Page 1 of 4 Professional Resume of Ms. Mariyam Noor
Mariyam Noor Mohammed
HR Administrator Executive Professional
Mobile: +97150-5678034- E-mail: mariyamnoor1403@gmail.com
Versatile and dynamic professional with more than 19 years of exposure in HR Administrative Executive Support position in bilingual executive level. Possess capability in handling office management, secretarial functions as I can read, speak and write in Arabic, English, Hindi & Urdu fluently, staff supervision and providing customer service. Competencies in providing office support services with high degree of efficiency. Serve as point person for colleagues, management, and clients with flair in establishing rapport with others. Well organized and hardworking team player with excellent communication, interpersonal, coordination, planning, organizing, problem solving, public relations and time management skills. Seeks a challenging HR Administration Executive Secretary / Motor Claim Executive position within any industry where developed skills, education and experience will have a valuable impact.
STRENGTHS
Administrative Support Skills
Business-Self Correspondence
Customer Support-Relations
Arranging Appointments
Office Coordination Skills
Good Telephone Etiquette
Preparing Meeting Minutes
Time Management
Maintenance of Confidential Files
Staff Supervision & Friendly
Adept in Computer Applications
Translating Arabic to English
EXPERIENCE SNAPSHOT
Al Muqarram Auto Parts (A-MAP) Trdg L.L.C - Domestic Sales Coordinator
Nov.2012 – Till Dated
Motor Claim Executive - AXA Gulf Insurance Gulf, Dubai, UAE
Dec 2006 –Apr 2011
HR Secretary / HR Administrator Executive r-Al Yousuf Motors, Dubai, UAE
Jan 1991 – Nov 2006
Telephone Operator /Executive Secretary - Gulf Eternit LLC, Dubai, UAE
Jun 1989 – Dec 1999
AREA OF EXPERTISE
? Manage and oversee the entire departmental administrative operations of the organization.
? Attend to general inquiries and provide information on company products or services.
? Preserve proper records of incoming and outgoing correspondence, file documents and letters
Systematically, and keep all assigned files up-to-date. Maintain their confidentiality.
? Help in continually reviewing and setting up improvements to current procedures.
? Follow up Senior Manager’s diary; schedule appointments; attend and record minutes of the meeting; organize details of travel arrangements, itineraries and accommodations.
? Communicate with internal departments as well as all third parties to exchange information, coordinate activities, and promptly resolve issues and concern.
? Handle complete facilities set up and upkeep; ensure enough quantity of supplies to support operations.
? Also perform filing, e-mailing, faxing and self-correspondence.
Page 2 of 4 Professional Resume of Ms. Mariyam Noor
PROVEN JOB ROLE
Domestic Sales Coordinator - Al Muqarram Auto Parts (A-MAP) Trdg L.L.C
? Support the Sales team in ensuring sales orders are completed and customer expectations are met in line with Corporate guidelines
? Provide the sales team with administrative support including scheduling meetings with potential and existing customers
? Attend and log all incoming phone calls in order to take messages and respond appropriately to general enquiries
? Assist sales team in preparing and sending price quotations and correspondence to customers
? Complete documentation requirements for processing sales orders such as raising invoices, filling in forms and updating the system
? Obtain customer information required to support requests for credit facilities or adjustments
? Liaise with internal departments to follow up on approvals and delivery of all sales orders
? Tack, monitor and maintain all incoming sales orders and regularly check progress of existing / pending orders
? Send and collect sales documents and log actions for necessary follow up
? Collate and provide data and reports to help the Sales team keep track of sales targets
? Manage and maintain all official sales documentation in a robust filing mechanism
? Provide a full range of administrative support to the Domestic Sales Manager
Motor Claim Executive - AXA Gulf Insurance Gulf
? Administered the overall performance of staff, recorded claims for home & travels, managed approval negotiation; handled issuance of LPO and garage approval.
? Interpreted police reports and court cases from Arabic to English as well as English to Arabic to Arab customers and staffs.
? Assisted customers’ needs, attended customer calls and informed on any approval delay or product repair.
? Tracked received emails/faxes from clients including sending of mails to customer’s home and travels.
? Maintained notification tracking and sent notification to other insurance companies.
Executive Secretary / HR Administrator Executive, Al Yousuf Motors, L.L.C.
? Answered incoming/outgoing calls and fax documents, opened and replied e-mails.
? Handled visa, passport renewals, computation of leave & balanced leave calculation, issuance of warnings, organization of termination letters, and preparation of new staff offer letters; reservation of air tickets for all the staffs.
? Organized travel details and tracked out of the country meetings of the manager.
? Maintaining the calendar of CEO • Coordinating during the meetings, business trips. • Preparation of monthly, weekly and daily reports • Capturing minutes of the meeting. • Working closely with all departments of the company. • Supervise the entire life cycle of recruitment's like identifying manpower specifications, sourcing, selection process, conduct of examinations and interviews. • Plan human resource requirements in coordination with various functional and operation heads. • Preparation of letters, emails, handling the business communications, faxes. • Preparation of HR budget year wise. • Co ordination with PRO for various immigration related processing. • Managing and going along with the company policies & procedures. • Maintaining the ethics and code of conduct for the company. • Visitor Management
Page 3 of 4 Professional Resume of Ms. Mariyam Noor
Cont. Executive Secretary / HR Administrator Executive, Al Yousuf Motors, L.L.C
• Managing the employee files, leave records. • Insurance and employee benefits. • Visa processing, labor card, ID cards for the employees. • Travel Management. • Accomplish various compensation policies, increment, incentives and benefits including payment packages for newly hired employees. Organize and evaluate job analysis, job descriptions and human constraints. • Formulate and carry out employee policies and procedures as stated in the legal requirements as well as accomplish statutory responsibility of various social laws. • Manage employee welfare through get together, team building, recreational activities to improve productivity output and motivation levels. Maintain all employees’ service records from joining to leaving formalities. • Accomplish various compensation policies, increment, incentives and benefits including payment packages for newly hired employees. • Payroll and pay slips for the employees. • Working on employee benefits and compensation. • Framing new policies and amend the old as per the market / employee and company benefit.
Telephone Operator /Executive Secretary - Gulf Eternet LLC
? Attended incoming/outgoing calls as well as faxed documents.
? Answered emails, handled staff’s visa and passport renewals, leaves & balance leaves calculation, organized termination and offer letters.
? Managed staff’s air ticket reservation, arranged managers’ travel information and out of the country meetings including family travel/entertainment schedule of family & company guests.
? Main
? tained Director’s and Chairman’s daily routine documents.
? Updated the systems regularly and issued cheque payments to clients.
? Handled visa, passport renewals, computation of leave & balanced leave calculation, issuance of warnings, organization of termination letters, and preparation of new staff offer letters; reservation of air tickets for all the staffs.
? Organized travel details and tracked out of the country meetings of the manager.
EDUCATION – COURSES
Completed High School Certificate in Arabic – in UAE, Dubai
Effective Time Management, Matrix Training Solution
Customer Service Excellent & Professional Telephone Skills, Matrix Training Solution
Microsoft Word 2000 Intermediate Course, Executrain
Internet & E-mail Courses, New Horizons Computer Institute
Excel XP, Word XP & Windows 2000 Courses, New Horizons Computer Institute
Office Management Course, Brian Power Institute
Windows 3.1 & Word Courses, Development Institute for Computer
Apple Mackintosh Course, Al Nasher Al Maktabi, Development Institute for Computer
Secretarial Course, Privet Scientific Institute
Page 4 of 4 Professional Resume of Ms. Mariyam Noor
IT SKILLS
Proficient in MS Office Suite (Word, Excel), Internet & E-mail applications
PERSONAL DETAILS
Nationality : Indian
Date of Birth : 14th March 1970
Marital Status : Married
Visa Status : Transferable Visa
Driving License : UAE Valid 2020
Languages : English, Arabic, Hindi & Urdu (Fluently)
REFERENCES
1. Ms. Petula Palmer, Motor Claim Executive, Axa Insurance, Dubai, UAE, petula.palmer@axa-gulf.com
2. Mr. Deepak Kumar, Manager, Axa Insurance, Dubai, UAE, deepak.kumar@axa-gulf.com
3. Mr. Ibrahim Noor, Front Manager , Al Terhal Furnished Apartments, Dubai, UAE, bukhalil@gmail.com
4. Iqbal Bashir, Marketing Executive, A-Map Auto Parts, Dubai, UAE, mohd.iqbal71@yahoo.com