RESUME
Debojyoti Mondal
Hospitality Professional
( Restaurant Manager )
Dubai, U.A.E • Mobile No: +971 526779739 • Skype ID: debmdol
• Email ID: debmdol@gmail.com/ deb_mondol@yahoo.co.in, LinkedIn: www.linkedin.com/in/debmdol
PERSONAL STATEMENT
Passionate in the belief that Restaurant Operations development is essential to the growth and success of an organization that wishes to scale achieve higher levels of profitability. Aggressive and determined to find the strengths and weakness of both employees and organization’s culture. Providing ample & timely restaurant management for optimum customer fulfillment with possesses a formidable knowledge in financial management and team motivation to drive sales & profitability in highly competitive markets. Experience 8 years + with pre opening Experience.
Marketing Negotiating Dynamic Smart
SKILLS
• Sales and Marketing / Customer Service & customer engagement / Top & Bottom line management
• SWOT Analysis / P&L Management / Cost Control / Purchasing / Inventory Management
• People Management / Staff Training / Complex problem solving/ Service Orientation/ Flexibility
•Creativity/ Critical Thinking/ Coordinating/ Leadership / Judgment and Decision Making
• Quality Assurance, Safety Management, Policies and Procedures
• Computer skills: MS Word, Excel and PowerPoint, Restaurant systems (POS), Modern Delivery
Management systems and process
CAREER HISTORY
• Chick'n Cone Dubai, UAE, Designation: Store Manager (October 2018 to Present)
Duties
• Maximizing sales performance through delivering an exceptional customer experience, people management and cost control.
• Developing and maintaining efficient & effective reporting systems for tracking prospects from initial enquiry through to close.
• Identifying and developing sustainable relationships with key accounts at both strategic and tactical level.
• Driving and managing the entire sales process – targeting to top prospects, identifying client solutions, negotiating and closing.
• Acting as a role model for junior staff by setting high standards through personal behavior and actions.
• Ensuring staffs comply with all company policies, processes and procedures, and addressing any shortfalls.
• purchase / control inventory with attention to budget guidelines .
Elevation Burger Dubai, UAE, (Dine in and Delivery), Designation : Restaurant In charge ( 1 Year)
Key Responsibility: employ an efficient, high-energy and professional approach to store operations management in order to: • balanced service with cost to ensure profitability, • promote guest satisfaction for steady repeat business, • coach / schedule servers to maximum levels of performance, • monitor Barista for consistent sanitation, food quality and presentation, • purchase / control inventory with attention to budget guidelines and P&L management. Initiated monthly in-house customer service contest for waiters and hosts to effect continuous improvement in service scores
• Ruby Tuesday and Pappa Roti Cafe Oman (Dine in), Designation: Restaurant Unit Supervisor, 2 years
Key Responsibility: Directed and managed an entire restaurant operation. Ensured highest level of customer service. Train, coach, schedule all the staff, control store cost, financial management, sales and marketing, food safety & sanitation, cleanliness.
• Papa John’s Pizza UAE (Dine in & Delivery) Designation: Restaurant in charge, 2 Years
Key Responsibility: Overseas employee work in front and back of house to ensure compliance with company poleis, regulations and food safety guidelines, • Perform facility walk through to assess cleanliness and preparedness at beginning and end of the shifts. • Complete restaurant opening and closing procedures and manage deposits, Produce monthly reports detailing sales trends and forecasts. • Cost control and inventory management
•Dominos pizza India, Designation: Associate Manager
PROFESSIONAL AND EDUCATIONAL QUALIFICATION:
Institute of Hotel Management (NCHMCT), Bhubaneswar India
B.Sc. in Hospitality & Hotel Administration (3 years BHM) May 2012
OTHERS PROFESSIONAL TRAINING & CERTIFICATION:
• 17 weeks Industrial training from: Hotel Country Inn& Suites by Carlson Jaipur India
(F&B Service, F&B Production, Front Office, Housekeeping)
• Person In Charge (PIC Level 3), Dubai Municipality
• Driving License : UAE light vehicle automatic
PERSONAL INFORMATION:
Nationality: Indian Date of Birth:17thApril,1989. Languages Known: English, Hindi
Passport No: L2054267 (Date of Expiry 24/06/2023). Visa Status: Employment ( Unlimited Contract )
DECLARATION
I hereby declare that the above statement made by me is true to the best of my knowledge& belief
DEBOJYOTI MONDAL