POSITION DESIRED:
? Administrative Position
? Secretarial
? Reception
? Call Center Agent\ Customer Service\ Customer Care
? Sales
? HR Admin\ Assistant
CAREER OBJECTIVE:
Obtain a position as required where all of the necessary skills that I acquired would be fully utilized and flourished to give better service for the company, acquire best practices and become one of the company’s assets in providing a meaningful service and working relationship with colleagues.
EDUCATIONAL BACKGROUND:
Tertiary Education:
Batangas State University (BS Information Technology)
Address: Main Campus II, Golden Country, AlangilanBatangas City 2009-2013
Lyceum of The Philippines University (AB Mass Communications)
Address: KumintangIbaba, Batangas City 2008-2009
Secondary Education: Batangas National High School
Address: Rizal Avenue St. cor . D. Silang St., Batangas City 2006-2008
Christ The Lord Institute Foundation Inc.
Address: Alangilan, Batangas City 2004-2006
Primary Education: Batangas City South Elementary High School
P. Canlapan St. cor Noble St., Batangas City
1998-2004
WORK EXPERIENCE\ BACKGROUND:
Rental Sales Agent (FAST Rent A Car) Dec 2014-February 2016
? Answers phone calls regarding inquiries and complains
? Set goals for the month’s target sales
? Delivered and collect cars on time
? Handles irate customers which has existing issues with their rentals and other concerns
? Sort out damage cars which has existing and new found damages, dents or scratches
? Provide daily business Reports
? Answer emails which is of high importance specially for customers and internal emails
? Prepare petty cash reports and daily cash counts every end of the day
? Analyze data received from internal authorities concerning daily business reports and all other reports in which company’s revenue is reported
? Handle and made cold calls for Corporate Clients
? Conduct Customer Service Satisfaction Survey to determine level of satisfaction customers are receiving for services offered by the company
? Files necessary documents needed for other departments
? Kept customer records updated for a hassle free transaction
? Filing of different kind of documents (MRA, RAC, LES) for records purposes
? Responds to other department’s request regarding required documentation and reports
? Assist in the preparation of regularly scheduled reports
? Develop and maintain a filing system
? Order Office Supplies
? Submit and reconcile expense reports
? Provide general support to visitors.
Customer Service Representative\ Tech\ Sales Rep [SITEL] April 2013- Sept 2014
Customer Service Represantative (Financial Acct) [SYKES] Jan.2013-April 2013
? Answer and respond customer inquiries and problems regarding the company’s services.
? Investigate and resolve service issues.
? Work with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal department.
? Keep records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
? Provide customers with technical support using maintenance procedures created with company products.
? Learn about products and services and kept up to date with changes.
? Undergone extensive training for excellent customer service experience.
? Communicate with the clients by phone.
? Learn about products and services and keep up to date with changes.
ACHIEVEMENTS:
? Evaluated changing factors frequently to achieve high customer satisfaction level.
? Analyzed statistics and other data to determine the level of customer service performance achieved by the team.
? Commendations from clients for excellent customer service
? Achieved target set by the company every month
? Good evaluation from the company
KEY SKILLS AND QUALIFICATIONS:
? Fluent in English and Filipino
? Computer Literate
? Knowledge about corporate procedures and customer relation tools
? College Graduate
? MS Office Tools like Word, Excel and PowerPoint, Outlook knowledgeable
Strong Interpersonal Skills| Customer Relations Orientation| Problem Analysis and Problem Solving|
Adaptability| Organizational Skills| Team Oriented| Courteous| Polite| Patient
Multi-tasking Ability| Results Driven| Committed| Smart Worker| Dedicated
PERSONAL INFORMATION:
Gender: Female
Nationality: Filipino
Birth date: April 6, 1992
Birth Place: Batangas City, Philippines
Type of Visa: Cancelled
REFERENCE: Available upon request.