One of my core passion and strength area is to provide an exceptional "Consulting & Advisory services” to Board members, CFO and Senior Executive Leadership team. I am open for challenging strategic role like CIO, CTO, IT Director or Program Manager.
A Passionate Digirati (Digital Transformative Leadership) | Proficient Strategist with Business Acumen | Certified Life Coach | Certified Executive Leadership Coach | Hyper Automation Specialist, I believe I could add immense value to the organization with my skills, egoless attitude, passion and 26 years of valuable experience in the IT Leadership domains (Shown Below).
I possess strong functional and technical background in Digital Transformation Strategy, Customer Experience Journey and optimizing business processes & value framework using disruptive technologies like Blockchain, AI/ML, RPA, Big Data, and Hyper Automations etc.
STRATEGIC DOMAINS:
-----------------
1) IT Strategy & Governance
2) Digital Transformation - Strategic Planning & Implementation
3) IT Restructuring, Centralization & Consolidation
4) Hyper Automation & Business Process Re-engineering
5) BCM: BIA, DR, BCP, Emergency Response, Crisis management etc.
6) Smart City, Big Data, IoT & IT infrastructure Management
7) IT Governance, Data Governance
8) IT Budget, Financials & Taxes
9) Information Security Management
10) Digital Marketing & Omni channel
11) IT Project, Program Management
12) Excellence & Quality Management
13) IT Compliance, Audit, Assessment
14) Certified Associate Leadership & Executive Coach (NLP)
15) Certified Organizational Development Coach & Life Coach
16) Standards/ Governance & Quality Framework (COBIT, ITIL, EFQM, ITSM, BS 7799)
17) Disruptive Technologies – Blockchain, RPA, AI/ML, Intelligent BPM etc.
TECHNIAL & OPERATIONS:
----------------------
1) Business Technology Management
2) IT Infrastructure & Operations
3) Enterprise System Implementation (ERPs, CRM, BIA, DMS, ECM, Data warehouse etc.)
4) Security Operations (Network, Wireless, End Point, Cloud, Perimeters, SOC, UTM etc.)
5) Change Management & Service Level Management
6) Data Centre Management
7) Process Optimization & Automation using BPR and BPM
8) Virtualization, Cloud computing, Cloud Architecture.
9) IT Outsourcing, Managed Service
A Skilled strategist who transforms strategic plans into workable and customer-driven technological solutions with sound approach of IT-Business Alignment practices that improves productivity, efficiency to achieve greater investment results to the stakeholders.
Strong believer on the importance of customer satisfaction, customer delight and loyalty on measuring success.
Record of success using emerging and proven technologies, IT & security guidelines and best practices to address complex business problems and add value to business.
An ambassador of change with the distinction in successfully re-structuring business process, implementing business solutions in organizations within preset budgets and deadlines.
Insightful knowledge of business process analysis and design re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality.
Popularly known as a “People’s Man” for inculcating culture of Passion, Loyalty, Fair practices, team-work and team-spirit among the IT team members to improve customer-centric thinking and generate innovative Business-oriented ideas.
*******************************************
COMPANY: Al Fahim Group (Large Family Conglomerate)
Position: Head of IT /Group IT Director
Business Sector/ Portfolio: Automotive, Real Estate, Industrial (Oil & Gas), Hospitality and Travel Sectors
Al Fahim Group is one of the UAE’s most successful family businesses. Based in Abu Dhabi, the Group has played an intrinsic role in the development of the country’s progressive economy, and continues to harness its assets to deliver on a clearly defined mission: To remain a leading sustainable group of companies providing prosperity for future generations across multiple industries.
Through its portfolio of companies across the Automotive, Real Estate, Energy, Hospitality, Oil & Gas and Travel sectors, the Group is a key contributor to Abu Dhabi’s Economic Vision 2030 leading to a more sustainable and diversified economy.
Significant Highlights & Achievements:
? A “Digital Transformation Strategy (5-Year Plan)” was formulated & successfully executed with agile project methodology, effective business collaboration and clear action plan to enable business to achieve better results during challenging economic condition.
? Executed more than 30 IT projects in less than 24 months with an agile project methodology focusing on creating values and improving efficiency & productivity in business operations. Executed several cost optimization initiatives saving millions of dirhams.
? Executed Several Complex automation projects using state-of-the-art technologies: (Few Examples shown below)
o RPA based process Automation: More than 15 key processes were automated using UI Path RPA in the area of CRM, After Sales, Finance, Treasury, Eg: Service booking appointment, Customer enquiry, Customer update, MT940 bank statement , LIBOR, EIBOR automation, Generation of Monthly statement for credit customers, Intercompany transactions,
o Block-chain based Loyalty Program to enhance customer experience. Digital tokens transfer to customer wallet as part of reward program. Critical business rules setup for token earning and redemption to manage group companies’ customer
o Complex AI Based Bank Reconciliation Process: AI & Python based smart bank reconciliation application was built that reconcile MT 940 bank statements data (20 banks, 250+ Accounts) with GL transactions from 6 ERP systems. The data reconcile based on matched & unmatched business rules automatically. H2H setup was done with FAB, Mashreq, DIB banks.
o BPM Solution (Low code- AQ): Highly complex processes were automated. A new product was designed and developed Eg: Credit facility & credit score process automation, Legal process automation (Contract Review, Legal opinion, Power of attorney, and Litigation processes). Supplier Portal with tendering, RFP, RFQ, HR process for onboarding & off boarding etc.
? Created a culture of “Data Driven Decision Process” in the organization through “Data preparations & Transformation Journey” which is key to get accurate result, business insight, predictions and stakeholders trust on information and reports. Some key pre-requisites are “Data classification, SSOT Information Architecture, Data cleansing & Normalization, Change management & Automation plan, Training , Validation and Exception reporting” with support of technology solution like Data warehouse, BIA tools
? Executed “IT Business Partner Model” program to build more customer centric services.
? Implemented “Green Computing or Green IT” to reduce carbon foot-print & environmental impact to support group’s CSR initiative.
? Few Projects in UAT: Conversational Chatbot, WMS Solution, Digital Signature with UAE Pass, Loyalty Program (Phase-2) etc.
***********************************************
COMPANY: Dubai South (Dubai Govt. Project)
Position: IT Director
Business Portfolio: Massive Real Estate (Smart City concept), Aviation, Free Zone, Logistics Hub, Expo-2020
Dubai South is one of the strategic initiatives of the Government of Dubai, and strongly positions the emirate as a leading international Trade Centre as well as a global fast-cycle logistics hub.
Identified as the emirate's flagship urban project: Dubai South – "The City of You" – is an emerging 145 sq. km. master-planned city based on happiness of the individual; is the home of the world's largest airport – the Al Makhtoum International Airport – and of landmark events such as World Expo 2020 and the Dubai Air show. It also has massive projects in Real Estate, Free zone, Logistic Hub etc.
Significant Highlights & Achievements:
? Actively participated in formulating Smart City Roadmap to build “The Smart Centre of Tomorrow- Dubai South” with the key stakeholders. Conducted benchmarking practices, maturity assessment to build the operating model & blue print.
? Automated more than 20 processes during the launch of new residential projects & Free zone system using Salesforce, MRO system for VIP aircraft maintenance, IoT automation using Tridium’s Niagara Framework, EAM/CAFM & Project Management using Primavera.
? Identified key gaps, limitation and risks to build a Strong Framework of IT Governance
? Lead the Business Transformation practice for the organization using “Digital Business Model” by effectively implementing smart IT services using IT & OT Alignment, mobility, Website using Sitecore, paperless process automation
? Identified key gaps, limitation and risks to build a Strong Framework of IT Governance
? Benchmarked & evaluated IT resource investment, utilized and allocated practices, ensuring alignment with the organization's strategies & objectives.
? Planned specific Audits programs to ensure that IT & business systems were protected and controlled
? Improved Service continuity and achieved cost effective & efficient operations by revamping IT processes in alignment with ITIL.
? Worked closely with C level management in IT restructuring & Shared Service consolidation operating model
? Formulated short-term and long-term plan to shift IT role from “Technology Support & Service Management (TSM)” to “Strategic Business Partner (SBP)” with focus on creating values, innovation and customer centricity
? Formulate several new initiatives to improve Customer Centricity and IT-Business Alignment: "Service @ Your Desk”, "IT Marketing Campaigns", “Breakfast Meet with IT”, “Walkthrough in IT corridor”, End user IT entitlement Authority Matrix", Budget reporting/utilization process, IT Service Catalog and other policies
***********************************************************
COMPANY: Al Fahim Group (Large Family Conglomerate)
Position: Group IT Manager (3 Yrs), Infrastructure & Data Resource Manager (6 Yrs.), DBA & Sr. App Admin (3 Yrs)
Business Sector/ Portfolio: Automotive, Real Estate, Industrial (Oil & Gas), Hospitality and Travel Sectors
Significant Highlights & Achievements:
? Formulated and efficiently executed IT Strategy, Business Plan, IT Asset Management Strategy, Decision Package, Enterprise Mobility Strategy, Unified Threat Management Strategy, IT-Risk Management Strategy, IT Sourcing & Procurement Strategy and prepared IT Budget and significantly undertook review Process.
? Formulated robust infrastructure plan to upgrade & enhance Group IT infrastructure (Data Centre, Hardware, Network, Systems, and Security & Services) in-line with corporate strategy to meet growing business demand & challenges.
? Set-up Service-level management practices (SLA & OLA) to ensure IT Service delivery expectations for internal & external service providers is defined and managed efficiently.
? Headed operations management practices to ensure that IT support functions effectively meet business needs in alignment with ITIL
? Planned specific audits programs to ensure that IT & business systems were protected and controlled.
? Proactively organized internal IS audit and undertook risk assessment for IT assets & information systems.
? Successfully established an Information Security Program with a corporate security policy based on BS7799.
? Notably led development of the Program Key Performance Indicators (KPIs) using Balanced Scorecard Methodology for IT Team.
? Documented, benchmarked & streamlined all the processes in IT department by adopting industry best practices and standards.
? Formulated Data Governance Strategy to define Data Accountability, Ownership, Classification and Processes to ensure accuracy, accessibility, consistency, completeness and integrity of corporate data.
? Implemented ERP, DMS, CRM for 6 automotive companies, Enterprise Backup and Storage Solution, Enterprise Security projects to safeguard the confidentiality, integrity and availability of IT information assets (Data, systems, processes etc.).
? Planned & Setup one of the largest IT Infrastructure for the largest Mercedes Benz Sales & Service Centre globally and the new head office complex for Alfahim.
? Design and Implement LAN and WAN networking using MPLS and ADSL networks based on business requirement across the branches and Main office to improve productivity, service availability, security and reduced network cost by 45%
? Designed and Deployed Blade and Virtualization technology using IBM Blade Centre and VMware. More than 90% of the applications were migrated to Virtual Server farm. Centralized SAN storage was implemented based on Data Management Strategy.
? Designed and Implemented Passive & Active Networks, Wireless, Data Network & Security and low current systems (CCTV, Access Controls, Time & Attendance, Gate Barriers, Digital Signage, Video walls, 3D Simulators etc.)
? Actively participated in the execution of IT Governance using the COBIT and balanced scorecards for IT process improvement.
? Actively took part in the formation of a Strategy Office for driving Operational Excellence and Quality Management as per the guidelines provided by the company. I was also a member of “Corporate Excellence” Steering committee.
? Notably rewarded with Sheikh Khalifa Excellence Award Assessor (EFQM- European Foundation Quality Model)