ALI NIZAMI
Al Qusais 1, Shaikh Rashid Colony, Dubai, United Arab Emirates •
971557738786 • asnizami84@gmail.com• LinkedIn: https://www.linkedin.com/in/nizamiali
Professional Summary
A dynamic and talented team player with a High School Diploma, specializing in vast Outbound Telesales and Customer Service, with demonstrated skills in applying strong professional and analytical skills in a highly proactive and effective manner to achieve the organization's goals.
Skills:
• Telesales/Telemarketing. • Telephone Etiquette.
• Team Player. • Multi-Tasking.
• Customer Service/Client Support. • Self-motivated.
• Excellent Communication Skills. • Organization and Time Management.
• Web Chat. • Microsoft Word.
• Microsoft Excel. • Clerical support.
• MS DOS. • Windows OS.
• Oracle CRM. • Problem Solving.
• Competitive. • Quick Learner.
• Confidence. • People-oriented.
Work History
Astron Shipping LLC 07/2017 to Current
Logistics and Freight Coordinator Dubai, United Arab Emirates
• Negotiate shipping rates with freight carriers and coordinating logistics services and communicating with different logistics service providers.
• Arrange cargo shipping and delivery of materials locally and overseas using efficient and cost-effective methods of moving goods; including air, sea, and road and rail freight.
• Preparing, processing and reviewing shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin.
• Verify adherence of documentation to customs, insurance, or regulatory requirements and making arrangements with customs brokers to facilitate the passage of goods through customs.
• Resolving complaints related to shipment related issues.
Telemarketing Executive 02/2016 to 02/2017
National Food Products Company LLC (NFPC) Dubai, United Arab Emirates
• Contact existing and new clients to inform them about the company's products or services using scripts.
• Understand clients experience about Oasis Water deliveries.
• Selling beverages such as Lacnor to residential and commercial customers within assigned territory.
• Answer customer queries and resolve issues related to delivery of bottles, bad taste, leaking bottles or about the company.
• Process orders in an accurate manner.
• Coordination with route salesman and supervisors to ensure delivery has reached the customer in a timely and effective manner.
• Following up with the customer as a final check to ensure delivery has been done in a satisfactory manner.
• Enter and update customer information in the database.
• Handle grievances to preserve the company's reputation.
• Keep record of calls and sales and note useful information.
• Achieve monthly designed targets as assigned by the management.
• Training new agents on product knowledge and quality practices.
Senior Customer Relationship Associate 02/2007 to 02/2015
Emirates NBD Dubai, United Arab Emirates
• Selling a wide range of Value Added Products and Services to new and existing clients.
• Determine the customer's needs and recommend the best solutions.
• Analyzing credit records for promoting products.
• Closing sales and making plans to gain repeat business.
• Inbound call handling in response to customer requests and queries or grievances.
• Directing incoming inquiries to the concerned department.
• Generating leads for multiple products.
• Retaining customers at different levels.
• Maintaining client relations through periodic mailers and promotions.
• Handle and resolve client issues with support from the Service Quality Department if necessary within a specified turnaround time.
• Using the latest sales tools and software for creation, escalation or updating service requests.
• Maintaining enormous database of sales market research.
• Achieve monthly designed targets and K Pi's as assigned by the management.
Web Chat Executive 12/2005 to 01/2007
UAE Mobiles FZ LLC Sharjah, United Arab Emirates
• Respond to customers via chat in relation to mobile related queries, cinema guide, party guide, personal issues, outing guide, restaurant guide or any other issues.
• Maintain client relationship for business.
• Maintain accurate customer records in professionally written formats.
• Asked open-ended questions to assess customer needs.
• Use decision-making skills in responding for clients.
• Perform functions such as data entry, data management and data retrieval.
• Make use of the system in searching for products and answers.
• Converse with clients in a polite and professional manner.
Ticketing Consultant (Intern) 06/2005 to 09/2005
Qatar Airways Dubai, United Arab Emirates
• Responsible for effectively handling customer queries relating to itinerary, fare quotes, pricing, issuing of tickets and other travel related services.
• Establish strong relationships with airline industry staff, travel coordinators and corporate agencies.
• Work on Amadeus for booking or referring to an itinerary.
Education
Travel & Tourism, 2005
Asian Gulf Travel & Tourism Institute - Dubai, United Arab Emirates
Global Distribution Systems Fares and Ticketing
• Learned Galileo Computer Reservation System for airline, train, hotel bookings.
High School Diploma: 2004
Our Own English High School - Dubai, United Arab Emirates
Central Board of Secondary Education (CBSE):
• Studied from Grade 1 through Grade 12.
• Successfully passed the All India Senior School Certificate Examination with 60% aggregate marks.
• Subjects include English Core, Business Studies, Accountancy, Informatics Practices, Marketing, and Work Experience, Physical and Health Education, and General Studies
Computer Applications, 2001
National Institute Of Information Technology (NIIT) -Dubai, United Arab Emirates
Microsoft Office 2000-Proficiency
• Achieved certification in basic computer office applications such as Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Microsoft Outlook.
Accomplishments
• Awarded as a Star Performer with Emirates NBD for achieving Easy Payment Plan Process sales worth 4.8 million in October 2014.
• Won an International trip with Emirates NBD to Amsterdam for achieving Dial a Cheque/Cash on Call Process sales worth 2.5 million during October 2013 – December 2013 as part of a contest.
• Won an International trip with Emirates NBD to Thailand for achieving Dial a Cheque/Cash on Call Process sales worth 2 million during October 2012 – December 2012 as a part of a contest.
• Acknowledged for "Best Call of The Week “with Emirates NBD Dial a Cheque/Cash on Call Process during July & August 2009.
• Certifications
• Attended training session "Maximize Your Performance" at National Bank of Dubai Call Center during June 2007.
Additional Information
• Gender: Male.
•Nationality: India.
•Date of Birth: 29th March 1984.
•Place of Birth: Sharjah, United Arab Emirates.
•Marital Status: Married.
•Visa Status: Residence Visa Valid Until July 2019
• Customer Service/Client Support.
Hobbies
• Sports such as Cricket.
•Movies.
•Music.
•Social Gathering.
Languages
• Arabic (Read and Write fluency with the ability of basic understanding).
•English (Read, Write and speak fluently).
•Hindi (Read, Write and speak fluently).
•Urdu (Read, Write and speak fluently).