Focused professional targeting challenging assignments in IT industry with an organization of high repute
Profile Summary
IT professional with experience of 6 yrs. into Desktop Support including 1yr of entrepreneurial experience, Holding UAE Driving License. Expertise in Desktop, Laptop, Windows, MacBook, Cisco IP phone, Avaya, Printers, O365 Admin, ITIL, Active Directory, Exchange Server 2010-13, Network (L-1), Punching, MCSE, AZ-104, MDM & Service Desk.
Organizational Experience
Apr’22 till Date: (Emaar Hospitality) (Address Hotel) into Field Support on (Intertec Systems LLC) Payroll.
Key Result Areas:
• Managing IT infrastructure for the smooth functioning of Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and hospitality software’s.
• Management & Control of IPTV Systems through RoomNet and Digivalet applications.
• Scheduling and deploying Digital Signage using Pads4 application.
• Providing Technical Support to All Department related to Printer, Network, Desktop & Laptop (Win & MacBook)
• Ticketing Tool Manage Engine, Message Box.
• Assisting in ensuring critical systems, specifically Opera, Simphony, Call Accounting, HSIA, PABX & F&B POS Systems are available 24/7
• Coordinating with Vendors for Warranty and AMC Related Calls.
Oct’21 till Jan22: (Dubai Health Authority) (Latifa Hospital) into Field Support on 3 months Project On (Intertec Systems LLC) Payroll.
Key Result Areas:
• Onsite Technical support, Setup Workstations, and other peripherals for 1000+ End users (Onboarding – Off boarding)
• Hardware part replacement of Laptop, desktop as per requirement
• M365 Mobile Device Enrollment (IOS & Android)
• USMT and Active BOOT for Disk Image and Data Backup
• Avaya, IP phone, Local & Network Printer related issues
• Provided IT support to Laboratories and Dubai Blood donation Center
• ISM Tool for Ticketing (incident & Request Management)
• SCCM & TEAMS Tool for remote support
• Handling technical related issues and Coordinating with Vendors for Warranty and AMC Related Calls
• Using EPO console to monitoring Virus infected machines and resolving
Jul’21 till Sep21: (Dubai Holding) into Enterprise Service Desk (O365 Admin) support on 3 Months project on (Elitser Recruitment Services) Payroll.
Key Result Areas:
• Worked remotely for enterprise service desk as an Exchange Admin.
• Enabling Stale Account with O365 license & Disabling Users Account
• Creating User Mailbox Generic/Shared mailbox and delegation access using O365 Exchange Admin
• O365 Email Migrations & MFA Reset on Azure AD
• Creating User account, Service Account, Admin Account & Modification
• Distribution Group Access & Security Group Access through Exchange
• Provide shared mailbox, DL Access & Read, Write & Modify Access to Share Folder
• ESD tool for Ticket creation & Account Management under AD
• Preparing the Weekly/ monthly Call report
• Update on Daily license reports and shift handover reports.
Mar’21 till Jun ’21: (Abu Dhabi Islamic Bank) into Field Support on 3 months project.
On (Elitser Recruitment Services) Payroll.
Key Result Areas:
• Provided Field support for 2000+ end users for Desktop/laptop, Cisco IP phone, network & Printer issues
• Visiting All branches in Dubai and troubleshooting Hardware Issues & Upgrading OS
• Hardware part replacement of laptop & Desktop As per requirement
• M365 Mobile device Enrollment (IOS & Android)
• Imaging System using (ACRONIS) image tool & Data backup over share drive
• MacAfee Support – Encrypting and decrypting Devices
• HP SM9 TOOL for Creating Tickets
=============================================================================================
Jun’19 till Feb 21: (Deloitte, Mumbai) into Field Support on (Source One services Pvt Ltd) Payroll.
Key Result Areas:
• Onsite Technical support to 4500+ users for all desktop/laptop issues related to hardware & software
• Hardware part replacement of Laptop, desktop as per requirement of HP, DELL & MacBook
• Avaya and Polycom Setup & M365 Mobile device Enrollment (IOS & Android)
• Installation, configuration and troubleshoot of Win 7 Pro, win 8.1 pro, Windows 10 Pro
• Local Printer, Printer network Configuration and troubleshooting
• User Onboarding - off boarding Support, Creating AD ID & Domain rejoining on Active Directory
• McAfee Antivirus Support, System imaging.
• Provide support for software’s like Citrix, SAP & Office 2016/2019
• Scheduling Video conference / board meeting and provide Support for Organized events
• Vendor management and Coordinating with vendors for any open issue /required asset /part etc.
Oct’16 till Jul’18: (MSCI Services Pvt. Ltd) Mumbai into Service Desk on (HGS int. services) Payroll.
Key Result Areas:
• On-call Technical support to all in-house user’s desktop/laptop issues related to hardware and software
• Providing Remote support to in-house users using Tools like RDP, WebEx, Teams.
• (New Hire Setup) Account creation , Unlock & password reset using Active Directory
• Configuring Avaya, Cisco IP phone using CUCM Admin
• Installation and troubleshooting of Microsoft Office & other Software’s.
• Mobile Device Management Enrollment (AirWatch Solution Support)
Entrepreneurial Experience
99GB Tech, Mumbai as Self-Employed Jul’18 - May’19
Key Result Areas:
• Conducted Desktop, Laptop Assembling & Repair & on-site support
• Managed Hardware, Software Troubleshooting & Complete office Setup
• Performed Network Cabling, Printer, CCTV & Biometric Setup.
----------------------------------------------------------------------------------------------------
Academic Details
• HSC from KVM Junior college Maharashtra in 2011
• BSC.IT from Mumbai University, Maharashtra, India in 2016
• ITIL Certified (GR750343412GB)
• MCSE Certified (C3112-WLMS-X)
• AZ-104 Certified (Candidate ID: MS0993693377)
----------------------------------------------------------------------------------------------------
Personal Details
• Date of Birth: 19th January 1992
• Languages Known: English, Hindi, Urdu & (Arabic - Basic)
• UAE Driving License: YES
• Marital Status: Single / Indian
• Teams Id: gulama1992@outlook.com
• Linked In: www.linkedin.com/in/gulam-ali-baig
• VISA Status: Employment Visa (Valid Till – 16/Oct/2023)
• Address: Flat No.103, Bldg. – R6, Burjuman, Dubai - UAE