Job Description

CNS Middle East

ITSM Coordinator/ ITSM Analyst

Job id: 554227

23 Nov 2024

Job Location

Dubai, United Arab Emirates

Experience

2 to 5 years

Qualification Level

Graduate; Engineering Graduates/PG

Job Function

IT - Hardware
IT - Software

Skillset

IT, Information Technology, ITSM, Coordinator, Analyst, IT Service Catalogue, Good Communication Skills

Jobseeker Nationality

Jobseekers from any country

ITSM Coordinator/ ITSM Analyst

Job Location: Dubai, United Arab Emirates

Responsibilities include but not limited to:

• Audit ITSM process healthiness and take necessary corrective actions
• Analyze Customer Happiness surveys and follow up on remediation action plan
• Report SLA performance on regular basis
• Maintain ISO documents including IT Policies and Procedures in coordination with another IT sectors dept.
• Maintain the IT Service Catalogue guided by IT Service Catalogue Manager
• Collect requirements related to modifications on service requests other by business units
• Arrange user awareness sessions about IT services.

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