Customer Support Agent (Russian Speaker)
Job Location : UAE
Responsibilities:
• Address a wide range of inquiries from property owners, covering financial matters, utility services, expenses, payouts, banking procedures, listings, portal functionality, pricing structures, availability, property inventory, and access card management.
• Provide owners with thorough and precise information, ensuring clarity and accuracy in responses.
• Handle inquiries and concerns promptly and courteously via phone calls and messaging platforms.
• Respond to owner queries via email in a timely manner, maintaining a professional tone and addressing all aspects of their inquiries.
• Log unresolved queries, generate tickets, and ensure timely follow-up to ensure all owner concerns are addressed efficiently.
• Gather pertinent information from potential property owners, facilitating the acquisition process.
• Utilize platforms like HubSpot to record and manage deals and relevant information effectively.
• Coordinate with various departments to fulfill owner requests, collaborating closely with maintenance, housekeeping, reservations, inventory, operations, and other relevant teams to resolve issues promptly.
• Manage the escalation process for unresolved issues, ensuring a swift and satisfactory resolution.
• Generate detailed reports summarizing owner interactions and issue resolutions, providing insights for continuous improvement.
• Adapt to evolving responsibilities as required by the role and organizational needs, remaining flexible and proactive in addressing challenges.
• Fulfill any additional duties assigned by management, contributing to the overall efficiency and effectiveness of owner relations operations.
Requirement:
• Bachelor degree or related field of study
• Excellent communication skills in English and Russian , both verbal and written.
• Strong customer service orientation with the ability to handle inquiries professionally.
• Proficiency in using CRM software like HubSpot or similar platforms.
• Ability to multitask, prioritize, and work under pressure.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.
• Previous experience in a similar role or industry is advantageous.