About the Job:
An opportunity has arisen for a Reservations Agent, German speaker to join our Reservations Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards
Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times
Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
Take ownership and keep up to date with information and training required to complete role effectively
Actively drive and work towards own Individual Performance Objectives
Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports
Ensure compliance with the room reservations quality performance requirements
Complete payment requests and follow up for payments not made ensuring compliance with company payment policy
Any other duties reasonably requested by the management
About you:
The ideal candidate for this position will have the following experience and qualifications:
Previous 5 Star Luxury Hospitality experience
Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
Languages: Fluent in English. Another language is a plus
Team Player - Collaborates positively and effectively with others and team
Flexible and adaptable to changing business needs and processes
Time Management/ Adherence to schedule
Customer Relationship Management
Initiative – Identifies issues or area for improvement and taking ownership to resolve
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.