JIHAD CHERIAN
Dubai, United Arab Emirates
Mobile: +971 55 4258161, +971 56 6634567; E-mail: jobs4jihad@gmail.com
CAREER OBJECTIVE
To be an active team player in a challenging and learning environment, wherein my knowledge and experience add value to the organization whilst keeping my personal development goals sustained
PROFESSIONAL QUALIFICATION
Masters in Business Administration May 2011 CGPA: 6.89
(Dual specialization in HR and Marketing) Birla Institute of Technology, International Centre (BITIC),
Ras Al Khaimah, U.A.E
Projects completed as per requirements of MBA:
• A Study of Consumer Behavior and Customer Profiling of Titan watches (MARKETING)
• A Study of Training and Development System and HR Policies at Taj Gateway, Bangalore (HR)
Master in Tourism Management December 2015 CGPA: 7
IGNOU (Overseas Center, EPTI)
Sharjah, U.A.E
WORK EXPERIENCE
• Transmed Overseas Incorporated, Dubai From February 2017 – till date
1) Job Skills (As Customer Service Officer): Handling / assisting queries via telephone and email; catering to customer needs with delivery concerns, order status and stock availability; ensuring orders are placed in the CRM (JD Edwards) as per customer requirements; creating and tabulating reports as requested by the Team Leader.
2) Job Skills (As Sales Coordinator): Assisting and coordinating to manage sales team requirements, queries, schedules, stock count, delivery concerns, customer complaints, and after sales support when required; creating Memo GRV documents; initiating new customer account creation; changing or modifying customer details on the CRM as required; coordinating with GM, managers and team leaders to ensure timely requests and initiatives are successfully completed; filing important documents for various purposes; creating reports as and when requested by GM and managers addressing various requirements; creating tickets on IT portal on behalf of sales team, customer service and managers and ensuring successful completion / follow-up; liaising between customer service team, sales team, supply chain and all levels of management as and when required.
• Cupola Tele Services (CTS), Dubai As Customer Service Representative From July 2012 – January 2017
1) Job Skills (Shared Pool): Handling various campaigns like DIFC Courts, ENOC-EPPCO, Samsung, Intervid,
Johnsons Controls, which total up to 30; catering to customer needs, classified as emergencies, queries or
feedback; using the CRMs to file calls received; making reports as per requirements; follow up to ensure the customer has obtained required results, training new recruits & handling escalations.
2) Jobs Skills (Citibank): Answering customer queries via telephone / email on a daily basis & updating the same in CSA portal, maintaining identification records of customers in an orderly manner, performing verification activities, raising mantis tickets for updating requests & to close company accounts, performing call backs to inquire on customer satisfaction ratings, performing card reissues, detecting potential fraud & performing steps as required.
3) Job Skills (Epson): Answering calls & assisting as per inquiries, making follow up calls to those concerned and facilitating email activities on MOXIE channel, assisting customers to repair / fix devices, coordinating with service centers on delivery date of devices given by customers & enhancing promotional activities.
• The English School, Umm Al Quwain As Administration Officer From March 2010 – till June 2012
Job Skills: Keep in track of customer needs; Deal with customer complaints and solve them; Follow up with administration staff; Organize events and activities; Oversee the fee receivables; Planning on marketing strategies; Keeping track on competition; Keeping record of the deliveries received and orders placed with regard to both academic and canteen necessities; Organizing meetings and counseling sessions for the welfare of parents and students; Handling of petty cash when required
ACADEMIC QUALIFICATION
Bachelor’s Degree in Commerce May 2008 Cumulative percentage: 58% (Excluding language papers)
Marian College Kuttikanam, Kerala, India
Higher Secondary Education (12th) March 2005 Cumulative percentage: 77%
Topper in Umm Al Quwain Zone of Schools
The English School, Umm Al Quwain, U.A.E
S.S.L.C March 2003 Cumulative percentage: 83%
The English School, Umm Al Quwain, U.A.E
LANGUAGES:
? English
? Hindi
? Malayalam
? Tamil
PERSONAL INFORMATION:
Date of Birth March 14, 1988
Sex Male
Father’s Name M.K. Cherian
Marital Status Single
PP Number N7025658
Visa Status Employment Visa
Valid U.A.E Driving License Yes (Expires on 22/03/2021)
REFERENCES:
• Mrs. Elizabeth Cherian, The Principal, The English School, Umm Al Quwain (Contact # 050 4826280)
• Mr. Abdul Munaim, Team Leader, Cupola Tele Services, Dubai (Contact # 050 2488035)
• Mr. Wael Mroue, Sales Manager, Transmed Overseas Incorporated, Dubai (Contact # 055 6683038)
Jihad Cherian
Dubai