• Coordinate the tasks and operations of departments under your supervision.
• Prepare and produce detailed financial reports as required in a timely fashion.
• Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
• Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved.
• Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
• Assist with the development of annual budgets and targets for areas under your supervision.
• Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
• Provide ongoing communication to all areas under your supervision regarding policies, programmes and procedures.
• Ensure all operating procedures are strictly adhered to for areas under your supervision.
• Review and modify operating manuals for areas under your supervision as required.
• Liaise regularly with other Managers to ensure efficient operations.
• Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, SBEC arrivals, group bookings and other reservations requiring special attention.
• Ensure all Hotel guests are greeted, registered, assisted and checked out efficiently.
• Ensure guestroom and master keys are properly managed at all levels.
• Ensure arrangements for VIP guests are properly organised and inspected.
• Handle VIP guests as required.
• Ensure all group bookings are coordinated for smooth handling upon arrival and departure.
• Assist guests with SBEC membership details, queries and enrolment as required.
• Assist with room inspections to ensure standards of quality are adhered to.
• Be readily available to handle guest queries and resolve issues in a timely and professional manner.
• Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
• Ensure all department level billing, cashiering and cash float procedures are strictly adhered to.
• Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps.
• Carefully manage department expenses as per budget requirements.
• Manage purchasing, receiving and inventory management in areas under your supervision.
• Ensure the best candidates fill vacancies by participating in the recruitment process of Supervisors and Line Employees as required.
• Ensure all new Employees are properly oriented into their roles and provide personal coaching where required.
• Assist in the evaluation of Supervisors and Line Employees during their probation period to assess employment eligibility.
• Conduct regular performance appraisals for Line Employees to assess opportunities for development throughout their career with the Hotel and SBI.
• Identify training opportunities and ensure training objectives are met for areas under your supervision by coordinating training tasks with the HR department and trainers.
• Address issues with regard to Employee misconduct and disciplinary action as per HR procedures.
• Manage the schedule, payroll costs, overtime and schedule requests for areas under your supervision to ensure proper coverage to meet business needs.
• Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision.
• Conduct regular walkthroughs of public and back-of-house areas to ensure cleanliness and coordinate additional cleaning tasks with the Housekeeping Department.