ABDLAHFID El HAFED
Hills Abu Dhabi
ABU DHABI
Tel: +971588814636
Email: ab27-elhafed@outlook.com
PERSONAL DETAILS:
Date of Birth : 01/ 01/ 1983
Age : 34
Marital Status : Single
Visa Status : Visit Visa UAE driving License.
CARREER OBJECTIVE
Seeking a position in a reputed organization where my skills and abilities can be explored to the fullest and where the scope of work will enhance my career growth.
EDUCATION & QUALIFICATION
• 2006 –2008 Networking diploma and computer skills at Miage Group,Morocco.
• 2004 –2005 General Studies in English Department at Ibn Tofail University.
• 2003 –2004 Bachelor of modern literature at Khwarizmi High School.
SUMMARY OF QUALIFICATIONS
• More than 9 years of total work experience.
• Strong interpersonal and communication skills.
• Positive attitude and adaptable.
• Resourceful and self confident.
• Speaking three languages: Arabic,English and French.
• Work experience in the hospitality and IT industry.
• Able to do work simultaneously at a time.
Computer Skills
• Proficient with Microsoft Office,Internet and MS Windows.
• Opera System Reservation.
• Knowledge of Hardware.
PROFESSIONAL WORK EXPERIENCE:
May 2011 Till Nov 2016 Bilingual Customer Service Representative:
Etihad Mall & Barsha Mall Union Cooperative Society Dubai.
•Provided support to customer queries in English and Arabic languages.
•Handled the customer problems by providing their needs with the smile and positive attitude.
•Managed and analyzed customer feedbacks,follow-up methods and quality of service. Improved customer service based on client feedback.
•Provided first aid to customers.
•Motivated team members to achieve customer service goals.
•Built long-term relationships with business clients.
•Ensured that the Guest Service Manager is kept fully aware of any relevant. feedback from guests and,or other departments.
Dec 2009 - May 2011 Marchendiser: Union Cooperative Society Dubai.
•Moved products from the storage to shelf location.
•Maintained full distribution and displayed of products.
•Rotated stock,kept the store in neat and orderly condition.
•Displayed promotional materials such as signs and banners.
•Reported observations to unit manager regarding outdate products,unbalanced stock out-of-stock situations.
•Used hand held device to write in put orders.
June 2008 -Dec 2009: Hotel Guest Service Agent: Mazagan Beach & Golf Resort 5*:El Jadida,Morocco.
•Received customers and meet their needs with the smile and positive attitude.
•Kept good relationship with customers by giving good service.
•Kept the customers details in their own file for reference in future.
•Handled the customer phones,mails,messages etc.
•Ensured an efficient reception experience for Guests, including check in/out, and completed audit procedures as required.
•Ensured that the Guest Service Manager is kept fully aware of any relevant feedback. Demonstrated a knowledge of hotel room categories,room rates,packages and other general Product knowledge necessary to perform daily duties.
July 2005-Sept 2006 Patient Service Representative: Hospital El Ghaba,Morocc.
•Communicated with patients in person and by phone with excellent standards of customer care.
•Confirmed appointment information,answer phone calls and responds to inquiries Directly where appropriate.
•Participated in all mandatory and unit specific training required for specific care area.
•Registered patients in Hospital Information System (HIS).
TRAINING AND CERTIFICATES:
•Customer service experience certificate:Union Coop Dubai UAE.
•Customer Care and Satisfaction:Union Coop 2012.
•Dubai Civil Defence: 2014
a-Safety Measures and Precaution.
b-The use of Fire Extinguishers.
•TSI Quality Service Person-in-charge Level 3 Award Certificate:Al Safwa Consultancy&Feasibility Studies 22/10/2012:Dubai UAE