TENDAYI MNEMO
Unit 10, Jasmine Place, 539 Granite Crescent,
Monavoni 0157, Centurion, Pretoria,
South Africa
Tel: +27 84 535 0736
Email: tendayi.mnemo@businesslogic.co.uk
LinkedIn: https://za.linkedin.com/in/tendayimnemo
SUMMARY
• Qualified Postgraduate with a PMI accredited MSc Degree in Project Management and over 10 years functional and diverse experience in Project Management and PMO environments.
• Dynamic, with clear leadership, cross-functional and cross-cultural project team management skills.
• Profound technical and business requirements gathering, analysis, definition and business case development expertise; sales support; post system implementation support and maintenance.
• Exceptional interpersonal skills with the ability to engage, lead and facilitate group meetings with senior and executive stakeholders (CXO and VP level); manage internal and external stakeholders.
• Good knowledge and understanding of project management best practices; project lifecycle; and proactive in business change management process.
• Distinguished people and team management and communications skills with the ability to engage, lead, mentor, manage and motivate teams of individuals from diverse professional backgrounds and cultures to create a harmonious and cooperative working environment.
CORE COMPETENCIES
• Infrastructure Project Management
• Telecoms Project Management
• Business Requirements Gathering & Analysis
• Project Planning
• Delivery Management
• Project Stakeholder Management
• Project Monitoring
• Leadership Skills
• Change Management
• Team Management Skills
• Analytical Skills
• Conflict Management
• IT Project Management
• SLDC
• Business Case Development
• Project Documentation
• Project Scheduling
• Project Reporting
• Strong Communications Skills
• Interpersonal Skills
• Presentation Skills
• Problem Solving Skills
• Horizontal & Vertical Management
• Sales Process Knowledge
AREAS OF EXPERTISE
PROJECT MANAGEMENT & SERVICE DELIVERY
? Strategically coordinate the day to day management and control of IT and Infrastructure Projects within and to the defined Project Management Methodology and project management best practices. Business Requirements gathering and analysis; definition and documentation. Business case development; Project stakeholder identification and mapping; Project communications planning and execution; Project planning and scheduling; Project monitoring and control; Project risk and issue management; Project reporting; Project documentation management; Project mentoring and coaching; Project procurement and contract milestone management; Project quality planning and management; Project cost and financial management; Project scope control and management; Project time and duration management; Project User Acceptance Testing and sign-off; Project go-live planning and release management; Project resource and team management; Compliance to HSE standards and procedures.
? Manage the administrative and delivery process of customer contracts; ensure project governance; ensure systems conform to functional and budgetary plans; manage priorities and meet tight deadlines; collaborate with Sales, Marketing, Engineering and Contractors in formulating service delivery processes and strategies to deliver customized systems/solutions to meet customer requirements.
? Manage and mitigate risk through strategic delivery models, service delivery performance reviews and evaluation, competence management and adapting and responding to change.
STAKEHOLDER / CUSTOMER RELATIONSHIP MANAGEMENT
• Represent the organisation professionally as an ambassador at all times, ensuring all stakeholders, internal and external, are treated with respect and are valued as customers.
• Develop and maintain sound communication processes; foster effective relationships with customers; maintain effective partnerships across the organization and with diverse external clients and other key stakeholders; provide update on service delivery progress and results; resolve issues/concerns promptly; solicit feedback to gauge and ensure client satisfaction; align to customer service delivery expectations; discuss, negotiate with internal and external suppliers and customers to ensure timeous service delivery.
• Actively seek to work in partnership and understand customer requirements and expectations to help enhance systems and processes to generate more business and promote the work of the organisation’s Technology to the customer.
• Manage, engage and provide high level communications to senior and executive level stakeholders in projects at appropriate times to show the organisation’s commitment to its customers.
RESOURCE AND TEAM MANAGEMENT
• Lead, inspire and motivate the project team of cross-cultural, cross-divisional and cross-functional project teams to achieve the projects objectives, deliver the projects products / deliverables to the quality expectations of the stakeholders within the time; cost and scope constraints of the project.
• Mentor, manage, maintain, determine and assess the needs and capacity of individual staff; leverage individual skills to maximise effectiveness and facilitate working as a team; review dynamics of project teams for continuous staff development and improvement; appropriate and assign service delivery roles. Manage and ensure harmonious inter-divisional service delivery team cooperation and resolve team conflicts to create a harmonious and cooperative working environment.
CHANGE MANAGEMENT
• Follow the Change Management Process; ensure adherence by service delivery teams.
• Create; maintain; monitor; communicate service delivery roadmap changes in agreed format and process for executive communication as required.
• Ensure changes to service delivery scope and execution roadmap is appropriately controlled and communicated to all stakeholders.
GOVERNANCE
• Manage; ensure quality completion and production of service delivery results and outcomes.
• Monitor and assist to ensure projects are on track, within budget and manage risks.
• Manage service delivery implementation; ensure compliance in accordance with organisational strategies, policies, guidelines and concepts.
• Contribute to, create and disseminate a productive work environment for individuals and own organization.
• Promote and share sustainable Project Management best practices & lessons learnt; ensure long term sustainability and increased impact on service delivery.
EMPLOYMENT
BUSINESS LOGIC SYSTEMS Feb 2013 – Current
Customer Program Manager EMEA
• Manage and coordinate the delivery of Customer IT and Infrastructure Program Portfolios through a team of Experts and over 100 Software Engineers and Developers across EMEA. Analyse, Design, develop and implement customer IT service portfolios as strategic assets, and establish and maintain relationships with customers based on understanding their wider business objectives and changing business needs.
• Econet Wireless Group Key Account Program Manager.
HUAWEI TECHNOLOGIES SOUTHERN AFRICA Jun 2011 – Dec 2012
Regional Project Manager ESA
• Manage the end-to-end Network Rollout, implementation and delivery of Huawei infrastructure projects for MNOs in Sub-Saharan Africa. Manage a combination of stakeholders, resources and subcontractors from diverse technical backgrounds and nationalities.
MUDULOR TECHNOLOGIES Jul 2009 – May 2011
Founder/Project Manager
• Manage the end-to-end Network Rollout, implementation and delivery of Econet Wireless FTK 2G/3G mobile RAN Expansion and Transmission Project across Zimbabwe.
BROMAIN EAST AFRICA Ltd Jun 2008 – Jun 2009
Project Consultant
• Project Management Consultancy FTK Network Rollout, implementation and delivery of Vodacom Tanzania and TiGo (MIC) Tanzania 2G/3G GSM mobile network and expansion projects.
NOKIA SIEMENS NETWORKS Dec 2006 – May 2008
Senior Project Manager
• Manage and drive the end-to-end Network Rollout and implementation of Telkom South Africa’s NG-SDH Fibre Optic Transmission project in preparation for the 2010 FIFA World Cup in South Africa.
HYBRID INVESTMENTS 1997 – 2006
Founder/Operations Director
UNITED NATIONS PROTECTION FORCE IN FORMER YUGOSLAVIA 1993 – 1996
Telecommunications Project Engineer
ZIMBABWE POSTS & TELECOMMUNICATIONS CORP. 1982 – 1993
Telecommunications Technician
EDUCATION
UNIVERSITY OF SOUTHERN QUEENSLAND, AUSTRALIA 2007 – 2008
Master of Project Management
• Completed courses in: Management Issues in Telecommunications; Information Systems Project Management; Knowledge Management; Business Systems Planning and Implementation.
Postgraduate Certificate in Management 2006 - 2007
• Completed courses in (PMI/PMBOK): Project Scope, Time & Cost Management; Project Quality, Risk & Procurement Management; Project HR, Communication, & Integration Management; Project Stakeholder Management; Project Management Framework.
APMG INTERNATIONAL 2015
ITIL Foundation v3
ARDEN UNIVERSITY, UNITED KINGDOM
MSc In Information Technology - Current Study
COMPUTER SKILLS
• Microsoft Office Suite,
• Microsoft Project
• Proprietary Project Management Software
SELECTED ACCOMPLISHMENTS
• Played a key role in team sales leading to acquisition of large CRM, CVM, CEM and Campaign and Loyalty Marketing Information Technology contracts with major MNOs such as Cell C, Vodacom and Econet Wireless, contributing an additional $1,000,000 in revenue within one year.
• As Project Manager and key Site Acquisition team leader, secured the acquisition of over 75 Greenfield and rooftop sites for the Huawei / Warid Telecom 3G Network Rollout in Uganda.
• Through adoption of sustainable Service Delivery Processes, Models & Strategies, delivered the Huawei / Warid RAN Network Swap Out of 240 sites in a record 6 months.
• Documented and won recommendation on the Build Spec for the Vodacom Tanzania 9 x BSC special project.
INTERESTS
• Golf, Gym, Music, Culture, Mentoring, Travelling, Technology, Social events, Family.
REFEREES
• Available on request.