Cluster Reservations Agent
Job Location : UAE
Job Description :
• Sell our products and services using up-selling and suggestive selling techniques
• Promote our Hotel's products and services
• Maintain high product and service knowledge about all IHG DFC Hotels in your region
• Develop and maintain regular sales calls
• Record and process reservations, and process amendments to reservations
• Liaise with Front Office Manager or Finance Manager for reservations requiring credit approval
• Maintain knowledge of special rates and offers
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports and reservation sales reports
• Monitor and match upcoming bookings with Opera PMS
• Perform daily tasks like profile checks and no show/cancellation preparations
Requirements :
• Minimum 1 year of front office or reservations experience
• Intermediate knowledge of Microsoft Office
• Advanced English writing and speaking skills
• Knowledge of Opera (desirable)
• Arabic language skills (desirable)
• Ability to work independently and within a team environment
• Ability to lead and motivate team members