The role:
Universal American School is seeking to appoint a personable and efficient Receptionist to join our dynamic team. The ideal candidate will possess excellent communication and interpersonal skills, strong organizational abilities, attention to detail, problem-solving capabilities, and a professional demeanour to provide outstanding service to our students, parents, and staff.
Key Responsibilities:
Provide a warm, friendly, and positive reception to all visitors.
Handle phone calls and inquiries from parents and stakeholders.
Resolve queries, collaborating with relevant school staff as needed.
Maintain effective communication between staff and parents.
Oversee the reception area during drop-off, pick-up times, and special events.
Check emails daily and respond promptly.
Promote the school to prospective parents and support the admissions department as required.
Review the daily student attendance register and follow up on absences or tardiness.
Ensure all attendance records are accurate and up-to-date. Monitor and document student attendance and lateness.
Assist with fire drills and evacuation procedures.
Support other team members with additional tasks as necessary.
Provide after-hours support when required by the Director and other departments.
Perform any other duties reasonably assigned by the Director.
Job-Specific Knowledge & Skills:
High school diploma or equivalent; additional education or certification in office administration is a plus.
Previous experience in a receptionist or administrative role, preferably in an educational setting.
Excellent verbal and written communication skills.
Proficiency in using office applications including Google Workspace.
Strong organizational skills and attention to detail.
Ability to multitask and manage a fast-paced environment.
Friendly, approachable, and professional demeanour.
Fluency in English.
Experience using a school MIS, CRM, and other educational software.
Strong organizational and time management skills.
A creative, tenacious, self-motivated individual who thrives under pressure.
Ability to work in a fast-paced environment and handle pressure.
Self-starter, capable of working under minimal supervision.