Reservations Agent
Job Location : UAE
Key Responsibilities :
• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
• Ensure clients’ satisfaction and adherence to Kempinski service standards.
• Follow internal credit policy.
• Follow up on lost business and bring information about them to the knowledge of the department superiors.
• Spot-check reservations made the previous day and check all VIP arrivals.
• Follow the internal up-sell programme for Reservations department.
• Perform any other duties as assigned to them by management.
Job Requirements:
• Minimum of 1 to 2 years’ experience in a similar position
• Preferably in an international, luxury five-star hotel
• English - excellent communication skills
• Should be result & quality driven.
• Entrepreneurial, straightforward, leader, team player, works well under pressure. people oriented.
• Passionate for European Luxury.