VAIBHAV RAMESH HINGE
Contact: +91 8421228003
E-mail: vaibhavhinge1990@rediffmail.com
PRINTER Technician – 6+ YEARS
Solutions focused, meticulous and results-oriented Diploma (Electronics & Telecommunications) Professional offering 6.2 years of successful career in IT Hardware/Software distinguished by commended performance and proven results
Proactive decision maker, targeting challenging assignments with a well established and globally reputed organization, bringing the following transferable strengths:
Planning & Analysis
Printer Service Engineering
Problem Diagnosis & Troubleshooting
Team Management
Technical Support
Relationship Management
? Extended expertise in understanding the process, understand operations sequences, process parameters required to achieve quality characteristics
? Gained experience in repairing all types of Printers (Design jet (Large Format Printer)Inkjet/Laser/Dot Matrix)
? Deep knowledge of All type of Printer like HP/Epson/Canon/Wipro/Lexmark/Ricoh
? Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate change and implement effective programs in challenging and diverse environments
? Strong analytical and problem-solving skills, effective written and verbal communication skills, interpersonal skills, organizational and multi-tasking skills
PROFESSIONAL EXPERIENCE_________________________________________
iQor Global Service India Pvt. Ltd, Nashik (Aug ‘14 - Present)
Designation: Onsite Engineer
Key Deliverables:
? Spearhead and resolve customer issues reported and fix the problems by providing effective solutions
? Research, diagnose, troubleshoot and identify solutions to resolve customer issues
? Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
? Vital role in providing prompt and accurate feedback to customers
? Ensure proper recording and closure of all issues
? Generate accurate and timely reports
Aforeserve.com Ltd, Nashik (Apr ‘13 – Aug ‘14)
Designation: Service Engineer
? Spearhead and resolve customer issues reported and fix the problems by providing effective solutions
? Research, diagnose, troubleshoot and identify solutions to resolve customer issues
? Assist customer in all products and perform troubleshoot on all field inquiries
? Provide prompt and accurate feedback to customers
? Monitor all assign cases for customer support and update all activities on company tracking system
? Analyze customer issues and ensure optimal levels of customer satisfaction to provide appropriate support for same
Nine Dots Printer Services, Dhule (Apr ‘09 – Jul ‘12)
Designation: Printer Engineer
Key Deliverables:
? Spearhead and resolve customer issues reported and fix the problems by providing effective solutions
? Research, diagnose, troubleshoot and identify solutions to resolve customer issues
? Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
? Vital role in providing prompt and accurate feedback to customers
? Ensure proper recording and closure of all issues
? Generate accurate and timely reports
CREDENTIALS___________________________________________________
Professional:
? Diploma ((Electronics & Telecommunications) from Dnyaneshwar Dnyanpeeth, Aurangabad
Academic:
? X from Board Of Higher Secondary Education, Delhi in 2013
Technical:
Operating Systems: Windows XP\Vista\7 \8\8.1\10
? Computer Assembling & Maintenance
? Troubleshooting Hardware & Software Issues
? Dissembled laser printers and observed components to identify the malfunctioning parts
? Installation and configuration of peripherals, components and drivers
? Configuration and troubleshooting of desktops, laptops
? Excellent troubleshooting skills in complex software and hardware problems
PERSONAL MINUTIAE_____________________________________________
Date of Birth: 18th January, 1990
Languages Known: English, Hindi, and Marathi
Mailing Address: B2, Shilp-Shikhar Aptt., Dhanraj Nagar,Old Saikheda Road , Jail Road, Nashik Road, Nashik - 422101
References: Will be pleased to furnish upon request
(VAIBHAV RAMESH HINGE)