Work in the capacity of a Subject Matter Expert on Market Conduct and Consumer Protection related queries from across the Business and Support Units, with a focus on positive customer outcome coupled with regulatory compliance.
Regular monitoring of the Consumer complaints report, including but not limited to conduct related complaints, grievances via CBUAE, process inefficiencies etc.
Management of Conflict of Interest and embed positive conduct risk culture throughout the business.
Keep abreast of market practices and develop policies and processes to prevent market abuse.
Contribute to the new product and/or service development processes, ensuring rational balance between customer experience and business requirements of the bank.
Work with teams across the Compliance function to develop the depth of knowledge and skillset required in the capacity of second line and contribute towards shared priorities of the Department.
Requirements
Liaise with external and internal stakeholders i.e. departments and functions of the bank that may require advise (e.g. Credit, Fraud, Operations, Distribution, Branches, etc.)
Carry excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Work with teams to resolve issues and arrive at appropriate solutions. This will encompass managing users/ management’s expectations effectively and recognize issues/events which may affect delivery.
Self-starter with an ability to work independently and react positively to changing opportunities.
Interpret complex information and communicate effectively.
Strong team player with a commitment to achieving self, department and banks goals.
At least 10 years of banking experience (specifically retail banking).
Up to date knowledge of CBUAE/SCA regulations including consumer protection and SME Market Conduct regulation issued by the CBUAE.
Strong stakeholder management, communication, drive and interpersonal & negotiation skills required.