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mohammed ali sattar Candidate Id: 623561

Personal Information
Email id: XXXXXXXXXXXXXXX
Phone No: XXXXXXXXXX
Location: India

Professional Information
Career Summary
Post Graduate with 12 years experience in HR / Training functional area
 
Skill set
Recruitments, Payroll, Compensation & benefits, employee grievance, learning & development, reporting & analysis
 
Total Experience 12
Nationality India
Qualification Level Post Graduate
Job Function HR / Industrial Relations / Training
Work Location Preference Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE
 
Text Resume



MOHAMMED ALI SATTAR Mobile: +91 8501919473 E-Mail: mohammedalisattar@hotmail.com


Aspiring for a role of Assistant Manager & above assignments to continue the professionalism, leverage my knowledge & expertise and deliver the best in class results
________________________________________

CAREER SUMMARY
12 years of rich & valuable experience in Compensation & Benefits, Recruitment, Performance Management, People Management, Learning, Training & Development, Client Relationship Management, Team Leadership, customer Service Business Operations, with key focus on top line profitability while ensuring optimal utilization of resources in the services industry.
Profoundly gifted Compensation and Benefits professional with huge background in planning, directing, and coordinating compensation and benefits activities and staff of an organization.
Proficiency in monitoring various operations and maintaining long-term client relationships through the provision of high quality service.
Expertise in identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.
Expertise in updating the compensations like Merit, AIP, Promotion and Market amount of the employees under different FSS, specifically Tax function.
Excellent quantitative skills to handle large sets of data - able to process, analyze and report data to the top level management.
An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

WORK EXPERIENCE

HR Manager | Priyadarshini Pvt Ltd, Hyderabad | Oct’14 – Dec’16
Reporting to the Managing Director of the company.
Handled the end to end HR process of 60 employees in Hyd/Pune/Banglore.
Advise managers on organizational policy matters and recommend needed changes.
Create description for new positions and develop compensation structure.
Classified positions into ranks to codify salaries.
Developed promotion and bonus structure.
End to End execution of Payroll system.
Administer, direct, and review employee benefit programs, including the integration of benefit programs
Analyze compensation policies, government regulations, and prevailing pay rates to develop competitive compensation plan.
Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
Advising management on the administration of human resources policies and procedures
Developing methods for compiling and analyzing data for reports.
Conducting audits of HR activities to ensure compliance.
Presenting training sessions related to specific HR programs, Client Interaction Strategies and Personality Development.
Maintaining and revising the company’s handbook on policies and procedures
Overseeing recruitment efforts for all personnel, including writing and placing job ads with correct job descriptions.
Conducting new employee orientations and employee relations counseling.
Maintaining company directory and other organizational charts
Defining sourcing strategies as to know where the candidates will come from to fill specific roles
Tracking and using key metrics to drive continuous improvements regarding recruitment decisions and the quality of hires
Centralized training and development budget to reduce costs while making the process more aligned to core strategy and values.
Worked closely with management to determine staffing requirements, identified and recommended potential candidates.
Scheduled and administered pre-hire training classes for potential candidates
Advised management on complex employment law issues to resolve issue consistently and fairly.
Coached employees on supervisory skills to increase communications, clarify expectations and improve performance.
Counseled employees on performance to improve quality of service and efficiency.
Collaborated with Managers to review vacant positions, reallocate staff duties, and streamline procedures.
Recruited for all staff positions.
Develop methods to improve employment policies, processes, and practices, and recommend changes to management.
Direct preparation and distribution of written and verbal information to inform employees of benefits, compensation, and personnel policies.
Conduct orientations to foster positive attitude towards organizational changes.
Understanding department requirements and deciding on the recruitment strategy.
Sourcing CVs from various channels such as referencing, company’s own database, Job Portals i.e. Monster, Naukri, and networking tools such as LinkedIn.
Conducting Drives, Walk-ins and personal interviews.
Arranging for technical panels and coordinating at all levels of Interviews.
Conducting HR interviews to check the candidate’s suitability for the requirement.
Providing timely feedback to the managers on their requirements and to the candidates on their interview.
Conducting induction for new joiners to create awareness of the function.
Hiring resources within the stipulated average salary of LOB (Line of Business).
Documentation of reports with regards to PF, ESIC, etc.
Organizing employee engagement programs, employee safety, welfare, wellness and health programs.
Handling the payroll, compensation and benefits administration.
Providing leadership, management, coaching, monitoring and direction to the employees to achieve targets.
Planning and structuring of job advertisements on job portals.
Serve as a link between management and employees by handling questions, interpreting and helping resolve work related problems to foster positive environment.
Created new compensation structure that improved employee morale and boosted performance.
Design and deliver New hire orientation program for the new hires
Established performance management system for progressive discipline policy and recruitment process guidelines.
Lowered costs by identifying and implementing new benefit plans and new tools.
End to End Training Management and conduct campus sessions.
Worked with Compensation and Benefits Policy, under the Employee Life Cycle Events, in updating the compensations like Promotion amount of the employees. Support the annual compensation planning and revision exercise.
Drafting offer letters and initiating background investigation process
Sending out Orientation and other emails to the candidates who have accepted the offers
Conduct interviews in different campus as per the business requirement.
Conduct trainings such as HR policies & procedures and personality development trainings

Accomplishments:

Reduced employee attrition rate through implementation of new incentive program and bonus structure.
Streamlined the interview process and reduced the time spent on completing the interview cycle.
Automated the payroll system with in a 1 month of joining and gave tax benefits to employees. Highly acknowledged by employees.
Acknowledged by management for error free execution of payroll consistently.
Introduced employee leave tracking mechanism.
Designed & structured levels & roll out the hierarchy charts and organization structure to all the employees.
Introduced digitization of all employee verification documents to remove paper storage files and for an easy access to the leadership at any time.
Created a toolkit that defined the roles, responsibilities and duties of employees.
Designed a leader’s development tracker to assess the skills, performance and behaviors of leaders for succession planning
Launched an Innovative Walking for Wellness Program
Initiated exuberant creative ways to motivate employees by introducing client relations service awards, Employee Appreciation, Acts of Kindness, etc.
Created Monthly Newsletters and arranged monthly employee events.
Supervised HR interns and provided assistance in resume building, training and career path development

Senior Analyst/Team Lead | Deloitte Touché Tohmatsu, Hyderabad | Apr’09 – Sep’14
Key Deliverables:

Performed job analyses, including interview, evaluation, internal comparison and external survey.
Recommended appropriate salary grade placement and adjustments consistent with objectives regarding internal equity and external competitiveness.
Participated in salary surveys and analyzed the survey results to determine the competitiveness of the company's compensation package.
Assisted in the preparation of the salary grade structure.
Assisted in the communication of employee compensation and benefit programs, including counseling employees, drafting and distributing employee communication materials.
Assisted in the administration of the defined benefit and defined contribution retirement plans, including plan design, modification, recordkeeping, reporting and disclosure.
Administered aspects of annual performance review/merit increase and bonus cycles.
Monitored the organization's salary structure and benefits provision to ensure a balance between controls of costs and attracting and retaining staff.
Researched and analyzed salary rates and benefits offered by other employers in the same sector.
Undertook job evaluations to ensure that the differences in pay between those doing different jobs within the organization are fair and are perceived to be so.
Focusing on quality in the recruitment process, ensuring that SLAs and TATs are met by the entire team
Drafting offer letters and initiating background investigation process
Sending out Orientation and other emails to the candidates who have accepted the offers
Hiring into the New Hire Registry System, moving candidates in the System to activate their records in SAP
Working along with the Background Investigations Team for any issues and ensuring they get conditional clearance.
Directed activities of 10 training professionals in design, implementation & evaluations of the training programs
Monitored the performance of the team by giving feedbacks, setting goals and conducting meetings
Successfully boarded new hire employees to the operations and forwarded their feedback to respective managers
Coached learning professionals on various training programs to create a culture of strong team with recognition
Liaised with the clients to make sure the services were delivered with at most quality
Forecasted the learning events for the upcoming quarters
Handling a team of 10 members for regular operations which includes giving Feedbacks, Setting goals, Meetings and Growth of the team.

Accomplishments:
Got highest client appreciations within a very less time frame in the organization.
Highly recognized by the management for giving numerous ideas at work, majorly the idea for having monthly stack ranking on every process. The firm had successfully adopted the monthly ranking idea.
Got Applause Award (nominated anonymously by the leadership) for consecutively 3 years.
Promoted twice within 4 years of joining in HR (Deloitte), presently as Senior Analyst HR Operations.
Part of every fun events in Deloitte and have been recognized by management for hosting great shows.

Process Developer | GE Money Service, Hyderabad | Oct’04 – Mar’09

Key Deliverables:

Trained new hires on sales techniques and management
Reviewed sales made by each member & took corrective actions to ensure smooth management of the team on a daily basis
Monitored non exempts meeting the VOC, AHT, Sales, Quality & amp; scheduled adherence target, liaised with other departments to resolve escalated customer issues
Demonstrated abilities in optimizing the Average Handle Time (AHT)
Mentored teams to achieve target of achieving 100 % VOC Scores
Made conference calls with clients & amp; management team in the US to make sure 100 percent customer satisfaction was achieved

Accomplishments:

Received highest client appreciations
Successfully resolved more than 98% of escalated complaints within the TAT of two days
Successfully trained 200 employees on the sales techniques and management
Mentored the team which achieved 100% VOC scores for the month of Jan’07 (End customer Voice feedback
Received “Best Associate” award in Jan’07 & May’07 and in May, June & Jul’08


PERSONAL STRENGTHS

Excellent communication and interpersonal skills.
Excellent organization skills with the ability to multitask. Expert problem solver. Effectively use knowledge and training to resolve issues.
Good analytical skills, as well as collaborative skills.
Ability to work in a dynamic environment where changes are constant.
Quickly absorb and retain new information and procedures.
Overall, a friendly, competent, and hardworking employee.

EDUCATIONAL CREDENTIALS


î PG Diploma Acharya Nagarjuna University, Hyd | 2009
î B. Com (Commerce) Osmania University, Hyd | 2008
î Diploma in Information Technology NIIT,Hyd | 2005
î Intermediate Gautami Junior College, Hyd | 2004
î S.S.C St Ann’s Vadinar, Gujarat | 2001

TRAININGS

Lean Six Sigma Yellow Belt Training
Facilitating Difficult Situation
Effective Client Management
Influencing & Motivating Others

PERSONAL DETAILS

Date of Birth: 25th May 1986
Address: Flat No. 405, Ashok Vihar Apartment, NMDC Society, Anandnagar, Bandlaguda. Hyderabad – 500086, Andhra Pradesh.
Languages known: English, Hindi and Telugu
Reference: Available on request


DECLARATION

I hereby declare that the above given information are true to the best of my knowledge.


Place: Hyderabad Mohammed Ali Sattar
Date: