Key Accountabilities
Process
Acts as the Sales team interface with customers and other company departments in order to ensure
understanding of customer requirements and proper communication between the Sales team and customers.
Coordinates with Sales Manager to review all ongoing contracts to maintain an up-to-date
understanding of customer terms and requirements for better informed Sales operations.
Reviews all initial sales contracts, amendments, pricing letters etc. and ensures adherence to
established policies, processes and regulations in order to take corrective action before releasing the
documents for approval.
Reviews outstanding and new customer complaints with the concerned department and provides appropriate response as per established policies and procedures, or escalate to the Sales Manager for more complex inquiries.
Operates the customer portal and provides first line of customer support to ensure their understanding and good use of the portal
Ensures customer’s data and information all fully and accurately maintained indifferent Sales and Marketing platform, including and not limited to SAP , SPPE , Segmentation, Sales work force, CRM and any other programs and customer’s data software
Qualifications:
Minimum Qualifications:
Bachelor’s degree in Marketing/Sales/Commercials or related
Minimum Experience:
2-3 years relevant experience in Marketing, Sales or Commercial area in similar industry, with preferably international experience.
Skills:
Strong knowledge of the aluminium smelting industry
Knowledge of commercial and operational systems/processes
Understanding of a wide range of cultures and business practices
Knowledge of ISO/TS and other quality requirements for Marketing & Sales and casting operations
Ability to converse in English and Arabic (depending on the assigned region)
Good Knowledge of the Sales and Marketing process flows
Good Analytical and Interpersonal Skills
Planning and Organising Skills
Problem Solving Skills
Good Team player
Can work under pressure