EVERLYN NG’ENDO MUTUKU
P.O. Box 12937-00100 Nairobi
Cell Phone +254724603605/0721299097,
Email: everlyn.ngendo@yahoo.com
PROFESSIONAL SUMMARY
Possesses excellent leadership and communication skills with strong work ethic and drive for successful results. Well-versed in detailing work, team leadership and customer satisfaction. SKILLS
• Leadership/Supervisory experience
• Conflict Management
• Good communication skills
• Stress tolerance
• MS Windows proficient
• Strong client relations
• Ability to work co-operatively and effectively in a team environment
• Respect for confidentiality and privacy of client information and files
WORK HISTORY
POWERWARE SYSTEMS LTD
Operations Manager – October 2018 – Current
• Provide inspired leadership for the organization.
• Make important policy, planning, and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the MD to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support worker communication with the management team.
Tender administrator January 2018 – September 2018
Responsibilities:-
• Preparation of the Technical Submission of the tenders – Online and Physical.
• Following relevant procedures for Tender compilation, authorization and dispatch.
• Responsible for ensuring tenders are submitted consistently ahead of the deadlines
• Managing tenders and offers and monitoring when tenders are published
• Handling agreements, contracts and pricing
• Providing necessary statistics and assisting the Tender committee with the monthly costing meetings and preparation on these meetings.
• Market survey
• Dealing with companies and top management for final process.
• General administrative duties, including filing, binding, printing, etc
Customer Support Manager | January 2014 – January 2018
Responsibilities
• Scheduled appointments with service professionals.
• Capitalized on upsell opportunities with new and potential customers.
• Completed documentation and logs each day and generated weekly reports detailing activities.
• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Facilitated inter-departmental communication to effectively provide customer support.
• Coordinated department schedules to maximize coverage during peak hours.
• Met all customer call guidelines including service levels, handle time and productivity.
DELTA ENERGY SYSTEMS (K) LTD
Technical sales Accounts Manager | 2012 Dec – 2013 Nov
• Selling all the Delta Energy Systems products - Uninterrupted Power Supply (0.6 - 4000KVa), Rectifiers (DC power systems), modular and off Grid Inverters, Stabilizers, Solar Systems, Batteries and Generators.
• Identifying potential sales channels and recommending them to the Supervisor for possible corporation with Delta Energy Systems Ltd
• Establishing new corporate accounts and maintaining a healthy business relationship with the existing ones.
• Carry out market research and use the information obtained to grow sales.
EMEDS KENYA LIMITED
Administrative Secretary | (Kenya) March 2004- Dec 2006 and (Uganda) Nov 2009 – Dec 2012
• Reconciled account balances and financial documentation such as bank statements, cash receipts.
• Receive customers and visitors in-person and via telephone calls.
• Managed electronic records database and handled all file requests.
• Coordinated office inventory by restocking supplies and placing purchase orders.
• Kept reception area clean and neat to give visitors a positive impression of the company.
THE KENYA POWER & LIGHTING CO. LTD
Industrial Training | 2008 Sep – Nov
• Repairing and replacing air break switches
• Supply and replacement of power lines to Customers
• Underground cable maintenance
• Construction and maintenance of overhead cables
EDUCATION
DIPLOMA IN BUSINESS MANAGEMENT
DYNAMIC INSTITUTE OF MANAGEMENT & ACCOUNTANCY COLLEGE
DIPLOMA IN ELECTRICAL AND ELECTRONIC ENGINEERING TECHNOLOGY (Power – Option)
THE KENYA POLYTECHNIC UNIVERSITY COLLEGE 2007 Jan – 2009 Aug
CERTIFICATE IN SINGLE SUBJECTS IN SECRETARIAL STUDIES
- Office Practice I &II - Secretarial Duties II -Commerce I &II - Business English I &II - Typing writing I (30 WPM)
SAVANNAH COMMERCIAL & TECHNICAL TRAINING INS
COMPUTER PACKAGES – MS- Windows, Ms – Word, Ms – Excel, Ms- Access, Power Point
GATEGI GIRLS SECONDARY SCHOOL 1996 – 2000
K.C.S.E Mean Grade C+ (PLUS)
HOBBIES
• Doing Volunteering jobs in hospitals and Children’s home
• Traveling
• Reading
REFEREES:
1. Mr. Oketch Ohola,
Technical Director,
Powerware Systems Limited,
P.O Box 448-00606, Nairobi
Tel: 0720 876 092
2. Jedidah Mbithi
Logistics Manager
Delta Energy Systems K Ltd
P.o Box 40826-00100
Nairobi
Tel: 0721220648
3. Enoch Misumi Chore
Manager Director
Emeds Kenya Ltd
P.O Box 30100, Eldoret.
Tel: 0725612372