Job Description

Injazat Data Systems

Service Excellence Manager

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Job id: 320267

13 May 2020

Job Location

Dubai, United Arab Emirates


10 to 15 years

Qualification Level


Job Function

IT - Software


ITSM software applications and tools, analysis, and reporting.

Jobseeker Nationality

Jobseekers from any country

Service Excellence Manager

Job Location : Abu Dhabi

Requirements :

• Bachelor’s Degree in Engineering (or) computer science (or) related filed;
• TOGAF or equivalent certification preferred;
• Certifications in any technology streams are preferred;
• ITIL V3 Service Strategy and Design;
• Excellent communication skills mandatory in English; command of Arabic is important.
• Service, project and results-orientation, with strong analytical and problem-solving skills.
• High-energy work ethic, ability to establish vision, drive change and deliver results.
• Ability to facilitate cross-functional teams to develop, deliver, operationalize, document, and support solutions.
• Knowledge of developing and managing SLAs,
• KPIs, and critical success factors (CSFs) for IT Services, processes, operations and work environments.
• Experience of ITSM software applications and tools, analysis, and reporting.
• Knowledge of developing and managing continuous improvement programs.
• 10-15 years of related and progressive experience combining IT delivery, solutions implementation, project management, operations management, team leadership.
• At least 5 years’ experience in delivering IT Service Management (ITSM) and process management through a structured approach, in a corporate environment; including ISO20000 and CMMI certification.

Job Specific Skills:

• Strong personal networks and relationships;
• Strong persuasion and influence skills, and ability to encourage, motivate and stimulate collaboration;
• Knowledge of the global market and technology trends and drivers to provide enterprise-wide direction and guidance;
• Knowledge of product domain, relevant technologies and the development processes to develop an overall system view of the Injazat environment;
• Analytical and systems thinking, conflict resolution and negotiation to involve all project stakeholders to drive, implement and institutionalize a change to ensure organizational objectives are met;
• Strategic thinking with high attention details

Interested candidate can apply with your updated resume.

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