Customer Service Coordinator
Job Location : UAE
Key Responsibilities:
• Supervising a team of customer support specialists to ensure exceptional service delivery.
• Maintaining strict adherence to company policies and procedures.
• Providing outstanding customer experiences through empathetic and knowledgeable interactions.
• Demonstrating in-depth knowledge of products and services offered by the organization.
• Overseeing the performance of all team members, providing guidance and feedback as needed.
• Aligning team efforts with the company's vision and strategic objectives.
• Conducting regular quality assurance surveys to gauge customer satisfaction and report findings to the team.
• Addressing customer complaints in a timely and professional manner.
• Delivering comprehensive training sessions to enhance team skills and expertise.
• Fostering a motivated and high-performing team culture.