Job Description

BPO Plus

Call Center Manager

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Job id: 325020

30 Jun 2020

Job Location

Qatar

Experience

5 to 10 years

Qualification Level

Graduate

Job Function

Customer Service / Telecalling

Skillset

Managing, Good communication skills, leading Operations, Team Management, Quality improvement

Jobseeker Nationality

Jobseekers from any country

Call Center Manager

Job Location : Qatar

Job Description:

• Determine Call center Operational Strategies by conducting need assessments, developing analysis, monitoring performance & establishing control panels to identify improvements.
• Accountable to delegate the staff accurately & to coordinate with other department or outsource companies to facilitate smooth operation & client satisfaction

Requirements :

• Minimum 5+ Years experience with 4 years of Team handling or Duty Manager in Call Center
• Good knowledge in process modeling tools – Advanced MS, Visio and/or MS Project
• Expertise in leading Operations, Team Management, Quality improvement etc.
• Candidate should minimum possess a Graduate Degree
• Must be Locally available in QATAR with valid Qatar ID

Interested candidates can apply with your updated resume.

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