Quality Analyst
Job Location : UAE
Job Details :
• Bachelor\'s degree in a relevant field or equivalent work experience.
• Previous experience in a quality assurance role within the iGaming industry or call center environment.
• Proficiency in call auditing techniques, quality management principles, and performance evaluation methodologies.
• Excellent communication skills, both verbal and written, with the ability to deliver clear and actionable feedback.
• Strong analytical skills with the ability to interpret data, identify trends, and generate insights.
• Detail-oriented mindset with a focus on accuracy and precision in quality assessments.
• Proven ability to work collaboratively in a team environment and interact effectively with stakeholders at all levels.
• Flexibility to adapt to changing priorities and work under pressure in a fast-paced environment.
• Familiarity with quality assurance tools and software applications is a plus.