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Amanulla Sulthan

Candidate ID: 271807

Career Summary

Accomplished career growth with nearly 14 years of experience in the areas of IT infrastructure operations Management, IT Project management, ITIL Process Management and Systems Implementation as per organization strategy requirements.

Skill Set

ITIL, ITSM, Change Management, IT Support, IT Manager, IT Project Management, IT Security, IT risk and Audit

Professional Information

Total Experience : 13

Nationality : India

Qualification Level : Graduate

Job Function : Banking / Financial Services

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

Senior Manager - Technology Services (Standard Chartered Global Business Services)

Lead a global operations team supporting more than 10 services 24x7, used
by 50000+ users deployed more than 27 locations across the bank
•Successfully achieved 100% system availability as per SLA through proactive
incident management process
•Evaded repeat incidents and potential outages by identifying the areas of
improvement in monitoring, housekeeping, and capacity planning as per ITIL
•Involved in various projects across the full development life cycle, including
requirements gathering, analysis, implementation, deployment and support.
•Successfully managed all production related changes, releases, and roll-outs
with zero or minimal business impacts by conducting Pre-CABs, CAB, release
calendar schedule and well-defined impact analysis procedure in place
•Maintained application and infra CIs as per Asset Management standards and
Adhered to Asset Management plans and procedures
•Ensured that project delivery and documentation is in accordance with Bank's
Project Quality Assurance guidelines (based on PMI methodology)
•Effective stakeholder management, reporting and escalating risks and issues
to their IT Project Group Manager
•Actively involving in maintaining and tracking of various project metrics, risk
management, business continuity, and escalation management
•Successfully Led DR Tests by maintaining the DR environment up-to-date with
production and kept the DR documents and procedures updated all the time
•Managed IT Audits for the supported applications, both Internal and external