EDUCATION:HR Diploma - university of Jordan 2018
2006
Technology Infrastructure Management Certificate
SAIT Polytechnic Calgary, AB
MCSE, CCNA, A+, MSF, Project Management
1992 - 1997
Bachelor’s Degree of Systems & Networks' Engineering
Cherkassy Engineering - Technological Institute Cherkassy, Ukraine
HIGHLIGHTS OF PROFESSIONAL QUALIFICATIONS:
*Technical Skills: 10+ years IT experience; windows based operating System, Microsoft Office 2000,2003,2007,2010; PC'S maintenance and hardware configuration;
* Certificates: Cisco Certified Network Associate (CCNA); Craft Training Certificate (CTC); Microsoft Certified Professional (MCP), Comptia A+, ICDL (International Computer Driving License on Win 7).
* IT Teaching skills, Sales and customer service skills,HR mgmt training.
* Languages: English (Fluent), Arabic (Fluent), Russian (Intermediate).
RELATED EMPLOYMENT HISTORY:
2011 - 2014
Acrodex / Municipality of Calgary
Calgary, AB
Deskside Support
Tier 2
•Install hardware, software and peripheral equipment as requested.
•Troubleshoot standard applications issues (e.g.MS office outlook)
•Troubleshooting operating systems (XP & Win7) issues
•Escalation or reassigning issues as needed.
•Use of RDP connection to fix issues remotely.
•Use of Remedy ticketing systems to monitor and get the issues resolved.
2011
Wood group Unity
Calgary, AB
Desktop Support Analyst
2nd Level
•Analyze and resolve employee’s hardware, software and connectivity issues.
•Managing hardware assets and inventory.
•Dell &HP hardware troubleshooting and maintenance.
•Image or re-image computers as required, using Norton Ghost software (to get them ready for deployment).
•Troubleshooting operating systems (XP & Win7) issues.
•Prepare and setup computers for new employees.
•Installing any software or hardware following the instructions as requested (e.g. office suites or engineering apps).
•Active Directory Management and many other things.
2010 – 2011
Suncor/CCSI/Procom
Calgary, AB
Help Desk Analyst
•First level of support for desktop and laptop hardware and software issues.
•Analyze and troubleshoot Application’s issues (e.g.MS office outlook).
•Use of Remedy and CRM ticketing systems.
•Use of Citrix connection and applications.
•Analyze and troubleshoot printers and other peripherals
Issues (e.g. installation and network connectivity).
2007 – 2009
IMV Projects Inc.
Calgary, AB
IT SUPPORT
•Install hardware, software and peripheral equipment (e.g. printers, video cards).
•Install different operating systems as needed (windows server 2003 ,XP, )
•Prepare and setup computers for new employees
•Provide employees with technical support.
•Analyze and resolve employees’ hardware, software and connectivity issues
•Image or re-image computers as required, using Norton Ghost software(to get them ready for deployment).
2006 – 2007
EDS/PROCOM /Bank of America
Calgary, AB
Helpdesk Analyst
•Analyze and troubleshoot Network issues (VPN and MAS support) for remote users (bank of America).
•Use Citrix to get into the bank’s Network to solve some issues that users could face (e.g. checking AD accounts, resetting passwords etc)
•Use of Peregrine ticketing system to log in the issues and their solutions.
Languages:
Arabic: mother tongue.
English: Fluent.
Russian: intermediate.