Curriculum Vitae
HESHAM T.Y. OWEIS
Mobil NO. +962 775326505
E-Mail: hesham_awes@yahoo.com
h.oweis1986@gmail.com
OBJECTIVE:
To work in a dynamic organization that will recognize, utilize and fully develop my interest and knowledge. a company that complements my best efforts, potentials and will open doors to exhibit my skills, with excellent training, job exposure program and a career growth opportunity
SKILLES AND COMPETENCIES
? Computer literate (Microsoft Office; Word, PowerPoint and Excel, Micros, Casio, POS and IBM systems.)
? Problem solver, great communicator, flexible, self-motivated, goal oriented and persistent.
? Adaptive to new work places and easily grasp new concepts
? Assertive and good team player with professional outlook
? Excellent communication and linguistic skills, lateral thinker, empathetic, aggressive achiever and ability to work under pressure.
? Strong motivational and influential people skills.
? Ensuring high standard of customer service in every work.
? Meet deadlines and multi tasking and good observation and grasping abilities
? Good presentation skills, analytical skills, report writing, developed through continuous assessments in various subjects.
COURSE AND TRAINING:
? Hospitality Management Essential (HME) by: MODUL University Dubai.
? (PIC) training by Dubai Municipality Requirements.
? Orientation and Communication Level one Al Harib group.
? Foundation of leadership for managers By: Dr. Kifah Fayad.
? 100 percent leaders.
? WSET level 1,2
? Becoming Customer Service Super Star. By: Dr. Kifah Fayad.
? Personal Hygiene Level one and two.
? Certificate of Excellent For Employee of the Month ( March -2009)
? Orientation - Le Meridian Airport Hotel – Dubai (by Al Hareb Group)
? Telephone skills Etiquette - Le Meridian Airport Hotel – Dubai (by Al Hareb Group)
? Hospitality - Le Meridian Airport Hotel – Dubai (by Al Hareb Group)
? Serve safe hygiene training conducted by hygiene dept: of the hotel
? Empowerment
? Spirit to serve (Le Meridian Airport Hotel – special training program).
? Essential skills for supervisors and managers.
? Fire and Safety.
REFERENCES:
1. Simon Mees (General Manager) AL HAMRA GOLF CLUB & RESORT e-mail: simon.mees@alhamragolf.com Mob.+971 506272588
2. Rizwan Chowdhury (director of financial) TOURISM DEVELOPMENT AUTHORITY. E-mail rizwan@rasalkhaimahtourism.com M: +971 (0) 50 487 0267
3. Alessandro Tatulli (Director of Operation and Development) RAS AL KHAIMAH HOSPITALITY GROUP-AL MARJAN ISLAND alex@rhg.ae M: +971 (0) 56 4944386|
WORK EXPERIENCE:
05-2017 up to date (Belajio Resort) JEDDAH - KSA
POSITION: Acting General Manager.
• Oversee the operations functions of the resort as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to resort operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the resort annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the resort and the group restaurants , ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver resort budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the business report on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for restaurants, Food & Beverage catering, Admin & General, on target and accurate.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the resort Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to resort team members.
04 – 2016 -2017 : AWJ investment. (Dubai)
POSITION: Restaurants G.M for the following (Catch22, Awani, Smoky Beach)
RESPOSIBILITIES:
? Responsible for the business performance of the restaurants, as well as maintaining high SOP of food, service, and health and safety.
? Taking responsibility for the business performance of each business unit.
? Analyzing and planning restaurants sales levels and profitability.
? Organizing marketing activities, such as promotional events and discount schemes.
? Preparing reports for the director of the operation daily and weekly.
? Creating and executing plans for department sales, profit and staff development.
? Planning and coordinating menus.
? Coordinating the entire operation of the restaurants and give the guideline for the managers
? Responding to customer complaints.
? Generating new customers and building relationships with existing customers to generate repeat business
? Develop larger business opportunities, such as group sales, off site catering, delivery service and corporate events.
? Recruiting, training and motivating staff.
? Maintaining high standards of quality control, hygiene, and health and safety.
03 -2012- 02-2016 : AL HAMRA GROUP. (AL HAMRA RESIDENCE AND VILLAGE 5* HOTEL)
POSITION: CLUSTER F &B MANAGER.
DUTY AND RESPONSIBILITIES:
? Coordinated with food and beverage staff for special events.
? Gathered data for all budget processes and developed strategies to achieve all financial objectives.
? Monitored all operations of venue and ensured efficiency
? Supervise the activities of the assigned personnel and exercise administrative and financial authority as defined by the corporate management body stated in the Policies & Procedures.
? Responsible for developing implementation and promotional plans through integrating market relevant tactics, logistics and strategies subject to corporate guidelines
? Ensure constant updating and development of products and services applied for client base with respect to international and local standards.
? Maintain safety and health regulations.
? Effectively managing people in order to maximize the effectiveness of Food and Beverage staff and develop their potential.
? Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits.
? Responsible for all guest services and administration in Food and Beverage department
? Financial reporting, Food and Beverage cost control and budgets to ensure maximum profitability of the department
? Being an integral member of the hotel management team, proactively identify, communicate and respond to areas requiring improvement within the overall outlets operation.
04-2010 -- 03-2012 : Al Harib Group (Souk Madinat Jumeirah) intercontinental restaurant.
POSITION: Restaurant Manager.
JOB AND RESPONSIBILITY:
• Ensuring the highest standards of food and beverage service. Keeping control of food and labor costs.
• Ensuring Health & Safety and also hygiene procedures & standards are maintained.
• Having an in-depth knowledge of all menus.
• Responsible for recruiting, training & developing restaurant staff.
• Dealing with and resolving customer complaints.
• Maximizing all business opportunities to drive sales.
• Communicating with the kitchen staff to ensure efficient food service.
• Liaising with the Head Chef to discuss and develop the menu.
• Overseeing client bookings & reservations.
• Organizing the daily and weekly Rota for the Restaurant’s staff.
• Monitoring sales and then writing informative reports for the restaurant owners.
• Developed effective training programs and materials that reduced the cost more than 26% in less than six months time.
• Increase the net sales during the year 2011.
02-2008 – 03-2010 : Japengo café and Restaurant/ Burj Al Hamam (Lebanese Restaurant) (Bin Hendi Enterprises)
POSITION: Outlet In-charge
JOB AND RESPONSIBILITY:
? Responsible for all guest services and administration in Food and Beverage department
? Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily.
? Institute and maintain cost controls.
? Share responsibility for meeting departmental budget.
? Ensures food is served in correct portions, properly garnished and at the correct temperature.
? Supervise the activities of the assigned personnel and exercise administrative and financial authority as defined by the corporate management body stated in the Policies & Procedures.
? Manages costs within the budget, identifies/implements methods of increasing sales.
? Assesses compliance with standards, decides action to control/improve;
? Assist in hiring, training and scheduling of staff.
? Ensure all delegated tasks are completed to performance standards.
? Continuously reviews each partner’s skills and decides targets for / methods to achieve improvement and maintain standards.
? Monitored & maintained high standards of food, service, hygiene and a spotless ambience.
? Maintains & actively uses Epicure to capture customer details/ history and other strategies that assist in guest recognition.
? Actively implements strategies to increase the market share
? Conducts performance evaluation of colleagues, guidance, coaching and counseling of colleagues.
? Ensures that SOP’s are consistently reviewed, changed and communicated
2003-2005 : Grand Hyatt Amman Hotel. (Jordan)
POSITION: Head Waiter
PHYSICAL & MENTAL SKILLS
• Work well under high pressure.
• Able to lift over forty pounds on an intermittent basis.
• Able to stand for longer than 9 hours.
EDUCATIONAL ATTAINMENT:
2000-2001 Hotel and truism management seminar 2 sinister
2004-2007 BBA at Petra University. B.A degree
2017 - 2017 Hospitality Management Essential (HME) by: MODUL University Dubai
PERSONAL INFORMATION:
Date of Birth : March 16 -1982
Gender : Male
Civil Status : Married
Nationality : Jordanian
OTHER INFORMATION:
? Employment visa
? UAE/KSA driving licenses
References:
Available upon request.