MOHAMMED ALI SATTAR
HUMAN RESOURCE MANAGEMENT PROFESSIONAL
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? mohammed.alisattar@outlook.com | ? +97152-2850169
Website: https://mohammedalisattar.wixsite.com/hrworld
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CAREER SUMMARY
? 15 years of rich & valuable experience in imparting training, implementing learning events, monitoring the team performance, managing employee hiring & on-boarding, performance management processes, MOH & DHA license processing and HR operations with key focus on top line profitability while ensuring optimal utilization of resources in the services industry.
? Diversified background in Operations & Learning management, distinguished for an entrepreneurial mindset, creative problem solving, cross-functional teams and a bottom-line orientation.
? Expert in recruiting Healthcare professional with personal data base of profiles of all designations.
? Comprehensive experience in managing the overall operations with key focus on streamlining the working SLA’s & SOP’s for enhanced operational effectiveness.
? Proficiency in monitoring various operations and maintaining long-term client relationships through the provision of high quality service.
? Expertise in identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.
? Excellent in decision making & can lead a diverse team of professionals to meet organizational objectives in a fast paced and high pressure environment.
? Conversant with SharePoint 2007/2010/2013, SAP Learning Solutions, MS Office, Oracle Fusion, HIMS, LMS-Saba & all Windows Operating Systems
? Highly innovative & reliable with effective listening, communication, presentation, interpersonal, leadership, planning & problem solving skills besides having high team spirit
AREAS OF EXPERTISE
î Training & Learning Development
î UAE Labor law
î MOH & DHA License Processing
î JCI Accreditation
î Reporting & Analytics
î People Management
î Strategic Budget Planning
î Employee Engagement & Relations
î Resource Management
î HR Policies & Program Development
î Grievance Resolution Documentation
î Recruitment
î Budget Planning
î Performance Metrics
PROFESSIONAL TRAININGS
î Lean Six Sigma Yellow Belt Training
î Facilitating Difficult Situation
î Effective Client Management
î Influencing & Motivating Others
WORK EXPERIENCE
2009 2014 2014
2018 2020
Senior HR Officer | International Modern Hospital | Feb’20 – Till Date
Key Deliverables:
î Provided recruitment related strategies and plans including innovative search techniques.
î Given Leadership focus on cost effective way of hiring through innovation and close monitoring of budgets.
î Build external networks and relationships with recruiters which will help in getting the right candidates.
î Developed robust mechanisms and processes to manage Employee concerns and grievances.
î Developed system and processes for effective implementation of internal training programs in accordance with the development needs identified in Performance Management/Talent Management processes.
î Developed process work flows, organization chart with individual departmental charts.
î Developed salaries scales, grades and implemented salary standardization across all Administration and Nursing division as a part of employee retention program.
î Monitoring and collaborating with the all department HOD’s for checking the manpower required for the smooth operations of the business and submit manpower forecast for the financial year.
î Developed strong database for physicians and maintaining connections with physicians available local and overseas.
î On-boarding new employees and training them on organization values and introducing them to the concerned officers/managers.
î Analysis of the privileges for the medical staff and complete DHA License renewals.
î End to End operations activities, renewals ( Visa, UAEID, Labor Card /Contract, Insurance )
î Pre-auditing of payroll data for zero error.
î Coordinate with the PRO for renewals and new employees joining formalities.
Accomplishments:
î Recruited and onboard 207 staff (Doctor – 35, Nurse – 90, Allied Health – 22, Administration – 60) from different countries with in tight business deadlines during the pandemic.
î Reduction of recruitment cost to a remarkable level.
î Highly acknowledged by the management for managing renewals, DHA licencing, new visa processing with 100 % quality and timelines.
î Handled the DHA & labor inspections independently.
î Active participant for organization events and cultural programs.
î Introduced process development plans and tracker for effective operations.
î Highly acknowledged by management for suggesting the communication and management approval matrix for transparent transactions with in the HR.
HR Officer | Thumbay Hospital Ajman | Feb’18 – Feb’20
Key Deliverables:
î Monitoring and collaborating with the recruitment team for checking the manpower required for the smooth operations of the business.
î Ensure compliance to JCI – SQE requirement.
î Experience in the Joint Commission International Accreditation (JCI) - Quality Audit in maintaining personnel files as per the Staff Qualifications & Education (SQEs) chapters of the audit.
î Preparing, transmitting and monitoring all needed formalities for new employees as well as renewal.
î On-boarding new employees and training them on organization values and introducing them to the concerned officers/managers.
î Controlled training expenditures within assigned budgets.
î Assisted in recruitment, orientation, performance evaluation and talent review activities.
î Analysis of the privileges for the medical staff and complete MOH & DHA License Licence renewals..
î End to End operations activities, renewals ( Visa, UAEID, Labour Card /Contract, Insurance )
î Coordinate with the PRO for renewals and new employees joining formalities.
î Collect data and analyze the impact of long-term and specific learning programs
Accomplishments:
î Highly acknowledged by the group for managing end to end employee life cycle of 300 employees with 100 % quality and timelines.
î Maintained 100 % compliance on health and safety including vaccination, immunization and workplace violence prevention program by effective training events planning.
î Delivered various live instructor led training to Staff.
î Handled competency mapping project and submitted report to management that helped the management take decisions on recession planning.
î Received passion for employees award.
î Handled the JCI Mock audits single handed.
î Active participant for organization events and cultural programs.
î Introduced process development plans and tracker for effective operations.
î Highly acknowledged by organization for carrying out employee happiness surveys with proper evaluations mechanism.
HR Manager | Priyadarshini Advertising Pvt Ltd, Hyderabad | Oct’14 – Dec’16
Key Deliverables:
î Interfacing with management and heads of department for implementing HR policies & procedures in line with core organizational objectives.
î Managing the recruitment life cycle for sourcing the best talent from diverse sources after identification of manpower requirements for new / existing departments.
î Executing the entire gamut of task in recruitment encompassing sourcing, screening, selection and appointment etc.
î Carrying out induction / orientation program to the new recruits.
î Updating all new staff details in Database.
î Develop & maintain all the MIS and other operation reports which involves processing daily attendance, updating leave records, permission slips etc.
î Worked with Compensation and Benefits Policy, under the Employee Life Cycle Events, in updating the compensations like Promotion amount of the employees. Support the annual compensation planning and revision exercise.
î Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Accomplishments:
î Reduced employee attrition rate through implementation of new incentive program and bonus structure.
î Streamlined the interview process and reduced the time spent on completing the interview cycle.
î Automated the payroll system with in a 1 month of joining and gave tax benefits to employees. Highly acknowledged by employees.
î Acknowledged by management for error free execution of payroll consistently.
î Introduced employee leave tracking mechanism.
î Designed & structured levels & roll out the hierarchy charts and organization structure to all the employees.
î Introduced digitization of all employee verification documents to remove paper storage files and for an easy access to the leadership at any time.
î Created a toolkit that defined the roles, responsibilities and duties of employees.
î Designed a leader’s development tracker to assess the skills, performance and behaviors of leaders for succession planning
î Launched an Innovative Walking for Wellness Program
î Initiated exuberant creative ways to motivate employees by introducing client relations service awards, Employee Appreciation, Acts of Kindness, etc.
î Created Monthly Newsletters and arranged monthly employee events.
Senior Analyst/Team Lead | Deloitte Touche Tohmatsu, Hyderabad | Apr’09 – Sep’14
Key Deliverables:
î Directed activities of 10 training professionals in design, implementation & evaluations of the training programs
î Monitored the performance of the team by giving feedbacks, setting goals and conducting meetings
î Successfully boarded new hire employees to the operations and forwarded their feedback to respective managers
î Coached learning professionals on various training programs to create a culture of strong team with recognition
î Liaised with the clients to make sure the services were delivered with at most quality
î Forecasted the learning events for the upcoming quarters
Accomplishments:
î Highly recognized by the management for giving the idea for having monthly stack ranking on every process, the firm had successfully adopted the monthly ranking idea
î Was named as the process SPOC for all the leadership training events
î Got Applause Award (nominated anonymously by the leadership) for consecutively 3 years (Deloitte)
Process Developer | GE Money Service, Hyderabad | Oct’04 – Mar’09
Key Deliverables:
î Trained new hires on sales techniques and management
î Reviewed sales made by each member & took corrective actions to ensure smooth management of the team on a daily basis
î Monitored non exempts meeting the VOC, AHT, Sales, Quality & amp; scheduled adherence target, liaised with other departments to resolve escalated customer issues
î Demonstrated abilities in optimizing the Average Handle Time (AHT)
î Mentored teams to achieve target of achieving 100 % VOC Scores
î Made conference calls with clients & amp; management team in the US to make sure 100 percent customer satisfaction was achieved
Accomplishments:
î Received highest client appreciations
î Successfully resolved more than 98% of escalated complaints within the TAT of two days
î Successfully trained 200 employees on the sales techniques and management
î Mentored the team which achieved 100% VOC scores for the month of Jan’07 (End customer Voice feedback
î Received “Best Associate” award in Jan’07 & May’07 and in May, June & Jul’08
EDUCATIONAL CREDENTIALS
î PG Diploma Acharya Nagarjuna University | 2009
î B. Com (Commerce) Osmania University | 2008
î Information Technology GNIIT | 2007
î Developement in Information NIIT | 2005
Technology
PERSONAL DETAILS
î Date of Birth: 25th May, 1986
î Linguistic Proficiency: English, Hindi, Urdu, Telugu and Gujarati
î References: Will furnish upon request
(Mohammed Ali Sattar)