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Jihad Cherian

Candidate ID: 248539

Career Summary

Post Graduate with 8 years experience in Administration, Customer Service, Sales & Human Resources

Skill Set

Interpersonal, communication, analytical, decision making, time management, problem solving

Professional Information

Total Experience : 8

Nationality : India

Qualification Level : Post Graduate

Job Function : Customer Service / Telecalling

Work Location Preference : Oman, UAE

Detailed Profile

Dubai, United Arab Emirates
Mobile: +971 55 4258161, +971 56 6634567; E-mail:


To be an active team player in a challenging and learning environment, wherein my knowledge and experience add value to the organization whilst keeping my personal development goals sustained


Masters in Business Administration May 2011 CGPA: 6.89
(Dual specialization in HR and Marketing) Birla Institute of Technology, International Centre (BITIC),
Ras Al Khaimah, U.A.E

Projects completed as per requirements of MBA:

• A Study of Consumer Behavior and Customer Profiling of Titan watches (MARKETING)
• A Study of Training and Development System and HR Policies at Taj Gateway, Bangalore (HR)

Master in Tourism Management December 2015 CGPA: 7
IGNOU (Overseas Center, EPTI)
Sharjah, U.A.E


• Transmed Overseas Incorporated, Dubai From February 2017 – till date

1) Job Skills (As Customer Service Officer): Handling / assisting queries via telephone and email; catering to customer needs with delivery concerns, order status and stock availability; ensuring orders are placed in the CRM (JD Edwards) as per customer requirements; creating and tabulating reports as requested by the Team Leader.
2) Job Skills (As Sales Coordinator): Assisting and coordinating to manage sales team requirements, queries, schedules, stock count, delivery concerns, customer complaints, and after sales support when required; creating Memo GRV documents; initiating new customer account creation; changing or modifying customer details on the CRM as required; coordinating with GM, managers and team leaders to ensure timely requests and initiatives are successfully completed; filing important documents for various purposes; creating reports as and when requested by GM and managers addressing various requirements; creating tickets on IT portal on behalf of sales team, customer service and managers and ensuring successful completion / follow-up; liaising between customer service team, sales team, supply chain and all levels of management as and when required.

• Cupola Tele Services (CTS), Dubai As Customer Service Representative From July 2012 – January 2017

1) Job Skills (Shared Pool): Handling various campaigns like DIFC Courts, ENOC-EPPCO, Samsung, Intervid,
Johnsons Controls, which total up to 30; catering to customer needs, classified as emergencies, queries or
feedback; using the CRMs to file calls received; making reports as per requirements; follow up to ensure the customer has obtained required results, training new recruits & handling escalations.
2) Jobs Skills (Citibank): Answering customer queries via telephone / email on a daily basis & updating the same in CSA portal, maintaining identification records of customers in an orderly manner, performing verification activities, raising mantis tickets for updating requests & to close company accounts, performing call backs to inquire on customer satisfaction ratings, performing card reissues, detecting potential fraud & performing steps as required.
3) Job Skills (Epson): Answering calls & assisting as per inquiries, making follow up calls to those concerned and facilitating email activities on MOXIE channel, assisting customers to repair / fix devices, coordinating with service centers on delivery date of devices given by customers & enhancing promotional activities.

• The English School, Umm Al Quwain As Administration Officer From March 2010 – till June 2012

Job Skills: Keep in track of customer needs; Deal with customer complaints and solve them; Follow up with administration staff; Organize events and activities; Oversee the fee receivables; Planning on marketing strategies; Keeping track on competition; Keeping record of the deliveries received and orders placed with regard to both academic and canteen necessities; Organizing meetings and counseling sessions for the welfare of parents and students; Handling of petty cash when required


Bachelor’s Degree in Commerce May 2008 Cumulative percentage: 58% (Excluding language papers)
Marian College Kuttikanam, Kerala, India

Higher Secondary Education (12th) March 2005 Cumulative percentage: 77%
Topper in Umm Al Quwain Zone of Schools
The English School, Umm Al Quwain, U.A.E

S.S.L.C March 2003 Cumulative percentage: 83%
The English School, Umm Al Quwain, U.A.E


? English
? Hindi
? Malayalam
? Tamil


Date of Birth March 14, 1988
Sex Male
Father’s Name M.K. Cherian
Marital Status Single
PP Number N7025658
Visa Status Employment Visa
Valid U.A.E Driving License Yes (Expires on 22/03/2021)

• Mrs. Elizabeth Cherian, The Principal, The English School, Umm Al Quwain (Contact # 050 4826280)
• Mr. Abdul Munaim, Team Leader, Cupola Tele Services, Dubai (Contact # 050 2488035)
• Mr. Wael Mroue, Sales Manager, Transmed Overseas Incorporated, Dubai (Contact # 055 6683038)

Jihad Cherian