MOHAMMED ATEEQ UR RAHMAN Profession: IT Support Engineer Nationality: Indian Date of birth: 25 March 1982 Address: Jeddah Saudi Arabia Phone: 00966545169113 Email: mohammed.ateequrrahman@balubaid.com.sa Link: https://www.linkedin.com/in/mohammed-ateeq-ur-rahman-57588b1a0 Marital status : Married Iqama Status : Transferable (profession Accountant)
OBJECTIVE
To work in a challenging and responsible position where my professional background can be utilized for the progress of the organization and to update myself with the latest technologies, so as to enable myself to establish in future work
EXPERIENCE IT Support Engineer Omar A Balubaid Company Saudi Arabia November 2014 - Present
Responsibilities:
• Handled User's complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Consistently met my short and long-term targets.
• Trained and supervised new staff members.
• Supervised and delegated tasks to a team of [12] people.
• Responsibility includes Network setup, Server, Workstation, Cabling assembling of Hardwareand Installation of Software’s
• Preparation of Computers for End User with company standard settings setup & Configure Local& network Printers
• Configure and join workstations to domain
• Customize Rights & Policies to End User's PCS after joining to domain provides alternativessolutions until problem fix
• Provides Technical solutions during user's face problem with their business application (localapplication or web-based application}
• Regular organize the network cabinet’s cables & device as per condition or through vendor
• Regular windows updates, Regular User's profiles & Pcs updates.
• Users End support by phone, emails, Microsoft remote desktop tools, and by official visit,
• Used Ghost software to image desktop PCs, Interaction with the clients during theimplementation
• Regular upgrades of hardware and system components.
• Antivirus Services install and configure enterprise-wide antivirus solutions and contents filtering systems for emails and monitor anti-virus software to ensure that Virus definitions are always up to date
• Setup and Configure Browsers for web applications business support, regular updates & maintenance for Intermit Explorer, Google Chrome, etc.
• Backup solutions and Disaster Recovery Plan for unexpected by planning your data backups and disaster recovery procedures
• Regular Preventive Maintenance for all PCs, Printers, user-end other devices managing and keeping all day to day records of Pcs, Printers and other Devices installation & setup VPN software for particular users
• Network design, layout 4 planning, network setup & installation, system configuration, user support and services, client personal Training, and network troubleshooting.
Responsibilities for Food and Beverage Sector:
• Responsible for coordinating, planning, and leading computer-related activities in an organization. They help determine the IT needs of an organization and are responsible for implementing computer systems to fulfill the organization's information systems requirements.
• Complete professional IT Services for Restaurant Business
• Performs technical and administrative work in supporting and maintaining the Point of Sales (POS) systems
• Train staff to utilize all functions of the software
• Coordinating point of sale system installation and training
• Troubleshoot, diagnose and repair hardware and software
• Creating and/or editing POS databases
• Troubleshoot, diagnose and repair hardware and software
• Provide on-call technical support and troubleshooting
EDUCATION
• Master of Computer Application (MCA) from Osmania University in the year 2008
• Bachelor of Commerce (B.com) from Osmania University in the year 2005.
SKILLS
• Teamwork
• Problem-Solving
• Leadership
• Good Team Player.
• Able to meet the deadlines for given responsibilities, and dedicated towards the job.
• Flexible to work, Learning Attitude, proactive towards work.
LANGUAGES
• English, Arabic, Urdu
CERTIFICATIONS & COURSES
• CCNA, CCNP (Cisco)
• MCTS (Microsoft Technology Specialist)
• Advance Diploma in Information Technologies (Sisi-Cmtes) undertaken by Government of India
Declaration:
I hereby declare the information furnished above is true to the best of my knowledge.
Date:
(Mohammed Ateeq Ur Rahman)