Senior Bank Teller , National Bank of Fujairah, Dubai
Jun 2013 - Aug 2020
• Successfully managed teller counter service operations including cash deposits,
withdrawals, clearing cheques, cheque deposits, and cheque encashments in
compliance with the bank's operational policies.
• As a reliable custodian, entrusted with the dual responsibility of managing branch vault
cash and security stationery.
• Efficiently performed cash reconciliation & balancing.
• Introduced and educated customers about the latest digital technologies and
alternative channels offered by the Bank.
• Expanded the bank's business by proactively promoting new and existing banking
products and services to customers.
• Fostered effective customer relationships and handled customer complaints, ensuring
minimum turnaround time for problem resolution.
• Ensured customer satisfaction by delivering high-quality banking services and meeting
operational norms.
• Demonstrated competence in managing customer objections and queries, and
coordinated with other departments for timely resolution.
• Prepared detailed end of the day transaction lists for Anti-Money Laundering (AML)
monitoring.
• Skillfully carried out special clearing tasks, outward cheque processing, and PostDated Cheque (PDC) acceptance while maintaining efficient cheque scanning in ICCS.
• Regularly monitored and maintained branch cash levels, prepared related reports, and
addressed complex customer concerns while upholding exceptional customer service
principles.
• Maintained cash drawers, resolved discrepancies, trained junior tellers, managed vault
access, maintained ATMs, and motivated team members.
• Served and assisted customers with cash deposit and withdrawal transactions, cheque
deposits and withdrawals, and cash distribution.
• Actively developed business by cross-selling banking products and services.
• Proficiently handled all account and banking related inquiries, providing effective
solutions for transactional issues.
• Ensured validation of daily transactions and confirmed compliance with global financial
policies and guidelines.
• Managed central bank deposit and withdrawal transactions, including archiving, filing,
and mailing of relevant documents.
• Oversaw cash management maintenance and balancing, managed cross-currency
transactions to ensure appropriate adherence to banking guidelines.
• Diligently reconciled all end-of-shift transactions and achieved department and
company objectives consistently.
• Handled teller transactions while ensuring bank's policies
• Facilitated education on digital banking technologies
• Trained new employees and managed daily ATM operations
• Promoted bank products for business development
• Implemented daily transaction validation adhering to finance policies
Teller, Emirates NBD Bank, Satwa Branch, Dubai
Aug 2007 - Apr 2013
• Executed retail and commercial transactions including deposits, cheque processing,
and savings account withdrawals.
• Demonstrated meticulous accuracy balancing cash drawers in line with Bank
regulations.
• Delivered comprehensive customer services like cash and cheque deposits or
withdrawals.
• Assisted in complex cash-handling procedures including ordering, receiving, verifying,
and distributing.
• Maintained highest standards of information confidentiality.
• Boosted sales by promoting and cross-selling bank products and services.
• Contributed to team goals by allocating and coordinating workflow efficiently.
• Displayed problem-solving skills in addressing issues related to transactions.
• Answered all banking and account-related inquiries.
• Pinpointed accuracy in reconciling transactions at the end of each shift.
• Adhered strictly to bank procedures and policies, ensuring adherence to regulatory
compliance.
• Skillfully managed fortune accounts, manager's cheques, demand drafts, and
facilitated cancellations as required.
• Processed domestic and international Telegraphic Transfers, maintained custody of
ATM machines, and accomplished cheque transfers.
• Prepared end-of-day transaction reports, including telegraphic transfers for banks in
UAE and other countries.
• Enhanced business banking relationships and grew retail client base using strategic
promotion of diverse products and services.
• Committed to banking culture values of change, inclusion, teamwork, and open
communication.
• Performed complex transactions while providing superior customer serviceaddressing customer complaints with established policies and procedures.
Senior Cashier, Thomas Cook Al Rostamani Exchange Company, Dubai
Jul 2006 - Mar 2007
• Upheld the AML Policies, Regulatory requirements, and other company policies
ensuring consistent adherence.
• Handled remittance and transfer payments, responsibly managing change, exchanges,
and cash advances.
• Prepared daily reports and receipts, while proficiently addressing routine inquiries and
referring complex issues to the relevant sources.
• Assisted in emergency situations and managed the sale and purchase of thirty-eight
(38) foreign currencies and Traveler's Cheques.
• Conducted remittance transactions, foreign currency exchange, and collection of
payments, guaranteeing efficient inward remittance payments.
• Applied compliance guidelines such as 'Know Your Customer' (KYC) and 'Customer Due
Diligence' (CDD) ensuring fast, error-free, and complaint-free service delivery.
• Conformed to the DSES criteria aiming to achieve an 'Excellent' rating for the branch,
contributing towards organizational recognition.
Senior Bank Teller, Robinson's Savings Bank
Jun 2002 - Mar 2006
• Led, mentored and monitored a team of 3 staffs in their daily banking transactions,
ensuring that they perform to the
highest standards set by the management.
• Reviewed and ensured correctness of the daily reconciliation report, a detailed
summary of all transactions done during the day by the tellers.
Customer Service Representative, New Accounts Teller
Jun 2002 - Sep 2004
• Cultivated professional, positive relationships with customers.
• Successfully managed and resolved customer complaints within assigned authority.
• Escalated complex issues appropriately for resolution.
• Successfully handled customer complaints
• Adept at escalating complex complaints
• Successfully handled customer complaints
E D U C AT I O N
CAMS (Certified Anti Money Laundering Specialist), Blue Ocean Academy
CAMS is a professional credential, considered a global benchmark for professionals
working in the anti-money laundering field.
• Through CAMS credential, possesses elite knowledge in AML strategies
• Demonstrated excellence in exploring complex money laundering methods
• Achieved outstanding academic accolades in CAMS (Certified Anti Money Laundering
Specialist) course
Bachelor of Science, Xavier University, Philippines
2002
• Bachelor of Science, specializing in Business Management.
• Acquired comprehensive BSc in Business Management
• Bolstered leadership and strategic skills