Mohammad Jainul Avedin
Contact: +971 566701479
Email: jainulavedin099@gmail.com
Profile Summary:
Qualified IT professional with 6 years of proven experience with in diversified industries. Demonstrated expertise in networking, technical support, desktop support and systems administration. Have a disciplined and solutions oriented approach, talent for modern technologies with ability to achieve a common goal and provide competent solution towards achieving best business functionality. Possess excellent
Communication, analytical, coordination, problem solving, time management and interpersonal skills. Seeking an executive work profile to share gained experience, skill and expertise.
Professional Experience:
Numak Technology llc , dubai . Oct 2019 to Present
Role: IT Support Engineer
Responsibilities:
• Providing network support for production , office and end user environment
• To set up computer equipment, schedule maintenance and tech related assigned employees to use programs.
• Provide overall analysis of software application and communications software products.
• Installation and support windows 7,8,10 and dell power edge T340 , T40 server 2012 r2, 2016 .
• Managing user in Active directory, Dns, Dhcp, group policy , File server , work folder , File folder and printer sharing as per management requirement , cctv installation , cabling termination and installation , Wi-Fi router , D-link AC1200 Un, Wireless N300 , unified AC Pro access point , fortigate 30E firewall ,NAS Storage , Grand stream PBX, cisco router & switches , network printer & wireless device installation , computer formatting and backup restoration , Kaspersky antivirus installation , Microsoft surface , accounting software installation , invoice customization , check printing software installation , profitAct365 cloud ERP, software training , Epson pos printer , Honeywell barcode scanner , handheld device , outlook configuration , office365 , software support , remote connectivity , any desk , team viewer , Ultra VNC,
• Do regular and monthly backups to protect the organization’s client information.
• Weekly and monthly AMC Client site visiting.
• Manage the CPanel and creation the user email account.
• Maintenance & monitoring of computer network and system.
• Managing a regional customers with the proper customer support and also satisfy the company requirement.
• Laptop , desktop computer , Upgrading , replacement and troubleshooting as per IT policies management of end user device etc.
Professional Experience:
National Parking Company Ltd. [MAWGIF] Dec 2016 to July
Dubai Airports.
Role: IT Support
Responsibilities:
• Installation and maintenance of advanced automated Dubai Airport’s parking equipment and devices.
• ERP Desktop applications and software integration support
• Secure park & MaxPark Devices ( SIGMA Autopay Machine, IP Barriers and IP Cameras)
• Airport Parking Guidance system (Park eyes) and CCTV Installation.
• Provide overall analysis of software applications and communications software.
• POS Devices (Microcomputers, Intelligent printers ) and Applications.
• Sonic firewall, PC Diagnosing tool, Remote Control, LAN, WAN & VPN.
• Working with MySQL and Database Applications
• Provision of Network infrastructure for Dubai Airports Termminal-1, 2, 3 and CMT car park.
• PABX configuration, install intercoms and check on daily bases.
• Troubleshoot RFID readers (Katherine -Germany) and LPR Cameras (ARH-Hungary) products.
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Maintain router and switch configurations updated and change configurations depending on corporate requirements and documentation.
• Do regular backups to protect the organization’s information.
• Managing a regional customers with the proper customer support and also satisfy the company requirement.
• Train the customers about the HDD devices on various location
Jul-Oct: 16 Ducate, Noida as SharePoint Administrator
Responsibilities:
• Carried out site administrative activities including creation of sites, lists, libraries as well as rendering
• access permissions for selected audience
• Ensured scheduling of weekly and incremental backup of Site Collection using Backup Scripts. monitoring sites, error logging and reporting; managed Central Administration & PowerShell
• Accountable for designing the master pages, themes, sites and sub sites and lists with customizations using SharePoint designer
• Successfully completed AD Migration to Office 365
• Involved in installation of
o SharePoint 2010, 2013, SharePoint Designer , .Net
o Windows Server 2008 r2, Windows server 2012 r2.
• Designed Web Application and Site Collection, list and Libraries
• Gained working exposure on Active Directory
• Led web application, List and libraries; created Blogs, Surveys, Discussion Boards, etc.
• Looked after the Site Collection and Database; worked with Business Intelligence
Nov’14-Jul’16: AL FAYHA TRADING LLC. , Oman .
Role: IT Administrator
Responsibilities:
• Configure and manage AD, DHCP, Antivirus and backup in the corporate network.
• Provide support and planning for critical requirements including: Network Administration, Computer Builds, Software Loads, Product Testing, End-User Support & Training, Vendor Relations and Project Management.
• Manage systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality.
• Establish security policies for systems, designed and managed secure networks for clients.
• Investigated, diagnosed and resolved all network problems.
• Installed and performed minor repairs to hardware, software, and peripheral equipment, following design and installation specifications.
• Read technical manuals, conferred with users, and conducted computer diagnostics to determine nature of problems and provide technical assistance.
• Referred major hardware and software problems and defective products to vendors and technicians for service.
• Prepared evaluations of software and hardware, and submitted recommendations to management for review.
Expertise in Network & System Support:
System Architecture : Using directory services such as Active Directory Services & Microsoft Windows Server 2008, Microsoft Windows Server 2012.
Client Side : Windows8, Windows7, Windows XP & basic knowledge of apple MAC
Security : Controlling access to resources. Auditing access to resources, authentication, and encryption.
Network Infrastructure :
Network topology, routing, IP addressing, IP telephone, Name resolution like WINS & DNS, Virtual Private Network (VPN), Remote access, Local Area Network (LAN), managing Cisco Switches & Routers, wireless networking.
Desktop Computing Environment :
Centralized management of the user desktop environment, profiles, policies, local system Configuration
Hardware devices/ drivers : Storage devices, I/O devices such as Printers, scanners, server computers, client computer.
Reliability / Availability : Hardware and software components that provide, disaster recovery such as Backup and restoring.
Technical Skills:
? Networks
Configuring Network devices like Routers, Switches.
? Protocol Services
TCP/IP, DNS, DHCP & IIS.
? Operating Systems
Windows 10, Windows 8, Windows 7, Windows XP.
? Applications
MS-Office, Adobe Photoshop, AutoCAD 2012.
Jul’13-Oct’14: A to Z Info Solution Pvt. Ltd., C37, Okhla Industrial Area New Dehli as IT Technician .
Responsibilities:
• Administered ongoing service, repair and maintenance of varied CCTV systems within the area
• Developed customer relationship by ensuring and delivering customer service within time
• Performed repair & maintenance of the company’s product portfolio as directed with minimum cost
• Updated paperwork and documentation; interfaced with Customer Service Administration Office on regular intervals
• Addressed various calls and E-Mails; involved in troubleshooting and provided service as and when required
Education Qualification:
2013 BCA in Computer Application from Dr. Bhimrao Ambedkar University, Agra
2014 ANIIT " Software Engineering " from NIIT Institute, Dehli
2010 Intermediate in Commerce from SBS College, PLAMAU
2008 Matriculation (Science) from Bakshi High School, Hussainabad
Certification:
? Certified Exam 200-120 CCNA ,Cisco Certified Network Associate) & Routing & Switching (ID CSCO13507631)
? Certified Exam 740-741 Microsoft Certified Solution Associate , MCSA -2016 (C.N- H240-7537)
? Certified Exam ITIL V4 Foundation Certified – 2019
? Certified Exam AZ-104 Azure Administrator Associate
Professional Trainings:
? Cisco Certified Network Associate, CCNA
? Microsoft Certified Solution Associate, MCSA
? Microsoft Exchange server 2016.
? Azure Administrator Associate.
? Linux CentOs.
? Microsoft Certified Solution Expert, MCSE
? ComTIA A+ PC Technician Hardware Assembling.
? Sigma ETS70, G100 and ETS100 (BNR) Maintenance Training
? Share Point 2010 and 2013, Administrator.
Personal Details:
Date of Birth: 04-06-1992
Marital Status: Single
Religion: Islam
Nationality: Indian
Languages: Fluent in English, Urdu and Hindi
Passport No: L8443760
Visa Status: Employment Visa
Driving License: UAE
Declaration:
The declaration above by me is true to the best of my knowledge and that I will be solely responsible for it.
Mohammad Jainul Avedin