Email: nazim1024@gmail.com
Contact No: +91-9920103797
Information technology professional having ITIL V3 2011 Certification and Lean Six Sigma Green belt certified capable of managing technology project from concept to completion with remarkable deadline sensitivity and Strong analytical skills combined with experience of having 7+ years of IT experience focusing on Application and Database Administrator and maintenance.
I am having an experience in the application support and maintenance as follows:
• Expertise in Database Administration on Production Servers with server installation, configuration, performance tuning and maintenance with outstanding troubleshooting capabilities.
• Strong technical expertise to perform all activities associated with daily operational management, support and troubleshooting of critical databases.
• Strong technical background along with the ability to perform business analysis and write effective documentation and specifications.
• Administering SQL Server High Availability and Disaster Recovery strategies.
• Experience in using DMV and dynamic management functions for finding out long running queries.
• Proficiency and expertise in SQL Server Replication, Backup/Recovery, Disaster recovery and planning.
• Having hands on experience in DR processes including Log shipping and Database Mirroring.
• Worked on configuring SQL Server with minimum privileged access.
• Worked on installation and configuration of HA environment using SQL Mirroring and Clustering.
• Troubleshoot performance problems, fine-tuning of databases and index Analysis.
• Worked on SQL Server 2012 migration from SQL Server 2008 / 2005.
• Having Experience on Data center servers and handling 1.4 TB databases.
• Experience in Batch processes, Import, Export, Backup, Database Monitoring tools and Application support.
• Experience in supporting Very Large databases (VLDB) and troubleshooting the problems.
• Strong experience in mentoring team members and writing documentation.
• 24 X 7 Production Database and application on Call Support as well as escalation point for the On Call support team.
• Experience in System Fault Tolerance Design, Business continuity and Disaster recovery planning.
• Proficiency in providing technical expertise through discussion and demonstration.
• ITIL V3 2011 Certified and having experience to ensure governance of the Service Management process, Incident, Problem and Change Release management processes and procedures across a complex infrastructure environment.
• Knowledge on SAN and NAS storage environments.
• Experience in handling incident call via MML or WebEx and providing technical expertise and summarize complex issues into concise business summaries for senior management and enterprise stakeholders.
• Being part of Event Management team working to ensure timely service restoration and problem resolution of complex and high impact incidents and to minimize the adverse impact of incidents and problems.
• Proficiency in producing Dashboard reports for high impact incidents raised, communicating to the stakeholders to keep them informed.
• Participated in the RCA process of the incident team to provide them technical expertise and to prepare business cases for senior management team.
• Being Technical lead and SME of Event Management process ensuring Run the Business (RTB) activities process followed and reported issues addressed in timely manner.
• Working knowledge on Windows servers as well as VM images and configuration.