19 years of versatile experience in IT, business, telecom, manufacturing.
I can help you in getting maximum value from your current IT investment / infrastructure /resources. IT is just a tool to facilitate business to achieve its goals. And I am the master of this tool.
Work Experience:
8/2001 to Present: EDCH.com, Dubai, UAE --- IT Service provider to Telcos.
06/2010 to 12/2014 Sr. Manager IT at Emirates Data Clearing House (subsidiary of Etisalat, a UAE based telecom conglomerate).
Strong in evaluating, recommending, defining and advocating enterprise business architecture models, standards and platforms to enable end-to-end business and IT transformations across complex environments.
Deep ability to understand business requirements, articulate a vision, evaluate risks and define roadmaps to strengthen IT capabilities, processes, and infrastructure / system investments.
New products design, development and deployment (C/Java/Net/Oracle/UNIX)
Set up the IT-Testing team, design the work process, perform PDCA cycle.
Business Intelligence system design and development.
ITC Committee member for business process improvement
ISO 27001 ISMS (Information Security Management System) Team member. Responsible for the implementation of this International Standard. It is based on a business risk approach, to establish, implement, operate, monitor, review, maintain and improve information security.
Managing multiple projects, scheduling, staffing and costing.
06/2007 to 05/2010 Sr. System Analyst: Design and develop new BSS/OSS applications. Product manager of revenue assurance services IVS and RTS.
IVS/RTS Service Integration Architect. Merge the charge calculation engine of IVS and RTS both, and build a common engine which serves both the services. (UNIX, Java, Oracle)
RTS 4.0. A billing service that rates the call records (200+ million monthly) in binary files, and hence generate wholesale bill files to be consumed by BSS for generating consumer bills. It is a 24 x 7 automated service. (UNIX, Oracle DB, C, PL/SQL)
IVS 4.0. A revenue assurance service for inter-operator whole sale billing. It verifies the 400+ million call records monthly that are exchanged between GSM operators. The challenge is the complexity of different charging rules of every operator (600+ operators) for different call records. ?Transform the independently running IVS service on Windows servers into a sub service of TDS service which runs on UNIX servers. It is also a 24 x 7 automated service. (UNIX, Oracle DB, C, PL/SQL)
01/2004 to 05/2007 System Analyst: Design and develop new BSS/OSS applications.
IVS service Architect. Inter-operator tariff verification service, it verifies the call charges in billing files. Later, added support to process latest billing format (TAP3) specified by GSMA. TAP3 is a binary format and has 11 different releases. Add features for processing data call records (EDGE, GPRS, 2.5G, 3G). It is also a 24 x 7 automated service. (Windows Server, Oracle DB, Oracle Forms, Java, PL SQL, Visual Basic)
RTS service Architect. It is a billing application which rates call records in TAP files as per client requirement. It enables operators (clients) to introduce new/revise charging principles speedily and cost effectively to promote business. (Windows Server, Oracle DB, Oracle Forms, Java, PL SQL)
Member Fraud Forum. It is the GSMA working group responsible for developing countermeasures to fraud amongst GSM operators, and for exchanging fraud management intelligence and best practices. Took part in FF.04 and NRTRDE, fraud prevention standards.
08/2001 to 12/2003 Analyst Programmer: Design & develop EDCH Business Intelligence applications.
EDCH Online Architect. It is an internet based “Business Intelligence” application that provides EDCH clients the real time access to their roaming traffic data. It helps them to make business decisions timely and correctly. It provides statistical reports and OLAP facility to the client. It is a 24x7, Big Data application which process millions of call records daily.
It was originally developed by Microsoft and it failed when data volume reached 50 million call records. I was hired to fix it. (MS SQL Server, MS Exchange, MS Transaction Server, IIS)
HUR. It is a fraud prevention service. It alerts the clients of any abnormal or high usage made by their subscribers roaming abroad or similarly by visiting roamers in the clients’ own networks within a 24 hour period. It is also a big data application which process 20+ million call records daily. (UNIX, C, Ingres)
4/2000 to 6/2001: Dream Designers/Cibexnet.com , Dubai, UAE --- Web application development company
Senior software Engineer. Design & develop many interactive dynamic web applications.
Motorhighway. A web portal for buyers and sellers of used cars. Usage tracking was built-in.
Architect IRSAL an online media portal. It was the first and biggest online web portal of Arab music. It was a huge application and has thousands of songs available online. Major task was to develop decoding/encoding audio apps to convert audio media into internet play format. (MS Media server, ASX, IIS, SQL Server)
10/1998 to 3/2000: Descon Infodesk (Pvt) Ltd. Lahore, Pakistan --- software house, ISV
Senior Software Engineer. Group Leader and System Architect.
WinBid Architect. It is an Expert System designed for engineering firms to prepare competitive bids (accurate cost estimation) and hence wins bids.
In the first phase I was responsible for requirement analysis and preparing ‘Detailed Requirement Specification’, ‘Design model’ and a prototype (a functional mockup).
Activity Logger. It was an in-house application for logging developer’s time spent on different projects. I add few reporting modules to it.
03/1996 to 07/1998: Cybersfot (Pvt) Ltd. Lahore, Pakistan --- software house, ISV
Sr. Analyst Programmer, Group Leader.
Radplan (Radio Planning & Engineering System) for GTE Wireless, USA. It helps client’s RF engineers to plan and optimize networks. Application grab switch and cell site data, which is in binary format, decodes it and present it to the engineer in a GUI. It present the whole network usage in a graphic model.
Real Time Production Monitoring System for Applied Material Inc. It’s a real time simulation application that reproduces what is happening in the assembly Hall. It captures the activity data from machines via API and simulates it in a graphic layout.
02/1995 to 02/1996: Software Marketing Co. (Pvt) Ltd. Lahore, Pakistan --- software house, ISV
Analyst Programmer and Team Leader.
TimeSave+ is an ERP system for SMBs, it includes Sales, Purchase, Inventory and General Ledger module. I added various reports to it, and various features like multi store, multi user etc.
Education
1993 to 1994 University of Punjab, Lahore, Pakistan
Post Graduate Diploma in MIS, specialization in DBMS.
1990 to 1992 University of Punjab, Lahore, Pakistan
Graduation (B.Sc) with Statistics, Mathematics and Economics
Certifications
Project Management Professional (2008-11) Project management Institute, PMI.org
Business Continuity Workshop (2013) Etisalat Academy, UAE.
Disaster Recovery workshop (2013) Etisalat Academy, UAE.
Professional Awards and Honours
1996 Cybersoft Ltd., Outstanding Performance Award: for delivery of Radplan project
2002 EDCH, Excellent Performance Award: for delivery of EDCH Online
2005 EDCH, Excellent Performance Award: for contribution and leadership on IVS service
2008 EDCH, Excellent Performance Award: for contribution and leadership on IVS/RTS integration
2014 EDCH, Employee of the Month Performance Award
Tools & Technologies:
Personal Details:
Citizenship: Pakistan
Date of Birth: 20-Dec-1972
Marital status: Married
Languages:
English: Written and Verbal, fluent.? Urdu: Written and verbal, native speaker? Arabic: Written and verbal, basic.
References:
Available on request.