Job Description

Facilities Management Company

Free placement

CAFM Operator ( FSI Concept Evolution)

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Job id: 382887

13 Oct 2021

Job Location

Abu Dhabi, United Arab Emirates


5 to 7 years

Qualification Level


Job Function

Administration / Commercial Operations


Experience with Facilities Management Companies

Jobseeker Nationality

Jobseekers from any country

 Prepare and Design FSI Concept Report and Dashboard, if required.
 Design/Modify Workflow Lite if required.
 Escalation Setup & Modification, if required.
 To work with minimal supervision as requested.
 To continuously monitor the call list on CAFM for incoming work requests and ensure that: -
a) The Service Level Agreement (SLA) priority assigned by the Helpdesk is justifiable, given the work content details, and change if required.
b) The work content details give sufficient information for the work to be effectively carried out.
c) Duplicate work requests are eliminated, where possible.
d) Work Orders are created from Call requests.
 To continuously monitor the work order list on the Computer-Aided Facilities Management (CAFM) system ensuring that: –
a) Work Orders are batched into skill and location groups to ensure the most effective and efficient service delivery that helps achieve the KPI priorities and SLA timelines set against each job is attained.
b) The Maintenance Operatives have a manageable number of Work Orders to sustain their workflow rate, while not overloading.
c) The Maintenance Operatives give an acceptable level of feedback, on rectification actions taken or any problems/issues they encounter which could be useful in future fault rectification.
 To review regularly Work Orders those has been suspended and ensure that the reason for their suspension is identified in the relevant section of the Work Order record on CAFM.
 Contribute to the user manual and create video record for users guides
 Identify and manage risks.
 Oversee implementation and "go live”.
 Test the developed system at various stages to ascertain it is functioning as a CAFM system would and advise accordingly.
 Develop templates for the collation of assets and other data.
 Train the Help Desk staff, Client team, Service Providers
 Ensure other managers enter additional HSE or tool and materials requirements.
 Oversee the development of the asset register.
 Monitor usage to ensure it is being used correctly.
 In conjunction with other Service Providers allocate tasks and activities
 Coordinate the transfer of Work Orders between skill sets and shifts to effective completion within KPIs and SLAs.
 Coordinate Store requirements to ensure timely ordering, delivery, and issuing of spares and materials to ensure KPIs are met, progressing, and chasing overdue items.
 Assign SFG20 (or other specifications) to assets and frequencies.
 Arrange access with clients when required and reschedule Work Orders to suit.
 Develop template reports to suit different needs as required.
 Attend client and internal meetings as required.
 Monitor PPM workloads and issue to ensure that they are completed on a priority basis, with priority 1 (statutory) being
 highest, ensuring that if all priority 1 PPM is not completed by due dates that the Projects Managers (PM’s) is made aware.
 Monitor the PPM workloads to ensure that any non-priority 1 work which is missed during the month is identified to the PMs.
 Inform Clients of scheduled PPM works that could be disruptive to their service delivery.
 Ensure that Work Orders are raised to cover any remedial actions identified on PPM work, both in-house and contractor.

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