Main Responsibilities
Shareholder & Financial:
- Define and implement KPIs for the assigned categories and analyse and drive performance for categories under management
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
Customer (Internal & External):
- Support stakeholders sourcing projects managing the Procurement process end to end
- Highlight and support aggregation opportunities for supplier and product/service rationalization-
- Develop strong relationships with internal stakeholders (expense owners, end users):
- Create connections with all key stakeholders and promote best in class sourcing practices by explaining the role and value of sourcing, based on industry standard and personal experience.
- Collect expectations and feedback from stakeholders and ensure corrective action is taken as and when required.
- Take responsibility and accountability for the assigned category of spend together with being a subject matter expert and role model.
- Lead the team in structuring and deploying sourcing strategies for their respective categories of spend.
- Guide the team in conjunction with VP Supplier Relationship management as they develop strong vendor management from vendor market analysis to vendor administrative database maintenance and link with TPRM (Third Party Risk Management) on their respective categories.
- Form strong relationship and build trust with stakeholders to understand business needs and establish and strengthen category strategies.
- Provide end users with expert procurement advice relating to quality and availability of products and services, prices, timing of procurement in order to ensure that the end user requirements are met in accordance with corporate policies and commercial objectives.
- Keep abreast of market trends, changes and developments and devise appropriate plans to capitalize on them.
- Combine market intelligence with a deep understanding of existing supplier arrangements and business requirements and monitor the evolving dynamics of the supply market and business needs to proactively review category plan as required.
- Be at the forefront of new emerging technologies and market dynamics and present the identified opportunities to relevant stakeholders in a clear and unambiguous manner.
- Maintain an overarching view on supplier performance, market developments and company needs.
- Establish relationships with new suppliers to position QNB as a “preferred customer”.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
Internal (Processes, Products, Regulatory):
- Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department’s objectives.
- Develop and agree the annual procurement plan with departmental heads through budget and spend analysis to understand past & ongoing spend and forecast budgetary requirements in commodity categories by working closely with Finance, the different entities and internal team members.
- Manage procurement risk for assigned category supply contracts and agreements and identify potential areas of risk, plan and implement risk mitigation steps.
- Schedule & oversee meetings related to Sourcing strategy and supplier panel development (or renewal/update).
- Supervise the development and ongoing optimization of Sourcing Management data, methods and tools:
- Define data and information requirements for Sourcing Management (the ‘spend cube’, the supplier base, external intelligence, etc.).
- Improve efficiency and value for QNB by motivating strategic suppliers to enhance and improve the efficiencies of their own supply chains Develop and enforce the use of best practice methodologies, tools and templates.
- Support the design of exit strategies for obsolete or unsuccessful products/services
- Oversee the ramp up of knowledge of the procurement sourcing team on procurement best practices, technical specifications and operational insights across all categories in alignment with the Category Managers.
- Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.
- Support ongoing review and update of the Procurement Policy and procedures
- Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.
Learning & Knowledge:
- Ramp-up from the start on the knowledge required to succeed in the role, including but not limited to: procurement within Qatar-specific and region/GCC-specific context, and procurement & overall firm information/context for QNB.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
- Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and prepare them to assume greater responsibilities.
Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
Other:
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.
Education and Experience Requirements
University graduate (Bachelors / Master) preferably with a Major related field of study, Masters preferred.
CIPS Professional accreditation is preferable.
At least 12 years of relevant experience in procurement and 5 years as a Head of Sourcing or similar position
Turkish Language is required, candidate must be able to speak Turkish.
Extensive knowledge of across all or most of QNB’s biggest spend categories is required. (IT, Marketing, General Services
Experience of working with and influencing senior stakeholders in business (both internal and external)
Experience in Financial Services or and adjacent sector is a plus
Strong understanding of contracts and legal terminology with significant experience and proven track record of delivering commercial, category management within a demanding, fast evolving environment.