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Mohammed Faisal

Candidate ID: 581872

Career Summary

A Highly professional IT executive with over 21 years’ experience; an “out of the box” thinker with effective communication, change management, strategic and result orientation competencies. Adept at successful incorporation of information technology into controlled and secure business processes and

Skill Set

IT Strategy & Governance, IT Infrastructure & Operations,IS Risk Assessment & Management, DR & BCP Management

Professional Information

Total Experience : 21

Nationality : India

Qualification Level : Graduate

Job Function : Other

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

? IT Leadership position with over 21 years of valuable experience responsible for establishing and maintaining alignment between IT and business; ensuring sound IT investment and timely results by strategically directing technology driven governance initiatives in an organization
? Strong believer on the importance of customer satisfaction, customer delight and loyalty on measuring success.
? Record of success using emerging and proven technologies, IT & security guidelines and best practices to address complex business problems and add value to business
? Skilled strategist who transforms strategic plans into workable and customer-driven technological solutions as a core IT-Business Alignment practices that improves productivity and efficiency to achieve greater investment results to the stakeholders.
? An ambassador of change with the distinction in successfully re-structuring business process, implementing business solutions in organizations within preset budgets and deadlines.
? Insightful knowledge of business process analysis and design re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality.
? Demonstrated prowess in delivering effective IT services with key focus on delivering business value through Service Delivery Innovation.
? Popularly known as a “People’s Man” for inculcating culture of Passion, Loyalty, Fair practices, team-work and team-spirit among the IT team members to improve customer-centric thinking and generate innovative Business-oriented ideas
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? Formulated “Digital Transformation Strategy” with clear roadmap, benchmarking and action plan to enable business to achieve better business results during challenging economic conditions.
? short-term and long-term plan to shift IT role from “Technology Support & Service Management (TSM)” to “Strategic Business Partner (SBP)” with focus on creating values, innovation and customer centricity
? Initiated Strategic projects & initiatives like BPD “Business Process Digitalization”, Self BIA (Business Intelligence & Analytics”, Smart process & efficiency model using RPA and Robotics etc.
? Managed data and technology programs to develop Information as an organizational asset and support data-driven decision-making and strategies.
? Developed IT Functional plan and program/initiatives to maximize IT Value creation (Business Value Enhancement through IT Transformation Maturity) focusing on IT Agility, Innovation for customer delight & sustaining competitive edge
? Executed more than 30 IT projects in less than 18 months with an agile project methodology focusing on creating values and improving efficiency & productivity in business operations. Revisit budget and asset utilization & executed several cost optimization initiatives saving millions of dirhams for the group.
? Executed “IT Business Partner Model” program to build more customer centric services and
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? Actively participated in formulating Smart City roadmap to build “The Smart Centre of Tomorrow- Dubai South” with the key stakeholders. Conducted benchmarking practices, maturity assessment to build the operating model & blue print.
? Lead the Business Transformation practice for the organization using “Digital Business Model” by effectively implementing smart IT services using IT & OT Alignment, mobility, and paperless process automation.
? Managed data and technology programs to develop data as an organizational asset and support data-driven decision-making and strategies.
? Developed IT Strategy and program to maximize IT Value creation (Business Value Enhancement through IT Transformation Maturity) focusing on IT Agility, Innovation for customer delight & sustaining competitive edge
? Identified key gaps, limitation and risks to build a strong framework of IT Governance
? Benchmarked & evaluated IT resource investment, utilized and allocated practices, ensuring alignment with the organization's strategies & objectives.
? Formulate several new initiatives to improve Customer Centricity and IT-Business Alignment: "Service @ Your Desk”, "IT Marketing Campaigns", “Breakfast Meet with IT”, “Walkthrough in IT corridor”, End user IT entitlement Authority Matrix", Budget reporting/utilization process, IT Service Catalog and other policies
? Planned specific audits programs to ensure that IT & business systems were protected and controlled
? Worked on enhancing continuity of service and achieved cost effective & efficient operations by revamping IT processes in alignment with ITIL.