KEY SKILLS
? Plan, Design and Launch and grow Multi-Channel contact center across different industries.
? Customer Experience Management, Customer Advocacy, Voice of the Customer Management.
? Customer Service - Experience Recovery and Transformation Management.
? Plan, Design and Launch Digital Customer Service , Social Media Customer Service.
? Demonstrate strong ability to manage and achieve progress and results through a multi-cultural environment.
? Strong ability to develop successful teams across multi nationality and multi cultures.
? Customer Service Budgeting and Budget Control.
? Business process management using eTOM guideline.
? Business Analysis, BSS Transformation, CRM and Billing Deployment
? Customer Retention Management, Customer Loyalty, Customer Value Management.
? Leadership, Team Building, Self-Motivation, Ability to work under pressure
? Analytical Ability, Critical Thinking, Decision Making and Problem Solving, Time Management
? Key Client Management, collection & Account Receivables Management.
? Brand Health Measurement, Show Rooms Setup.