Job Description

Excelsior

Free placement

E-Commerce Manager

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Job id: 422764

23 Jun 2022

Job Location

Dubai, United Arab Emirates

Experience

5 to 12 years

Qualification Level

Graduate

Job Function

Advertising / Media Planning / PR
Marketing / MR
Sales / Retail / Corporate / Business Development

Skillset

E-Commerce, Website, Sales, Development, online

Jobseeker Nationality

Jobseekers from any country

The Role

E-commerce Manager is responsible for increasing customer conversions and developing the digital proposition for the UAE markets. The E-Commerce Manager will effectively be taking ownership of trading the website, from devising the overall commercial strategy with the internal teams to monitoring daily activities.

Key responsibilities include:
1. Manage the E-commerce website & app and work closely with internal teams across Marketing, Merchandising, Operation and Customer Service to ensure that it aligns with the latest product launches and increase sales.
2. Manage and Coordinate Client Relations Center (CRC) with external local provider.
3. Manage online product assortment planning and campaign calendar and develop and grow best in class customer experience.
4. Manage sales Targets, KPIs.
5. Drive online sales growth through maximizing traffic, conversions and ROI via activations and promotions.
6. Website content management.
7. Use site analytics, monthly / weekly sales performance reports (including KPIs such as traffic, conversion rate, average basket, return rate…) to improve performance and drive all online activity decision-making for the website and improve site optimization.
8. Lead all website merchandising and Conversion Rate Optimization (CRO) to maximize online profitability.
9. Manage online visual merchandising, and optimize customer journey.
10. Localize, manage & enhance content & home/landing pages liaising with the Online Flagship, Marketing teams.
11. Coordinate UX developments with Development Team.
12. Monitor competitor activity, identifying trading opportunities where a market can maximize on sales.
13. Manage External partners’ operations: orders, merchandising, reporting.

Company Profile

Excelsior is a bespoke HR and recruitment consultancy, specialising in the Security, Facilities Management, Education, Hospitality, Healthcare and Automotive sectors. Excelsior provides a high quality, reliable and affordable solution to companies in these sectors. We are assisting companies across the Middle East, North Africa and Asia to find the best talent.

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