Hani Mahmoud
• MIBA, ITIL, PRINCE2, Scrum Master, CMI
• Management & Leadership Award
Mobile: +971 5254 80 300
E-mail : hani.mahmoud@mail.com
Professional Summary Professional Matrix
Holding MBA in IT/Business Management along with most of the IT and business known certificates (ITIL, PRINCE2, Scrum Master, CMI).
A proven various experience in IT business working for multinational organizations (ex. Oracle Corp., eProseed) managing their business and mega programs/projects handling different roles.
Wide Experience in managing a business in different business sectors such as Financial Institutions & Banking, Governmental Association and Federation, Education, Telco, Aviation, Media, Health Care, Insurance and Oil & Gas/Energy within different territories [MEA, GCC and Levant] working with diverse multicultural teams.
My proficiency varying between Program/Project Management, System Development Management, Delivery Management, Pre-Sales/Sales/Business Development, Agile Delivery, ERP, Cloud/Digital Transformation ITIL Implementation, Risk Management and Mitigation, Release Management, Incident/Problems Management Business & Revenue Management, Consulting Services Management, IT/IS Management, Effective Resources Management, Customer Oriented & Business Centric, Business Analysis, Strategy & Planning.
Managed Business with over U$ 5M covering different territories for multiple customer business domains through different business contract/engagement types.
• Portfolio/Program/Project Management
• Software Product Owner/Scrum Master
• System Development Management/Agile
• JIRA, Confluence, Smart Sheet, MS Project
• IT Governance/ Risk Mitigation & Management
• ITIL Process Management
• Incident/Problem and SLA Management
• Business Continuity Management
• Business Development
• Pre-Sales/Sales, Leads/prospects & cross-selling
• IT/IS Management & IT Transformation
• Cloud Transformation
• ERP Implementation, Digitization
• Service Delivery & Support
• P&L, CAPEX/OPEX and Business 360 view Management
• Revenue and Resource Management
• Vendor, Customer & Stakeholders Management
• SOA, OSB, WebLogic
• Programming Languages Knowledge
• Problem Solving, Presentation skills
• Leadership & Team coaching
Roles
• PMO Director • Program/Project Manager
• Agile Delivery Manager • Product Owner/Scrum Master
• Practice Manager/Engagement Manager • Business Development Manager
• Technical Account Manager • Information Technology Manager
• Operation/Support Manager • Service Delivery Manager
Accomplishments
• Managed portfolio of multiple projects at the same time with a value of more than $ 3M.
• Property Management Application.
• Increased business footprint in different territories and open multiple business leads.
• Increased company revenue by 20%-30%.
• Maintained 90% of business renewals.
Professional Experience
Snr. Program Manager – eProseed – Luxemburg & UAE December 2018 – Present
Manage different types of teams (Support, Development & Projects) to deliver successful projects and managed services to different customers, projects are varying between System Development, Cloud Transformation, FMW (SOA, OSB, WebLogic, OHS) Projects.
Responsibilities
- Accountable for the effective, cross-functional delivery of products using Agile/lean techniques/SAFe.
- Lead the process and prioritizing the work that needs to be done against the capacity and capability of the team
- Acting as Product Owner for application development mega project [Daman Insurance’s medical application (Full Services Automation)].
- Manage different type of projects in Banks Domain (ADIB, ADCB, Mashrek Bank, NBD, UNB and Al-Ahly Bank).
- Make sure JIRA and Confluence are updated with the user stories, Epics, Sprint, and work progress.
- Ensure all products are built to an accepted level of quality for different stages (alpha/beta/production)
- Accountable for Managed Service engagements and managing support team 24x7x365 (L2, L3)
- Accountable for Incident & SLA Management, Risk Management & Release Management Processes and ITIL processes management (Configuration, Change, Operational, Problem/Incident, Release & Deployment Managements, and Operations Improvement).
- Participate on Pre-Sales activities, proposals, timeline and budgeting management.
- Managing a team with a diverse array of talents and responsibilities (Romania, Portugal, Luxembourg, UAE, KSA).
Achievements Projects
- Successful delivery of Managed Services project.
- Successful delivery of Falcon project.
- Successful delivery of different projects for Banking Sector. - Daman: Concierge Project, Falcon Project.
- Ministry of Interior (MOI) through InHealth company.
- Banking Sector Projects (ENBD, Mashreq Bank, ADIB, ADCB, …etc.)
Sphere Integrated Technologies (SIT) – Dubai, UAE February 2017 – December 2018
Director, PMO November 2017 – December 2018
Director and oversees of the Program Management O?ce (PMO) with responsibility for the overall project management function (using di?erent frameworks) to ensure meeting organization's strategy, goals and maximize revenue.
Responsibilities
- Establishing the PMO organization as a center of excellence.
- Develop and enable process improvements, strategic governance and portfolio management capabilities with delivery team.
- Oversees projects/service delivery for Application Developments, Cloud Transformation and ERP Implementation, Migration, Upgrade, Support and Security.
- Lead IT governance projects and organize and monitor inter-connected projects/service delivery.
- Contribute to organizational business and budget planning process as well strategic business roadmap.
- P&L, CAPEX/OPEX responsibility, including revenue forecasting, backlog and pipeline management as well as ensuring customer funding.
- Recruiting PMs and Team Leaders and coordinate with other managers create and improve strategies and standards.
- Managing Software Development team as Product Owner role (Property Management Application) using different methodologies (Agile, Lean, SAFe).
Achievements Projects
- Created new revenue streams through new business penetration “Informatica”.
- Increasing customer satisfaction percentage.
- Enhanced projects funding cycle by 40%. - Egypt – CIB Bank, Etisalat Misr, Vodafone, Orange, Sitira.
- KSA - Jeddah Chamber of Commerce & Industry (JCCI), The Royal Commission for Jubail and Yanbu (RCY).
- UAE - H.H. Royal's Court, Sharjah Media Bureau, Al-Nakheel Property.
Snr. Practice Development Manager January 2017 – November 2017
Manage Pre-Sales and Sales teams utilizing the effort to sell services/products and deliver successful projects to different customers, projects are varying between on-premises and cloud implementation, migration, upgrade, support and transformation. Managed business for (Governmental, Banking, Telco, Agriculture, Financial institutions).
Responsibilities
- Manage selling processes for company services catalog, penetrate new business markets, development of new business and target new Large/corporate accounts.
- Secure existing accounts renewals with an 70% up sell.
- Strategic account planning and collaboration with the marketing team.
- Coordinate cross-project activities and assess sales performance and aim to maximize ROI.
- Coaching reporters (with a diverse array of talents and responsibilities), participating in creating team development plan and recruiting different required skills (Technical/Functional).
Achievements Projects
- Increase company business by 20%.
- Increased company pro?t by 30% through a new business opportunity.
Strengthened company's business by leading implementation of ET's Project - VAT Project: Emirates Transport, Jumah Almajed, Al-Daheri Capital Investment.
- Oracle Technology Implementation: Emirates Transport, Jumah Almajed.
Snr. Principle Business Manager (TAM) - Oracle Corp. October 2006 – January 2017
Managed ACS business and mega programs/projects for well-known organization in di?erent territories (GCC, EMEA, Levant) within di?erent business ?elds such as Banking & Financial Institutions ,Governmental Association & Federation, Education, Telco, Aviation, Media, Healthcare & Insurance and Oil & Gas/Energy - in a way to increase up existing organization business and maintain agreed revenue by implementing e?ective business process, control and disciplines.
Responsibilities
- Managing high pro?le of various IT projects/services delivery in di?erent territories varying between ERP, Cloud, Digitization.
- Assist in renewal of ACS contracts and contribute to pre-sales & cross-selling process targeting new customers.
- Manage and organize all program/project(s) activities (planning, reporting, P&L, Forecasting, customer interfacing.
- Maintain project governance (updates, scheduled reports … etc.) to internal and external stakeholders.
- P&L and revenue forecasting, backlog and pipeline management as well as ensuring customer funding.
- Provides Customers with an insight information they need to take the best decisions about their oracle product applying and transformation.
- Collaborate with other LOB’s managers to create and improve planning/monitoring tools and dashboards.
Achievements Projects
- Increased ACS footprint/market share in di?erent territories [GCC, LEVANT, EMA]
- Up sell ACS business for GACA (Saudi Arabia) from U$ 100K to U$ 700K+
- Achieved highest customer satisfaction percentage Y-to-Y.
- Handled ACS ISO auditing process.
- Achieved 95% business renewal for 7+ years in di?erent territories.
- Achieved profitability improvement by 10-20% of the agreed margin. - Egypt - WE, CIB, Bank Misr.
- Saudi Arabia - GACA (General Association of Civil Aviation), IDB (Islamic Development Bank), Mecca Municipality.
- Qatar - QCB, QF, QOC, Qatar University, MOE, MOF, QNB, QIIB, Doha Bank, HMC, QP, Sidra.
- Lebanon - Bank Audi, Bank MED, Bank Misr, AUB, ALFA.
Head of Information Technology - Magrabi Group (Hospitals & Centers) - GCC March 2002 – October 2006
Managing MIS department of Magrabi Group (Hospitals & Centers) in Saudi Arabia, GCC (UAE, Qatar, Oman) & Lebanon.
Responsibilities
- Evaluating and procuring new hardware and software up to the latest technology used and capable to run business operation and plan for future business increase.
- Designing and applying security rules to increase organization information technology operation efficiency to comply with standard ITIL process.
- Leading the automation projects for all group’s hospitals/centers in GCC (HMIS, FMIS, Pharm., Lab.) applications.
- Analyzes departments needs in relation to information systems, control of centralized databases and expanded use of computing and data processing.
- Recruiting staff (Admin/Technical/Functional), Mentoring and Coaching.
Achievements Projects
- Full transformation for all hospital/centers HMIC and FMIS from AS400 to Oracle within 2 Yrs.
- New Implementation for centralized medical patient archive (Medical Records) within KSA.
- Connectivity between HQ in KSA and other countries branches to consolidate FMIS. - Hospital & Financial Management Information System (HMIS, FMIS) implementation for group’s hospital/centers in Egypt & GCC.
Part Time - Development Consultant – Knowledge Net – Riyadh – Saudi Arabia January 2000 - December 2000
Consultations for designing and developing teams in order to develop Shares Trade Management System (Trade Net Application), the broker system in Saudi Arabia where brokers and stockholders can maintain all brokering operations to trade shares and stocks.
Snr. Project Manager – MOE – Riyadh – Saudi Arabia December 1998 – March 2002
Managed several projects to automate and enhance ministry day-to-day business operations, leaded design integrated solutions process, analyzing and developing applications. Development management for projects (Personnel & Payroll, Accounting, Purchasing & Budget Applications) achieving timely delivery, end user satisfaction, optimal cost and final success.
Systems Analyst & Designer – Team Egypt – Cairo - Egypt August 1996 – December 1998
Perform a variety of analyzing, designing and developing activities for different projects
Projects
- Palestine – Hebron “El-Khalil” – Purchasing, Payroll & Personnel, Finance Applications.
- Egypt – Arab League “UN” – Purchasing Application, Team Egypt – Finance, Mailing and OTL Applications, Terms Selling System. (Goldi Company).
Education & Qualification
Education Courses, Certificates & Awards
• MIBA (Master International Business Administration) – Information Technology Business. [ESLSCA, 2011].
• Master Pre-requisites – Computer Science (System Analysis and Programming. [AUC ,1997]. • Management & Leadership Award.
• ITIL V3 (Foundation, Design, Strategy & Operation).
• PRINCE2 - Scrum Master.
• SDM Managing Simulation.
• Personal leadership & influence program – CMI.
• OCP – DBA & Developer, OCAD/ OCIAD Certificates.
• Oracle Application Server 10g Administration.
• JDeveloper 9i, Java Programming, Servlets, JSP, BC4J.