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Rayees PCP

Candidate ID: 337036

Career Summary

Graduate with 5 years experience in IT - Hardware functional area. A confident IT Support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk.

Skill Set

IT Networking, Client support , Technical support

Professional Information

Total Experience : 5

Nationality : India

Qualification Level : Graduate

Job Function : IT - Hardware

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

Mideast Data Systems
November 2014 – Present
Client: ZADCO , Abudhabi (UAE)
Domain: Oil&Gas
? Responsible for supporting around 800 users in one of the sites at all levels as part of IT client support team.
? Administration and troubleshooting of IP PBX/VoIP Server & IP Phones.
? Monitoring and maintaining computer systems and networks includes printers and fax machines
? Managing Video conferencing systems and diagnosing & solving system faults.
? Configuring and installing network switches
? Answering and resolving Helpdesk support tickets.
Al Maria Middle East Technologies, Abudhabi (UAE)
December 2012 – October 2014
Domain: Information technology.
? Doing multifaceted responsibilities to configure, install and administer network infrastructure and telecommunication systems.
? Maintenance of network services, equipment and devices.
? Troubleshoots and resolves customer network problems across a broad range of technologies.
? Generates standard projects documentation including detailed test plan for projects.
Desired IT Services , Cochin (India)
April 2010 – April 2011
Client: Mahindra Powerol
Domain: Energy
? Responsible for supporting company’s SME clients ensuring that all hardware and software installed correctly
? Supporting users and network administrators over the telephone and by email.
? Installing and operating Windows desktop and server operating systems.
? Travelling to client sites to help with installs, deployment and troubleshooting.