MATILDA MNENA SHAAJI
+971507415025| mshaaji@gmail.com | Khalifa city A, Abu Dhabi U.A.E
www.linkedin.com/in/mnena-matilda-shaaji-66a073a9/
PROFILE SUMMARY
A result-driven, passionate professional with strong communication, excellent leadership, and organizational skills. Over 10 years of qualitative experience comprising of Administration, Training coordination, Customer Service, and Team Management and Enhancement. Focused on service delivery and problem-solving by reviewing existing processes, finding gaps, and proposing changes to have a better end-customer experience.
KEY CAREER ACHIEVEMENTS
• Successfully recruited qualified consultants using various websites, social media, resume databases reducing the cost of outsourcing by over 80%
• Increased Training enrolment by over 50% through preparation and distribution of marketing brochures.
• Evolved the company from old practices of manual printing to more advanced technology and software, by introducing the use of an E-manual.
• Satisfactorily maintained a 40%-60% budget reduction through coordinating with travel agents for flights and visas as well as hotel coordinators for suitable hotel rooms for the top management, consultants, and clients
• Successfully scheduled and coordinated over 200 training seminars per year in North America & Asia and saved between 20% -40% on each class through negotiations.
• Prepared monthly reports that helped in clearer visibility of support duties leading to the proper assignment of support roles, reducing man-hours by 20% in 10 months hence creating time to improve skills
WORK EXPERIENCE
Dec 2020 - Jun 2021 Administrator at Saints Engineering Services, Volunteer – Nigeria
• Handled incoming calls and inquiries from prospective clients and existing customers.
• Communicated with customers about their orders, including any delays or changes in service delivery.
• Scheduled and confirmed appointments for clients regarding viewing of properties handled by the company.
• Prepared and processed purchase orders, expense reports, invoices, check requests, and telecommunications requests for approval.
• Provided support for data entry, mail merges, scanning, photocopying, filing, and typing documents.
• Ensured that all the documents from the clients are completed, properly signed, dated before completing the transaction and listing files.
Jul 2016 - Oct 2019 Administrator & Training Coordinator at Glomacs Training Consultancy - UAE
• Collaborated with management on strategic training initiatives to roll out new products.
• Skilfully coordinating the accurate issuance of certificates by international accreditation bodies like ILM, HRCI, and PMI as per the set standards of operation.
• Worked with internal colleagues where necessary to ensure that our training packs are produced in accordance with any regulatory requirements, lectures, and workshops.
• Assigned qualified Instructors based on unique data collected for training seminars making sure that the required documentation provided by the instructors is reviewed for conformity with the company standards.
• Rigorously checking the contracts for hotel events and consultants and consistently achieving 100% accuracy on stated terms and conditions
• Worked with a team of 4 for 2 years by allocating tasks and monitoring their performance of all operations
• Scheduled coaching and training sessions for new administrative assistants in office management procedures using the UFS and the ERP.
• Prepared and edited the training materials as per the company standard and tested all the software and hardware before shipping out the materials to the various destinations.
• Handled all the activities related to logistical requirements for the consultants such as visas processing, airline tickets, hotel accommodation arrangements, and transportation to the training location.
Apr 2012 - Jun 2016 Administrative Officer at Saints Engineering Services - Nigeria
• Designed and implemented administrative procedures and processes that increased efficiency by 20% demolishing task reputation
• Introduced a user-friendly electronic filing system that reduced client and employee file retrieval time by 40% within a year.
• Decreased monthly costs by 20% over 2 years by cutting down office stationery bills by introducing a recycling program.
• Managed daily office operations and maintenance of equipment and accurate records for all business supplies. Negotiated pricing with vendors regarding wholesale billing and cut down the cost by 20%.
• Successfully processed weekly and monthly expense reports and kept track of the budget.
• Managed routine queries and ensure non-routine matters are managed effectively. Created a great impression of the company to both the clients and Consultants.
• Provided high-end continuous support to the CEO by managing his work calendar and his travel arrangements.
• Implemented a highly organized filing system of documents including all technical correspondence and reports, memos, letters, presentations, enquirers, agreements, minutes of meetings, and daily to weekly reports.
Jun 2010 - Mar 2012 Administrative Coordinator at British Nigerian Academy - Nigeria
• Coordinated and participated in training and development for new employees and existing employees, respectively.
• Maintained a high level of confidentiality while handling sensitive information of both parents and students.
• Handled activities related to arranging interviews, meetings, scheduling appointments, taking meeting minutes, incoming and outgoing correspondence.
• Constantly guaranteed smooth end-to-end office operations with no interruptions and increased productivity across departments by 30%
• Established and maintained an effective relationship with all external agencies and professional bodies
• Additional administrative duties, basic office management: orders supply, process approvals for payment, and routine communication with personnel, finance, and executive offices
• Developed filing and organizational practices for all incoming letters, memorandums, reports, and written comments from relevant departments and consultants’ companies.
• Provided high accuracy of data entry of all the information of both new and old students.
• Assembled media kits for marketing and public relations departments. Created a systematic and reliable computerized customer database and made sure it is constantly updated.
SKILLS
Strategic Planning, Business Relationship Management, C-Level Interaction, Strategic Alliance Management, Goal Setting & Performance Metric, ERP, CRM, Microsoft Suite, Adobe, Excellent Written, and Verbal Communication, Consulting, Training, Negotiation, Critical Thinking, Analytical Skills, Decision Making, Effective Teamwork, Well Organized, Relationship Building, and Exceptional Time Management.
EDUCATION
Post Graduate Diploma (Pg.D) Geology & Mining 2014
Bachelor of Science (B.Sc.) Geology & Mining 2010
LANGUAGE
English (Fluent)