and Bugzilla.
? Groom developers to perform unit testing before sending any build for testing.
SQA Team Lead, Basecamp Data Solutions, Hyderabad, Pakistan Sep 2012- Jan 2016
Highlights:
? Proactively established software testing department from grass root level to augment improvements and enhancements for mission-critical, enterprise-wide software development.
? Successfully deployed Camera Monitoring Agent ERP System including dozens of Business Intelligence reports
? Give technical support to US based clients on daily basis for the issues they face while using our products
Key Responsibilities:
? Identifying and documenting user manuals and business requirements of US clients, raising a ticket in WRIKE system and conferring with Development Team Lead to develop custom specific solutions, ERP applications and BI reports.
? Conceptualizing test plans by use of testing methodologies and strategies.
? Working in collaboration with developers and saving time and costs on rework by performing internal audits and explaining the process of unit test to identify issues proactively, this achieve technical superiority.
? Supervising deployments and testing cycle while correcting problems before the final version is released to ensure Zero Down time.
? Perform testing of applications and BI reports on IOS phones
? Testing an array of business critical BI reports involving compilation of statistical data, with formulas in excel to aid software development team in unit test.
? ProducingUser Manuals/technical & detailed audit manuals for UAT and Sales team, short/ long term activity plans, formulating policies for DEV/QA department and streamlining processes such as Unit test, Requirement Traceability Matrix (RTM), Test cases, Release notes, Test Specifications, Reviews, Audits, separate testing server, documentation, Test Metrics, UAT and bug cycle while governing implementation of UI standards for software development.
? Handling administrative issues like recruiting, team handling and representing a technical liaison between senior management, developers and clients for translating complex technical and business requirements into actionable and deployable solutions.
? Advocating use of bug tracking system, testing E-COMMERCE sites& camera monitoring agent software with an aim of increasing development efficiencies and optimizing software performance.
? Providing technical guidance to testers for testing procedures, acquiring approvals for deployment of products on LIVE server. Assisting and resolving any troubleshooting problems arising thereof.
? Delineating test plans, defining test metrics, summarizing test results and establishing quality assurance standards to reduce redundancy of defects.
? Scrutinizing external emerging environment, evangelizing technological advancements, standards/methodologies to automate essential processes to increase internal productivity.
Senior Testing Engineer, Inbox Business Technologies, Karachi, Pakistan Jul 2010- Sep 2012
Highlights:
? Played a crucial role in CRP – (Conference Room Pilot) and generated scripts for load testing for 2000 users via Oracle Application Testing Suite to test Oracle E-Business Suit based project.
? Bestowed with certificate of “Oracle Apps Testing Suite” for attending a training of Load Testing and Test Management conducted by Oracle University.
? Attended training of Inventory, Purchasing, Order Management, HRMS and System Administration modules of Oracle E-Business Suite conducted by Oracle University.
? Optimized and tested ERP solution customized with Oracle E-Business Suite, created 4000 test cases via Test Link and reported more than 3000 defects in Mantis BT.
Key Responsibilities:
? Managed entire spectrum of software development life cycle jointly with developers including creating test strategy, drafting test plans, preparing test cases, writing automated tests for performance and user acceptance testing.
? Performed a variety of tests comprising black box, smoke, regression, integration testing on Oracle E-Business Suit while demonstrated proficient domain understanding to create exceptionally high quality software.
? Conducted performance system test and designed test fixtures as per client requirements, ensured procedural adherence, resolved technical difficulties with technical consultants by detecting key problem areas before LIVE deployment.
? Instrumental in troubleshooting and bug reporting to drive towards root cause identification and resolution.
Implemented remedial actions to optimize application performance and ensure end user compatibility.
? Ensured that all engineered solutions are endowed with capability to meet project scope, and time constraints.
? Developed and maintained comprehensive reports of all cognizable risks and various tests conducted for top management review.
? Build and managed high performing technical teams by hiring qualified candidates, training and managing these teams to maximize on their potential, reaching the organization’s established goals.
SQA Engineer, Etilize Pakistan Ltd., Karachi, Pakistan Mar 2008- Mar 2009
Key Responsibilities:
? Monitored all phases of software development from inception to delivery to validate design quality and ensure it adheres to all specifications of client requirement and meets standards set by the organization.
? Catalogued test plans, test cases, test specification documents, user manuals, bug reports, GUI checklist and User acceptance criteria that aid in enhancing product performance, foresee potential issues and provide input for defect resolution.
? Testing of client reported issues through JIRA in LINUX environment
? Identified and documented product problems using bug tracking systems recommended design improvements for corrections to developers to ensure operational efficiency.
? Administered QA methodologies, testing documents and resources in concurrent computing software architecture environment while liaised extensively with software developers, hardware engineers and application engineering organization.
Quality Engineer, Systems Ltd., Pakistan Apr 2006- Mar 2008
Highlights:
? Received bonus and “Exceptional Team Award” for successfulimplementation& testing of Loan & Payment basedproduct for JP Morgan Chase Bank.
? Successfully deployed large scale e-commerce website [Simply Wireless]
? Effectively completed a QA offshore project of LIZ Claiborne client.
? Learnt & worked on expensive and famous tools such as Cognos, Mercury Test Director, HP Quality Center and Rally Dev.
Key Responsibilities:
? Developing test plans, creating test specifications and test cases, executing test iterations, defect tracking/ reporting, troubleshooting and coordinating defect resolution using Mercury Test Director and HP Quality Center.
? Provided fundamental assistance to end-users by developing user manuals and modules and obtain final sign off for releases in addition to deploying all shipments to QA, Staging and LIVE server.
? Briefed clients via task stories in Rally Dev and monitored performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
EDUCATION
University of Huddersfield, Huddersfield, United Kingdom Aug 2005
BSc (Hons) degree in Software Development
Merits:
? Earned highest marks in final year project: Judiciary Information System based on real data of civil court.
TRAININGS AND CERTIFICATIONS
? PMP® Certified (Credential ID: 2868941)
? Oracle E- Business Suite (Training of different modules) Training Institute: Oracle University
? Oracle Application Testing Suite (Training including certificate) Training Institute: Oracle University
? Testing, Bug Reporting & Test Planning (Training) Training Institute: Systems Ltd
? Workshop on Life Skills - Mrs. Shakira Manan (Training)
Training Institute: Foundation Public School
? Certified Software Quality Assurance Professional - Workshop (Training including certificate) Training Institute: Muhammad Ali Jinnah University
? Validation & Verification (Training) Training Institute: Systems Ltd
? Working Effectively with Developers (Training) Training Institute: Systems Ltd
? SQA & Testing Concepts (Training) Training Institute: Systems Ltd
MEMBERSHIPS
Oracle University
Membership/Role: Oracle E-Business Suit Test Analyst Member since: December 2011
REFERENCES
Name: Hesham Allehaidan
Job Title: Solution Delivery Head
Company Name: Tawuniya Insurance Company
Phone Number: 00966-555-417661
Name: Habib Memon
Job Title: X QA Manager
Company Name: Tawuniya Insurance Company
Phone Number: +1 416 706 5577