Description:
Customer Service Officer - Trade Finance Operations
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
About the business area:
Itmam, a wholly-owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services.
Integrated into the Group Business Services (GBS) organisational structure, Itmam operates under its own Board of Directors, comprising Group executive staff members.
Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management.
Notably, "Tamooha," the Group's award-winning operations centre initiative, is staffed exclusively by UAE national women.
In this role, your key responsibilities include:
Line Manager
To provide updates on performance and ensure service delivery objectives are met
Internal Stakeholders
To coordinate with on a transactional basis
Peers
To provide support as needed and coordinate with the rest of the teams within Trade Finance Operations
Colleagues
To provide updates on performance and ensure service delivery objectives are met
To discuss and resolve trade transaction/trade system related issues.
Unit Head
To provide updates on performance and ensure service delivery objectives are met
Transaction Administration
Process transactions in line with trade finance policy, Standard Operating Procedures (SOPs), and credit terms and conditions without any errors to ensure they are within agreed timeframes and adhere to Banks policies and procedures
Stakeholder Management
Liaise with relationship team in order to acquire necessary approvals required for transaction handling to ensure adherence with policies and procedures.
Information and Record Keeping
Maintain records and information related to the transactions and reconciliation of accounts to ensure they are in line with the Bank’s standards
Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholder.
EXPERIENCE, QUALIFICATIONS & COMPETENCIES
Minimum Experience
At least 3 years of experience in Trade Finance with knowledge of Banking and accounting systems for core trade products
Minimum Qualifications
Bachelor’s Degree in Finance/Banking/Business/Accounting or equivalent
Knowledge and Skills
Verbal and written skills
MS office - Excel and Access